Kirby Auto

This dealer is using the classic «bait and switch» scam. We were shopping for a used car and then saw the Kia «Soul» and decided to buy this car new. We offered them a specific price and the salesman said, after checking with the manager, that they would do it. We also got a verbal on our trade in. After an hour of waiting, they came back and said they hit a snag. They couldn’t sell us a NEW vehicle! But if we wanted a used version of the same car with 15,000 miles on it, they would take the same price. The new vehicle was the base model, the used one had some extra features. Turns out, THEY couldn’t sell us a car at all, we had to go down the street to their other dealership which for some reason could only sell us a used vehicle. While waiting for the paperwork my husband saw an ad in the LA Times for the original (new) vehicle for $ 1500 less than we offered. Finally, after waiting forever, we went in to sign the papers and they had conveniently shuffled the numbers to come out to the maximum that we could write our approved loan amount for. We hadn’t even seen the «four-​square» paper that the finance guy had, that we supposedly had ok’d. They had charged us for the 100,000 mi warranty that the salesman said they would give us and jacked up the trade in amount to cover it up. What got me is they saw the amount we were approved for and worked out the numbers to come out to that exact amount! Then they even filled out our loan «blank check». Thank goodness we remembered the cardinal rule, «Don’t be afraid the walk out». After we left my husband told me that they hadn’t even taken the amount of our trade in off the contract total! (I was so outraged in the office I hadn’t even gotten as far as that). Christian, the salesman, at one point earlier in the day had even said they had advertised models that had to be kept on the lot or it would be false advertising. He agreed to everything we presented and then tried to take us for not only the entire loan amount, but get our trade in as well. All the while keeping their «bait» vehicle on the lot. DON’T BUY FROM KIRBY AUTO GROUP!