Sears Optical

Avoid this place no matter what. Even though all of the signage and paperwork says Sears, this place is not Sears, it’s an independent business that leases space from Sears. Sears has no control over this business’s practices or employees.
Their posted business hours say they open at 10: 00 am. I arrived at 10:00, no employees in the Optical Dept, just a sign that says «back at 10:00». I wait for 15 minutes, no employee shows up. I go find a Sears employee, who tells me the optical employee is probably running a little late. Finally at 10:30, the optical employee arrives. She clearly couldn’t care less that she was late and made the customer wait. She says «sorry I’m late», but she’s got a McCoffee latte with her. It wasn’t important for her to make it to work on time, and even though she’s late she still stops to get coffee on her way in. During this half hour two other customers came and left, and several incoming phone calls went unanswered, all because no employee was present. I wonder if the actual business owner knows how much business and $$ they are losing because of this employee. I spoke to the Sears store manager, nothing they can do because it’s just a tenant renting space in their building, but it was very clear that showing up late & leaving early are a regular occurrence with the optical dept staff.
Even though the optical dept is a separate business and just rents space from Sears, everything connected to it has Sears written all over it, and makes customers think they are actually conducting business with Sears. This optical dept business reflects very very badly upon Sears’ good name and reputation.

Sears Optical in the Pacific View mall is one you should probably not waste your time with… as that is just what it was… With a new vision benefits package with my company, this was one of the closest approved Dr. office. I had originally scheduled an appointment at 6pm on a Wednesday night. Around 10am on Wednesday I received a call from the Sears Optical office that they needed to reschedule my appointment because the Dr. was unable to be there at 6pm. I was then scheduled for a Sunday afternoon at 2pm… I arrived 15 minutes early out of courtesy, as I knew there would be paperwork to complete. I was notified that the Dr. was running 15 minutes late. I sat in the lobby from 1:45 until 3pm with no one giving me any updates. After the 1 hour wait from the original scheduled appointment, I politely explained to the assistant that I was rescheduled from earlier in the week, and that a 1 hour wait (not the 15 minutes quoted) was unacceptable. As I was leaving, the Dr. came out (Dr. Tang). I briefly explained the situation to him, and let him know that I was leaving. No apology or explanation, just «okay»…
Truly the worst encounter I have ever had at any type of medical provider.
If your vision benefits allow you to choose, don’t choose this office.