The UPS Store

Great customer service! They even helped me to pack and tape it
I will never ship anything with the post Office again.

I needed to send a package about twenty four inches by twenty four inches for my work. It contained some highly sensitive digital components. The person at the counter (I didn’t catch his name) was super helpful. I had a pre-​paid label. But needed a box with tons of bubble wrap or similar squishy packing material to keep things safe while in transit. He measured everything and took care of it within just a few minutes. Great service.

I’ve had a box here for 3 years and I always get great service and no issues sending things out. I like that it’s just the mom & son there. I know some people are nagging about being slow but I’m never in a rush when I come in. I’ve witnessed some people get really huffy in line and then storm out… it’s really obnoxious. There’s just no reason to act like that.

I’ve had such good service at all the other UPS Stores. This place is a disaster! The guy behind the counter could care less about the goods you are shipping. He couldn’t even get the name right on the package I was sending and said well if the address is right then it doesn’t matter. I guess the .02 seconds it would take to make it right was too much to ask. The store itself is a mess and totally disorganized. I dropped my package off yesterday and the tracking number still hasn’t been received by UPS yet. Such as cluster. Go somewhere else if you can.

I’ve been doing business with this location since the early 90s. The son who runs it now is useless. He won’t look up my file to update but wordless shoved a form to be filled out. Again. This time he saw me coming and said I had been purged from the system and truculently asked why I was upset.
I won’t go back.

Highly unorganized, slow service, mediocre customer service. I guess It still gets the job done though.

Any place can work when things run smoothly, but when things don’t, THAT is what makes a good business, and this guy doesn’t know how to do anything about anything, really does not care about the situation he’s put me in now, with hours of labor gone to waste and irreplaceable items forever gone, and hasn’t done ANYTHING to try to keep my business.
Per all the evidence, which is I mailed a package from this store, he scanned and it disappeared, this fool stole my package. He really does NOT care that it’s gone. His laissez brah approach makes me think that he took it even more.
So, unless you insure it, have back up receipts and don’t mind the wait if you need to be reimbursed, go for it. If you actually need a shipper who can ship a package aaallllll the way to its destination, might want to just go to the UPS on Palm.
More update: Yeah, corporate won’t do anything. It’s been months, and I can’t even get a refund on the original shipping costs from this idiot.

It’s a crap shoot here. If the son is working you’ll get good service. If the mom is working… pick somewhere else. She is slow, organized and has poor customer service.

Owners, mom & son have both been super friendly. I have a mailbox here and have never come across any issues. I have mailed a few things out of this location, mostly small pieces, no problems with that either. Overall I’d say, check’em out!

Worst UPS store I’ve ever been too. Painfully slow and unorganized. I’m surprised they don’t loose packages. I ended up going to the one in Oxnard.