Things Remembered

I adore Things Remembered. I’ve visited several stores all over the country but this was by far the worst shopping experience I’ve had in years. I ordered two items last week and received a coupon in the mail. Jazzed, I made the recommendation to our staff to get our Bosses’ Day gift here as well. I submitted the order online only to find my coupon code was valid but did not apply a discount. So I went the extra mile (literally) & physically took my coupon in the store. It clearly reads the coupon is good online, over the phone, and in person but the clerk refused to apply it. I asked to speak to a manager, who she quickly called but he refused to talk to me and told me to call customer service! Boo! What happened to displaying a bit of customer service to customers who actually take the time to drive across town in rush hour traffic? Bottom line: beautiful merchandise but unacceptable service so I definitely won’t be back to place any new orders.

Bad customer service. They didn’t even notice me when I was at the counter… too busy talking.
If It weren’t for that the store would be wonderful. I love all of the vintage toys.

i don’t enjoy the negativity of a bad review but sometimes it has to be done. i gave myself a few days to cool off, so this will not hurt as it would have last thursday. i wanted an engraved money clip for my husband. i’m not a mall person and have probably been to the pacific view mall less than ten times in the last ten years. i bought a cell phone cover at a kiosk and the gal was wonderful… i asked about the money clip and she directed me to ‘under the stairs’ by the front of the mall. the young man was wonderful and helpful. the clip i chose wasn’t large enough for engraving but i settled (since i found nothing better in the macy’s store nearby). i just wanted to go… hate shopping. on the way out i saw things remembered and saw that they had beautiful items and they engraved. the gal (jenae?) was with a customer so i quickly chose the clip i liked. at my turn, i asked about engraving. she gave me the price then asked what i wanted. i had trouble deciding (i know i should have been prepared) so she directed me to books to look through. it took me awhile and she gave me a few suggestions. she left me with the order form and just told me to write down my decision. i settled on Happy Ninth Anniversary with interlocking hearts next to it. i wrote this down for her. she asked me to initial the order so acknowledge the inscription. i did. she asked me to return in an hour. she was alone and there were no customers, but i imagine one hour was the maximum time (in case customers came in or something).
i returned to the place ‘below the stairs’ and returned the first money clip. i hadn’t noticed the no return sign (right in front of me). he was most gracious and called his boss to see if it was allowed and to ask how to void the credit card transaction. he was wonderful. the one from things remembered was three times the cost, but it was beautiful.
45 minutes later, i checked on my clip. a new gal was there. not warm at all. i really felt like i was bothering her. my order had been sat on the counter waiting for me. i should have checked in sooner. i’d left my phone number for janae to call me, but she must’ve gone on a break or something. this gal showed me the product and it said Happy ninth Anniversary with the two hearts. The ninth wasn’t capitalized. It’s not what i asked for, but it’s what i paid for. she looked really annoyed when i pointed it out. she asked if i wanted it done over. i just wanted to leave. i said no. she wasn’t apologetic or anything. on my way out, i noticed lovely trinket boxes that were advertised free with jewelry purchase or $ 10 with other purchases. i turned back and asked her if a money clip was considered jewelry. she said no. i said, ‘so i can purchase this for $ 10 since i bought the money clip?’ she said, since you didn’t like the clip, i will let you have it for free if you have it engraved’. WOW, it wasn’t that i didn’t like the clip, i was a dissatisfied customer because they made a mistake. fixing it would either cost me another hour (i was expected at cmh to be with an ill relative) or another 15 mile drive (each way) the following day. and she’s offering the ‘free box’ with another $ 30 of engraving?
i walked out biting my tongue. then i realized i will be angry every time i saw that money clip. i went back and said, ‘on second thought, i would like it fixed. this isn’t what i ordered and i’d like to leave with what i bought.’ now she was biting her tongue. i asked if i could just pick it up tomorrow. she huffed ‘of course’. like i was stupid.
if i’d had a better option, i wouldn’t have bought it at all. when i got home i looked it up on Unilocal and saw all these reviews. i will have to agree with just about all of them… except the first one (wrong store). leticia d. mentioned a guy that seems friendly. i called the next day to see if it was ready and to have it described to me. a gentleman named johnny answered. not sure if it’s the same guy (her post is a year old). he was friendly and smiling on the phone. you can tell. i asked if i could send my son in. he said of course. he would just need the name and item. my son came out in three minutes. i wish i had met johnny the day before. maybe he and the guy from the mall kiosk can get that place running like it should.
the second star is for johnny.

No attention to detail. They gave me the option to have the item done in one hour but I gave them four. When I returned 4 hours later my items were still not ready. I had to wait 15 more minutes… you mean they could have done it in 15 minutes when I bought it. Yes. The girl at the counter was a bit rude and more interested in her boyfriend that showed up to chat… last time I buy there.

I enjoy a good antique shop. I especially like to find good novelty items, hardcover books, and classic vinyl. This shop has a decent selection of each. The record collection is somewhat dissapointing, but then again… it is not a record shop. I was at the counter with two Stephen King novels and the gal brought to my attention another book, first edition that they had in the back. She and the gentlemen who went to the back to find it were extremely helpful & courteous. Also, if you enjoy finding collectables such as; Star Wars or 70s and 80s memorabilia this is the place for you. I was surprised to see a couple of poor reviews on the service. The staff was very friendly to me. Maybe because I was friendly to them! This is a shop that I frequently visit to search for new things to bring home!

This store deserves less then one star. They have horrible service. I was in there and all the girls had grumpy attitudes and were bothered when you asked them for something. The manager sits back and chats with her friend that visits her while you wait for your order at pick up. The cashiers/​engravers do not verify your order or look up your rewards info they just take your money and say pick up at the back in an hour. There was one guy who works there who seems to be the only friendly one and who seems to be doing everything. Poor guy feel bad for him. I recommend ordering only as opposed to going to this horrible store!

My Wife and i went to the store there was Beautiful stuff and great gifts. The only problem was the lady that assisted us. She was rude and unhelpful. Really made us think twice about going back.