Macy’s

This store is a lot better than the Carson’s on Rand in Mount Prospect. It is relatively small for a Macy’s, but the staff is friendlier. When they aren’t busy, someone might help you pick something out. I saw one associate in the dress department helping a guy with a gift and the clerks at the register I went to were friendly (Although maybe a little too hard sell on the credit card front.)
I went to two registers here. At one, the woman didn’t even work for Macy’s, but was employed by Sunglasses hut, but they both let me use the coupon for the «friends and family» sale I saw on Unilocal,but seemed that be available only for online purchases after I got to the Macy’s website.
They weren’t very busy on this particular weeknight, either. They appeared be cleaning up from the «black Friday» weekend, but at least they had the clothes on racks with wheels, and weren’t just haphazardly putting the clothes back out in the floor. Overall, this was a good shopping experience, the only reason it is not one of the top Macy’s locations I have visited is the size of the store.

Very large Macy’s. Two floors of clothing and random accessories. Though they have a small men’s section (not sure how Macy’s normally caters to men) the selection was fine. Staff were a bit rude, though the place was rather busy in my time there. Very clean place, and decorated well!

Home dept… in pillow area at Vernon Hills, Il. Yesterday the sales clerks look the other way and one clerk kept looking at her handheld. It had a black leather cover on it so I couldn’t tell what it was but could it have been a cellphone? Three clerks ignored me. I thought I said «Excuse me» loud enough. We will never go to this store again. I will continue to shop at other Macy’s.

Ok just received a 10.00 off coupon on email so I’m getting my cute dress for barely anything yay. At the counter and the girl is trying to adjust it. Yay it worked.

Love this Macy’s! The beauty department is what I go for when I go there, the Chanel and Mac counter is my favorite. Adorable and sweet people who sell the products, and not force it. But let me tell you, if you decide to go to the Bobbi brown counter and bump into an elder lady asking if you need any help, RUN! She’s probably the most rudest person I have met in my life. When I demanded to buy a Bobbi brown product with my Chanel after the 3^rd time I told her that’s the only way ill pay (for less tax) she said «I can’t do that, but your going to have to take your Chanel products and bring it over here, and if you can’t do that, I can’t sell any of „our“ cosmetics to you». I was ready to report her but I walked away and put my complaint in. Unbelievable lady.

Not a lot of English Speaking Employees. Think they could hire a bit more qualified Employees especially in Mens Suits and Ties

wasnt able to spend too much time here but the mens section was a mess… like when was the last time an employee cleaned up there?
the store was crowded and busy, i didnt find what i wanted so i just left…
seems like the selection is less than woodfield macys… think id rather go to woodfield than this macys…

Long overdue review of working here from 3 years ago.
Terrible place to work at. Provided zero training. Can’t believe I was put out on the floor to tailor mens suits with zero training. You were only paid via comissions. Working a full day to only make ~$ 60 some times. Co-​workers would steal your customers and ring them up. Boss was terrible. Since my experience here I avoid all Macy’s and make sure not to spend a single cent on this chain.

This Macy’s isn’t the best. Everyone has been perfectly nice, but their selection leaves something to be desired. I know space may preclude it, but I wish they had more merchandise. Both the men’s and women’s sections need work. Often I end up having to order online. And other area Macy’s I’ve found to be better.

This Macy’s location is okay. Certainly not my favorite. I love the downtown Chicago location. Even the Old Orchard location is better. The selection here is okay but not great. Sizes are often picked over.

I had a very great experience with Jacky, the Tarte collection Beauticion. She was beyond patient and never pushy, never tried to rush me or anything. Extremely sweet woman who was fully knowledgeable and helpful. I Will come back for her and the products!

I would not recommend this Macy’s location. The other day I went in and picked out some clothes. I asked that they be held to be picked up the next day while the employee put my name in the computer. When I went to pick them up the next day they told me they couldn’t find any of my clothes. A pretty frustrating situation if you ask me.

Macys is always great for a good deal. They often have coupons and you’d be foolish to buy anything for full price. Unless you’re me!
Let me explain myself. I pay full price for cosmetics because this Macys has a MAC counter! Not every Macys has a MAC and this is a hot commodity. It’s nice to be able to have a one stop shop and not have to stop at a separate MAC store!

After a terrible experience at Mens Wearhouse, the boo suprised me by saying that he still had some shopping energy left. That’s all I needed to hear and off we went to Macy’s to look for suits for our upcoming wedding.
The mens section was having crazy sales, so it was a bit messy between that and rolling out new product, but we didn’t mind. We totally scored at this place! We found the suits that the guys will be wearing as a realtively new line to the store. We actually pulled the suit right off the rack, but don’t tell anyone that.
We are so excited and relieved to have found the menswear that we are going to celebrate by taking them all shopping at once and treating them to pizza and beer. :)

The lady with the short frizzy curly hair at the Chanel counter is really rude. This was the second encounter with her, and after this experience I am actually really happy the lipgloss I use from here is discontinued, so I can go to a brand with nicer people.
I simply asked the Chanel representative if they had my lipgloss (Fatale No. 61) available for purchase. She looked at me and really rudely stated «NO! It’s discontinued!» and then turned away instead of trying to help me find another color similar to this one. I’m sorry, but if I am spending over $ 34 on a freaking lipgloss, I expect quality service. I then proceeded to tell her that I saw it available online and she said «then buy it online!». If this lipgloss was discontinued for years or even months, I would understand the frustration; however, I just purchased this lipgloss less than two months ago at the Northbrook Macy’s location.
This lady needs to remember that she works in customer service first, then make-​up services. I will not be making any purchases from her or this specific Chanel counter again.

Small selection of suits, way more expensive than anyone else and bad service.

Walking the Gauntlet
I have been coming to this location for many years now. Even when it use to be Marshal Fields. I like their many clothing choices not to mention the quality.
I have purchased many items from dress shirts, ties, shoes, jackets, bathing suits, kitchen ware and more. I am somewhat of a frugal buyer which I picked up from my mom, which is a good thing. So when I do purchase items from Macy’s I make sure that they are on sale or just a good deal.
The one and only thing that bothers me the most about this store is that they have a gauntlet that is about 100 yards long and about 6 feet wide with women and chairs lined up along the sides and in the middle. It feels like an obstacle course with all of these women standing along the gauntlet either pushing cologne at you to try or they are putting makeup on women sitting in the chairs. I really don’t care for this too much especially when I have to tell them no, because no means no and my face is up here lady.
With that one exception I have to say that I do enjoy shopping for cloths in here and the staff is very nice and helpful.

I’ve been shopping at this store location even when it was Marshall Field’s & Co. I know that they would always have great quality items/​merchandise. I’ve purchased clothes for me or my husband, pajamas, purses, sunglasses, housewares items, etc.
Two months ago, I found a great wool coat for dressy outings, dates with my husband and any time I want to look ‘fancy.’ The best part was the original price was $ 350 & reduced to $ 99. Wow!!!
Today, I wanted to find scarves to go with my casual & dressy wool coats. The best part? They were on sale. Cha — Ching.
Thanks Macy’s.

Talk about rude!
Yes, I purchased this bath sheet on line for over 30 bucks and yes, it’s still in the original packaging and yes, I changed my mind and would like a refund.
Well, first off, they didn’t want to help me. The chicks in the front of the store wanted me to go downstairs to bedding to make my return even though they had no other customers and I had the receipt. Biatches!
Well since she doesn’t want to go downstairs… she says, just try and do the return. Whatevers! Didn’t even ask me if I wanted a store credit or anything. She just credited my card that was already paid for the month. Now, I have to wait to get my money back. She’s smiled at me with saccharine sweetness, «now you’ll have money to shop». Yea, like I didn’t have money when I walked in? Stupid!

First of all, Macy’s will never be Marshall Field’s. Honestly, I’m still upset over that, but it hasn’t stopped me from shopping at Macy’s.
Macy’s is a pretty good store that offers pretty good quality items for a pretty good price. I like their housewares department and I like how they’ve partnered with people like Emril and Martha Stewart for some of their products.
The prices are good and even better if you have a Macy’s card. I always get coupons from them in the mail.
I haven’t had any issues with the service when I’ve gone in.
However, for the downsides, sometimes the selection isn’t as good as it should be and I’ve had a hard time finding checkout areas since they are buried in departments instead of in one section.
But, again, it won’t keep me from shopping there.