Sears Auto Center

I had different experiences with them in the past, but this time I left very satisfied.
I asked them to measure my tire tread depth and alignment and rotate my tires.
They ran the electronic test and gave me a printout that disproved AAA Care Plus, Vernon Hills, IL, lies that it was time to replace me tires (I still have ½ tire life left).
They gave me an alignment printout showing good alignment (did not try to sell me unnecessary service).
They also rotated my tires and did not just rotate them but dismounted and switched
the rubber on the rims making it evenly worn on both sides.
Their young tech. Jacob spent 1.5 toiling on my car, and they did not try to sell me anything and charged me nothing (I bought my tires there).
Jacob joined the likes of Steve (they veteran tech. who usually does great job), and Sears should keep good people like Steve and Jacob.
I was first wondering why it took so long but then saw what they did, and it was worth every minute.
Thanks Jacob, thanks Sears.

I was in desperate need of new tires and the employees here worked extremely hard to find the tires l needed in a timely fashion. I have found the employees here to be honest and compassionate and I really appreciate what they do here.

Never coming here again. Had a 12:00 appointment to have my son battery changed. They told me it would be about 45 minutes. An hour and a half later they still didn’t start the work.
They didn’t charge me installation. My time is worth more.

I give it 2 stars for the location. I like being able to walk around the mall while having the car serviced.
The service itself, however, gets 0 stars. Here is why.
Two years ago I bought 4 Michelin tires with 90,000 miles warranty at this Sears auto center. I have also been buying annual alignment and have had it done at least twice a year. Now I have 40,000 on the tires, they are all cracked and worn down. The guy at the service desk tells me that the warranty wouldn’t cover the tires because the wear was an alignment issue. This is really upsetting because I do regular oil changes and I always asked them for alignment and tire rotation. On many occasions, the front desk guy had looked at the tires and told me that I didn’t need tire rotation, so they didn’t do it.
In addition, the service is very slow at the front and just dropping off the car can take an hour on the weekend.
Although they often have good deals on oil change, I am quite disappointed and from now on I will take my car somewhere else.

I have mixed feelings about this place. My first experience was not a good one. I brought my car in for a wheel bearing replacement, and the service took about three times longer that I was promised. I ended up having to spend the entire day wandering around the mall, which is pretty boring for a guy who doesn’t have money to spend. I also found that the employees were unapologetic on this first visit. The service was performed correctly when it was finally done, but due to the mediocre customer service and extreme length of time it took to finish the job, I wasn’t planning on coming back.
My second visit, however, was acceptable. I badly needed a new set of tires on my second vehicle and this Sears location was one of the few options that was available on short notice. They didn’t have a huge selection of tires in the size I needed, but they had enough in stock so that I had a few options. The service was much more timely on this visit, and the staff seemed to be more professional and friendly. I left satisfied after this second visit. Now I’m left wondering why there was such a difference between my two visits. Perhaps a new manager took over between visits, or maybe they were short staffed on the day I had my wheel bearing replaced.
Ultimately, I go to my normal mechanic whenever possible, but in a pinch I would consider going back to this Sears location.

Here are just the facts. Showed up at Sears at 10:45. Waited 10 minutes for someone to show up at the service desk. I knew the battery I wanted installed, and getting the paperwork done took nearly 10 minutes. Only 3 of the 12 service bays had anything going on, but yet estimate to install a battery was 3 hours. OK… I’ll give Sears benefit of the doubt. At 1:30, I came back to auto center. My Tahoe was still sitting the parking lot, and there were at least 8 – 10 people (angry people) standing around looking for someone to help them. Antoher 30 minutes later, I thought mob action was going to occur. It seemed all the Sears people disappeared. Out in the service bays, I saw a couple of guys shuffling around, doing nothing. After seeing all this, I got hold of one of the shufflers and got my keys out of the service folder and left.
Sears is a «dead man» walking. The store itself is in depression, and you can see it in the body language of the people who work there. This was on a Saturday when the auto center should have been staffed up, associates walking right smartly to get all the customers handled promptly, etc. Nope. My last visit to Sears — ever.

This place is horrible. Do not go here under any circumstances. I took my car here last year and they caused $ 2000 worth of damage to the motor head. There ended up not being any coolant in it when I picked up the car from a tune-​up and fluid change. The manager was horrible and in no way wanted to help. It took a call to the district manager for resolution, and a check was sent to me to cover the costs. Horrible!!!

Great, Professional, individual service provided by Maurice, Edgar and Jim. Called in the morning to check availability on a purchase of a Diehard battery. Maurice & Edgar were knowledgeable on product, stock and price. Got there at 9:40am. There were 5 people ahead of me in line. Although they were busy, I witnessed that each customer got the attention and individualized service they were paying for and deserved. Jim rung me up and managed to answer the busy phone at the same time. Multi-​tasking at its’ best. Got my battery and left about 10:10am.

If I could rate less than one star I would. Very disappointed! Brought car in for tire alinement, was told by service advisor that I need a tire rotation too. I asked advisor if he rotates his tires every 12 miles, since that what I had on my tires since I bought them the night before. His response…“oops I made a mistake”. I called department manager for explanation-​he told me he would call me back after he looks over paperwork… after waiting three days I called store manager who said he’d have dept. manager call me. Dept manager called me and said… the «tec read the gauge wrong».
Bottom line… GO SOMEWHERE ELSE for work on your car.

Professional but lacking any knowledge about auto repair. Too many bad reviews to be a fluke stay away from sears.

Had to post something. They took great care of me today. Tire change, alignment and brake adjustment. I couldn’t have had a better experience.

Always have long waits here for even the simplest fixes. I needed to get my blinker fixed and was quoted over $ 30 at Sears. I ended up getting it repaired at Ashland Tire and Auto in the city for $ 3.28. I won’t be coming back here ever again.

Holy shit. Why, oh why did I not look at Unilocal first.
This place sucks BALLS and the incompotent potheads who work here should go apply for jobs as fry cooks at McDonalds or maybe pushing grocery carts instead. An oil change and tire rotation took three fucking hours, that’s right THREE FUCKING HOURS when I was quoted at one hour. Nobody cared.
On top of all that, the retards didn’t even replace the sticker on my windshield from the last oil change place I went to. So I’ll be going there instead.
This stupid place wasted my whole evening, never giving Sears another dime as long as I live.
SCREW YOU SEARS AUTO CENTER.

I just wrote a longer review on the overall sears review site for this location.
long story short: DONT GO HERE.
I waited 3 hours for an oil change that never came to frutition. The emplyees were smug and RUDE, unapologetic. And informed me that they have no mechanics on duty because they don’t fix cars in depth.
PS– none of these pictures shown here were taken at this sears.