Minerals Hotel

Dated — needs to be updated. Also, BUYER BEWARE, I booked a romantic package with meal at latour. When I arrived I was told that latour was sold out. So what I actually bought on their website was a chance to eat at latour and no guaranty that we could actually eat (smells like a bate and switch to me). Remarkably I was charged $ 300 for the chance to get a reservation. To be fair to the manager, I was offered a refund. Not inclined to come back again.

Last night after a lovely dinner at Wings in Vernon we decided to go for a drink at the tiki bar at Minerals. Mind you we are two couples all in our 40’s and 50’s and we all live in neighboring Crystal Springs. When we arrived we sat at a beautiful long table and ordered a drink so we can sit, talk and enjoy the beautiful night. Within 5 minutes of ordering our drinks «the boss» (yes this is how he referred to himself) started yelling to everyone that it was time to close and we could go to the lobby with our drinks or to the club upstairs. We assumed he meant they were closing soon. So we sat and finished our drinks. With that he came over with 6 bouncers and said, «I said it’s time to leave» we said we just got our drinks and would leave as soon as we were finished. He told us no we had to leave now and then we were escorted out by 6 bouncers. It was quite embarrassing and total unwarranted. We asked where we should finish our drinks, that they gladly took our money for less than 5 minutes beforehand and we were told the lobby of the hotel or in the upstairs club. The club music was pounding down from upstairs and was the last place we wanted to go to. The management of this establishment needs to really reconsider how they are running this place. I think they need to train their staff on customer service if they are not going to run this place into the ground.

Can you give zero stars? Honestly, the most unfriendly, unkept, outdated, dirty and ridiculously incompetent place I’ve ever stayed. We came here for a wedding in the area, and this was the «nicest» place around. That makes me so sad. It’s horrible. Rooms dirty, beds uncomfortable, the large balconies would be nice but have never been repaired so they just bar you inside; no coffee until 8am, although they say 7 am but then just don’t answer the phone until 8. Restaurant smells. You have to go through a sickening indoor chlorine filled air sauna just to get to the guest rooms… I mean, the list could continue but I’m too tired since I still haven’t had any coffee. Do not stay here.

Seemingly racist establishment, (not another African American/​minority in sight that was not part of our group on staff or guest) I say this because while not with the group of 80 African American women I had come with my friend and I were asked by the staff, «aren’t you with the GROUP?» as if to say «why aren’t you with the others?“when we inquired about where we could purchase breakfast at 8am on Sunday morning we were told that the group was having brunch at 11 am and that KITES was serving breakfast at 11:30am, at the cost of $ 18.95, and I should eat with the group at 11. Once we went up to KITES, to see if they had anything we would like to have, we were once again informed of our «GROUPS» brunch at 11am. After we were seated, once again we were questioned about «THE GROUP». After we brought our plates to the table and began to eat, the same staff member Mindy came over yet again to ask if we were going to eat brunch with the «GROUP» at 11and if we needed anything. Mindy kept continuously coming back to our table to the point that it was obnoxious, aggressive and annoying due to the fact that we could not chew a bite of food without her appearing at the table. The multiple references to «THE GROUP», combined with the tone in which it was said made me feel as if I was not welcome. At 11 am when we went to brunch with the group, we were the only ones in the dining room. But by 11:45, as the rest of the hotel guests began to enter the dining area, the amount of staff that was available to pick up plates had tripled and and I felt rushed to leave the dining area, due to the repetitive question of «can I take that plate away?». Also because I have never stayed in any hotel and had to change my keycard the next day due to alleged procedures also made me feel unwelcome. But in this hotel this was «STANDARD» this procedure alone is a bit questionable.
As far as the grounds unfortunately I was unable to walk around much because of the horrible weather. The hotel room that we were booked in cost 155, was not worth that much, due to not having a fridge and the cabinet that held the television was rickety and the doors did not stay open and the wifi in the hotel was spotty. I mean I realize that it is a resort and people are encouraged to do things outside of their rooms but, they are also on break from their everyday. Therefore, rooms should have a homelike feel making people comfortable during their stay especially if you wanted to relax. The only reason I gave two stars was because of the food. The food was extremely tasty across the board where the other areas failed. The pools, I must say look nice. However, the overusage of chlorine that burns your nose and drastically effects breathing as you walk across the bridge to you need to walk across to get to the rest of hotel, makes you question if the air smells like this then whats in the water that is trying to be killed? When is the pool cleaned? These are simply NOT qualities that I would expect from a resort/​spa and do not recommend people to go there.

This was my second time staying at Minerals, I only stayed for one night the first time and don’t remember anything terrible from that stay. This time around however, several things went wrong.
First, I booked through Groupon and when I booked I checked the hotel website first and that rate on Groupon was much cheaper, as expected. Unfortunately, that day before we were checking in I happened to be on the hotel’s website and noticed a promotion so I checked the rate for the days I would be staying and was shocked to find that it would be more than $ 100 cheaper to book through the hotel. At this point I was two days past the cancellation date for the Groupon. I inquired about the rate discrepency when I checked in and was told there was nothing they could do, still waiting to hear back from Groupon.
The next mishap was the spa. I was very much looking forward to the spa treatment that I had booked for myself and my mom. I am a spa person and I had thoroughly researched both spas, Elements at Minerals and Reflections at Grand Cascades. I opted to book our treatments at Reflections, the services sounded more appealing and the champagne and chocolates were definitely enticing. When I was booking the services over the phone I was disappointed that the latest appointment for nail services was 2 PM because that would interfere with our other plans, but decided to go for it anyway. I only booked the appointments the week before but still never got a confirmation phone call, which seemed odd. When we showed up for our appointments we were told that we were booked at their sister spa, Elements, at our hotel that we had just come from. I don’t even know how this happened because the services we booked aren’t even offered at Elements. Fortunately the girl working at the spa was very nice and offered us appointments the next day and to call over to Elements and cancel our appointments, assuring that we would not be charged.
The week we were staying happened to be Spring Break so the resort had many different activities they were offering and special events. One thing on the website that sounded interesting was the special dining menu paired with local spirits. The info was not very specific though and did not include location, pricing, etc. We were looking for a place to eat the one night so I began by calling the front desk. First, I waited on hold for about 10 minutes, then I called back and no one answered then finally I got a person. I was then transferred to Grand Cascades front desk and they had no idea what I was talking about so they transferred me to the Crystal Tavern, the manager there had no idea what I was talking about either.
Also, the rooms are nothing special for the price and need some updating. To get to the rooms you have to walk through the pool area which smells strongly of chlorine and is disgustingly hot and humid and the doors on either side do not function properly making matters worse.

Dumpy rooms, loud hallways. This place is over priced and invests very little in the quality of your stay. The beds are uncomfortable and the hallways are very loud. You can hear your next door neighbor, and there are multiple loud events happening on weekends. Never staying here again.

There’s just no value for your money. Outdated, understaffed, spotty Internet, terrible food And substandard service. No point in mentioning names and instances. Very surprised how this place is still in business, but then again they got us to pay for it.
P. S. There’s so much chlorine in the pool, even walking next to it requires a follow up by an ophthalmologist.

Let me just start off my saying that I had gotten a membership there for the gym and after only a week of going I was extremely unhappy with the gym. It was always very unorganized and the people there were so rude. The staff is for the most part very unfriendly. After a week we had emailed saying that we were unhappy and would no longer like to have a membership there which is $ 70 a month. I’m still not out of the membership and they seem to be not willing to take me out. So now I’m still paying 70 a month for a place that I don’t enjoy at all and I have not even gone back once. Don’t ever get any kind of membership at this place. You’ll be stuck there.

Not sure where to even begin… this place is WAY overpriced for what you get! My husband planned a nice romantic getaway for us here, and we did have a nice time, but there were so many issues with this place.
Let me start with the good because I truly hate giving negative reviews… the bed was comfortable, the bathroom was really nice, the view was pretty, the pool area was awesome (2 hot tubs, a cold pool, 2 warm indoor pools, 1 heated outdoor pool, a sauna and a steam room!), and the spa and massages were incredible (request Kristen R… she’s amazing and works miracles on your back!).
Ok…now for the not so great. We stayed in a Presidential Suite… we really wanted to enjoy our stay. There was salt spilled all over our bar area and hair in our jacuzzi tub… and I was surprised that the bar wasn’t stocked… no food or drinks in there. No big deal though. I went to get a nice view of our balcony… it’s barred off, so you can’t go out there to enjoy the scenery. There were barely any drawers for our clothes, and no closet in the bedroom… and the 3 drawers they did have were broken, so we couldn’t even use them. The tile floors ok the main room were cracked and ugly. There’s a fireplace in the bedroom that is double sided to go into the bathroom… cool, right? Nope… not cool… the fireplace makes it so that you can see right from the bedroom into the bathroom… awkward! Also, if you have to pee in the middle of the night, the light shines right into the bedroom!
There is only one restaurant in the whole hotel… if you go, make a lot of time because it takes hours to get your food. Service is super friendly, but super slow. The food is amazing though, so that’s good! Oh, but do NOT order room service. We ordered a Caesar salad and a personal sized margarita pizza and 2 sodas, and it cost $ 50! They charge a $ 5 delivery fee and add in a 21% tip… and the food that they delivered was so small and terrible… not worth it! Also, we put the tray outside of our room at 2:30pm, and it was still there when we left to go skiing the next morning!
We took the shuttle to the ski place and the guy who drove us there was very nice… when we called for pick up, they said 15−20min…it took them 50min to get us!
So, there you go… that’s my full review. I wouldn’t stay there again, and I’d never recommend it to anyone I know, but the positives are that it was conveniently close to skiing and snowboarding, and the pool and spa were amazing.

I don’t understand why this place has such low ratings. Me and my wife were considering going here for our short Jersey honeymoon and after seeing the low ratings we were skeptical. However we had a good feeling about the place and decided to go with it anyways. Oh man, am I glad we did!
The staff was very friendly, the rooms were nice and clean, the pools were very awesome and clean, the arcade had some fun games, they had a nice basketball court, the outdoor hot pool was amazing since it has a nice view of the mountains, and overall we had a great experience. Also, I ordered some drinks at the bar upstairs to enjoy at the pool and the price was surprisingly not that bad.
By the way, we didn’t eat at the restaurant. Didn’t seem worth it. However, if you’re a fan of hibachi YOU HAVE TO go to Yamato Hibachi only 10 minutes away. Also, for breakfast I recommend the Mixing Bowl and for healthy snacks go to Thyme market nearby.
After a while we noticed that some of the bad reviews were more about personal preferences. For instance some people were mentioning how they didn’t like that you have to go through the pool area to go to the rooms, however we thought it was kind of cool because it gets you into this nice and relaxing ambiance.
Also, some people were complaining of it being too crowded. We stayed from a Wednesday to a Friday and it wasn’t that full, maybe on weekends it fills up?
We also had a massage at the spa and it was an amazing experience. The staff was friendly, the massage therapists were thoughtful, they had complimentary teas and granola, and you didn’t feel rushed off after the massage.
Overall would recommend this place if you’re looking to get away from the city and escape into the mountains by yourself or with your loved ones.

Way over priced. Rooms no better than a holiday inn. Way over priced. Long walks to rooms. No luggage carts. Parking is cramped and not that close.

If you are looking for a relaxing retreat away from the city, this might not be the place. While located in the mountains of northeastern NJ right over NY border, the area is cute and quiet, but the resort, not so much. There was a large group there for a family get together (100+ people) and a separate group there for a wedding. the rooms are small and nothing special. but the walls and floors/​ceilings are super thin and you can hear everything. it actually felt like a zoo all weekend. kids running the halls all day and night, hotel tried to contain it but were outnumbered. We had a terrible time sleeping and just felt like the halls and grounds were messy and unkempt. I never understand why these places don’t think to spend more money constructing a better built resort. The rooms are a step above disappointing.
On positive, side, the staff are very friendly and try hard. We had great service from Barbara in the Kite Restaurant which is in the hotel. food solid and service great. Pool area is nice but it was way too crowded. the basketball court and gym are also a positive.

Let me start by saying not one employee that I have encountered has had a smile. Never have I been in any hospitality establishment where the employees just don’t seem like they care about people. I always feel like I’m bothering someone every time I need something. Even when I’m a paying customer at at restaurant or bar.
I have stayed at motels that have better service than this «resort»
Also everything shuts down at 9:00pm. No bars, no food, no anything after 9:00pm except very over priced vending machines. When we went to the front desk to find our options we were told to order Dominoes!
The grounds are very nice and so are the spa, gym, and pool areas. But the rooms feel very dated.
This is the first time we have stayed here and it will be the last.

As someone who has worked as a chef for fifteen years and with a personal client base I was kind of disgusted with the utter lack of customer service in general. This is a staff that is clearly overwhelmed. Although the folks we talked to were nice, the restaurant never picked up the phone on the first three tries. The front desk was as helpful as they could be but kinda apathetic about lack of service in making reservations or getting room service.
We went for Fourth of July weekend and had to call twice to even place an order for am room service bc they were too busy to take an order. There was no bellman upon check in so we had to do it ourselves which was fine but they never came to get the cart after we called. I guess the other guests had to carry their luggage. The restaurant was so so. The rooms were about average-​nothing fancy for certain-​the pools were pretty good but need to be cleaned up on the patio areas. The mountain top adventure was great but there was no bathroom that worked. They also totally missed the boat with not having picnics to go because there is no food up there or water. They did give us each a cute back pack with water and a granola bar and a towel. I wish I had more info on what to expect while we were up at the mountain top for the whole day.
It was quite a bit pricier than it should have been considering they’re charging top dollar and can not provide top service.
The raquet ball court had four large spackle buckets in it so forget playing there. Also the arcade had more than half of its game out of order. The kids were not happy on a rainy day despite doing their hour long craft. It was Not enough to keep them busy. The gift shop was really just a candy store and the front desk should have a selection of board games to play in the very comfy lobby for rainy days.
When I made this reservation it was between this property (closer to home) or Woodloch lake. I should have gone with Woodloch for the amount of money I wound up spending.

I came here for Mother’s Day spa getaway weekend. I was disappointed first by how it looked on the outside, I was a bit worried to go in. The pools and hot tub were drained with tape around them. When we got into our room, it was ok with a PTACH AC unit and no fridge so we had to use our garbage can and cooler with ice to keep things cold. The spa is definitely nicer at Grand Cascades Lodge, less of an overall «experience» here. Lastly, and importantly, very loud even at night. You can hear EVERYTHING in the hall, next door and sadly, above you.

My luxury room is FAR from the room promoted on their website. When I checked in to my «luxury» room at 5pm there were several room service trays what looked like breakfast stacked on both sides of my room door… and where STILL there 4 hours later well after 9pm. What amazes me even more is I’ve seen staff pass several times and not even call a service person to clear away.
The bathrooms had long hairs on towels and the floor when I first went into my room.
Besides me being disappointed in the cleanliness and service of this place, here are the positives of this place: it’s a kid heaven; nice indoor basketball courts; okay indoor/​outdoor pool area for kids; «luxury» room has a lot of sq ft with a breakfast bar, sink, microwave, mini fridge; free wifi; free shuttles to mountain creek; far enough yet close enough for a mini-​vacation; better and nicer restaurants at neighboring resorts.
Other cons: very pricey for what you get; limited room service menu; resort layout is odd; 10 – 15 minute drive to the nearest store if you want to buy snacks or eat off premises.

I stayed here for 2 nights this past weekend with my wife while attending a wedding in the area. The layout of this hotel is a bit weird in the fact that they make you walk through the sweltering pool area in order to get to your room. However, once we were in our room I thought that it looked pretty nice. The bed was really comfortable and I had a good night’s sleep both nights that I was there. Now lets get into the good and bad things about the hotel.
The Good
–The room was nice looking and ended up being rather comfortable.
–The gym and pool area were both quite large and nice.
–The outdoor pool was really comfortable even whenever it was freezing outside due to the warm but not hot temperature.
The Bad
–After turning out the light to the ceiling fan for our room via the light switch, it would intermittently flash about every 10 seconds. We would then need to turn it off manually as well.
–The TV was a pain in the butt to get to work. To make matters worse, after fiddling with the dumb thing for a few minutes in order to get it on the proper input, the response time was about 10 seconds behind my pressing the buttons on the remote.
–The layout is just miserable. This was especially bad for me whenever I was located really close to the pool and instead of walking the 50 feet to it had to go up the stairs through the upper part of the pool area to the other side and then down the stairs there in order to get into the pool area.
–Speaking of the pool area, I had to show a little piece of paper in order to get in. The first time I forgot it so I had to go back through the miserable layout to my room to get it. Why couldn’t I just scan the key for my room? Wouldn’t that be easier than a piece of paper which I could probably recreate?
The Ugly
–They let a drunk guy that they kicked out of the club upstairs wander around the lobby of the hotel. He knocked over and broke some empty beer bottles and eventually passed out in one of the concierges chairs. Why wouldn’t you get him our of your property/​lobby and get him into a cab or something else?
The bottom line for me is that I probably wouldn’t head back here again in the future as my own choice. While the rooms themselves were decent, there were just way too many hiccups for me especially whenever you take into account the price.

Members of the spa and gym. Has its ups and downs but a great place to hang out considering the local area doesn’t have much else to offer.
Pools will be very busy during the summer and school vacations. Don’t expect the lifeguards to be focused… most will be on their phones but some do a great job.
Tiki bar and food hut is a nice touch. Very pricey though.
When you sign up you receive many small perks plus guest passes, however you have to also pay if you bring a guest during the holidays and peak times. Quite ridiculous!
Had massage at elements and it is the best around. Very relaxed and great atmosphere. A really good job!
While area is being renovated (locker rooms, basketball courts… etc…)…it was much needed and I hope they maintain them.
Mixed review. It’s gotten better in recent times.

Booked a luxury room for my wedding 5^th anniversary.
The room:
Above average «suite» style room, including wet barn refrigerator, microwave, coffe pot, seating area, large closet with safe, desk, fireplace and balcony.
The granite countertops and walk-​in glass shower were nice touches along with stone tiles in entry and bathroom.
The bed leaves mich to be desired. This was quite disappointing as it took forever to get comfortable.
The view from the room was magnificent, overlooking the mountains.
The hotel grounds/​amenities:
The pool areas are really very put together and a great way to spend the afternoon. The outdoor pool was incredibly warm as the temperature in October was 45 degrees. The fitness options were endless, including indoor tennis courts.
We took advantage of the horseback riding optionn and it was amazing! I have not been on a horse since about 6 yrs old, and this instructor was just the best. Might have been the best part of my entire trip.
The rest of the hotel grounds are just ok. A little out dated, but overall average.
We did not eat at Kites restaurant because the prices were outrageous compared to all of the reviews of horrible hotel food.
The service:
Impeccably done. They knew it wad our anniversaryso theybhad sent up a bottlw of red wine on the house. Very nice touch .
Overall:
Above average overnight stay.

Stayed here last summer for a golf outing that we do every year.
Room was amazing with gorgeous views of the rolling hills.
Months prior, we had made our reservations for Latour for this weekend — the icing on the cake.
The trip could not have been better.