Tile Tech Pavers

I have ordered 400 sqft of tiles from them for my private roof space. I have no doubt that the tiles are gorgeous (they haven’t arrived yet and I look forward to receiving them later this week). YET, I have to give them a low rating due to customer service. I have clearly communicated I have a deadline to meet, but even then, they were delayed shipping my tiles from CA to NY by a few days (even when I paid everything promptly). The person in charge (he said he is the owner) was constantly short with me on the phone. Whenever I tried to ask a question courteously, he interrupted with frustration (where there was no reason to be frustrated whatsoever). He was just generally unpleasant and condescending. I sent him an email calling him out on this rudeness, and he didn’t even bother responding. So if you need to work with them, by all means, but set your expectations accordingly.

This business sells excellent porcelain tile pavers and very good pedestals however the customer service is rather miserable due to an unprofessional and rude person in charge. They are on line with advertising to all customers however appear to only wish to service very large orders — people who purchase more than just a few thousand dollars worth of goods. Due to their significant mis-​calculation of the number of pedestals required for my job, I have a few hundred dollars worth of leftover product. However I have not been able to return it because the principal person first ignored multiple contact request and then was rude when reached by phone. He said «What’s a few hundred dollars?»