Ameristar RV Park

I called early in the day for a reservation. Check-​in was at 4pm but we arrived around 3pm and were given a site. We planned to stay overnight but ended up staying an additional night to catch up on some rest. It’s located only 4 blocks from I-​20, past the casino and hotel. The park is in a basin so there’s a steep downhill road and sharp right turn to get to the office. All sites are pull-​thru with cement pads. Very level. Hookups are way in the back, particularly the sewer which is at the back end of the pad. We ended up using 25′ of sewer hose stretched out to connect. Pad was a little too narrow for our motorhome. Water pressure was awesome. Wifi was weak. No playground, no off leash dog park but there’s plenty of grassy area in the perimeter to walk the dogs and it’s kept fairly clean. There’s a small trash bin every 2 – 3 sites. Security drives thru ²⁴⁄₇. Park is really lit up at night, street lamps everywhere, feels almost like daytime. This is a well-​maintained park. We saw them trimming trees and removing dead branches. You can get to the casino by calling for a shuttle and they pick up/​drop off at your site. Office staff was helpful, personable. We would certainly return.

We have visited this RV park a number of times so we were surprised when we arrived this season early in the day and they said that there were no-​spaces available.
We inquired as to when they did their cancellations and were told that they did them at 6 pm. We then asked if we could wait on the chance that a space would be available. They said yes, you can wait at the parking lot next door and we’ll come get you if a space opens up.
However, while waiting at the adjoining parking lot we noticed RV after RV pull in, and then after the customers would come out of the office they would proceed to a space, one even seemed to have their choice of a space as they walked around looking and pointing at a few different spaces before selecting one.
After about 10++ RV’s pulled in we started to wonder if we were being told a lie. Yes, a lot of people do make reservations in more popular tourist areas and peak seasons however; a big part of RVers do not, especially off-​season and after not seeing a SINGLE RV being turned away, which would have been the case if they were full, I walked into the office and reception room, sat in a corner chair near the TV and sure enough, the next two RV’s arrived, and alas neither customer had a reservation but quickly received a space.
When I confronted the front desk about this I received a confusing mash of excuses why they received a spot and we hadn’t. Of course, they then provided us a space but I felt seriously uncomfortable with how it was handled.