Bristol’s Garden Center

I have used Bristols to landscape 2 of my homes in the past 10 years. recently after a large job at my house the y have been unresponsive. Tom one of the owners just keeps on making excuses as to why the plants keep dying under the black walnut trees. before the plan was drawn up and plant planted I told them to make sure the plans were resistant to black walnut trees toxins. they still keep dying. and last year after paying for 26 yards of Mulch to be put in the gardens at 2 inches deep the weed block paper was showing through the much in too many parts of the garden to count. There is no way they put two inches of much down. I am so aggravated with their service and nonchalance toward my requests that I will never use them or recommend them again. and reading other reviews it appears o am not alone in my disdain for Bristols Garden center
Gary DiGiovanni

Just this year, I bought 5 expensive small tree peony from Bristol’s (@ $ 50 — $ 80 EACH). When one of them bloomed, the bloom didn’t match the plant tag. I took it back (with receipt in hand) thinking I could get the correct plant. Guess again… the staff treated me like I was trying to rip them off. «How do we know you bought this here»? «We don’t guarantee nursery stock». «You can’t bring back a plant you planted last year»., etc. I had 5 of them looking at me like I was a criminal when it was their fault they mis-​marked the plant!
I showed them the receipt that it was bought just two weeks ago… and that it was not planted last year! The folks that grilled me the most was the owner (you would think he would know better) and a truly nasty and obnoxious girl named Jennifer. WOW, what a terrible experience! Don’t try to return something a Bristol’s, even if its their fault.
They are overpriced on plants/​tree by 15−20% and its just not worth the hassle if you have a problem. I’ve seen other customers struggle trying to return plants as well. Go to Gro-​Moore or the Garden Factory… way better prices, not to mention customer service!
In the end, I just got the correct peony and left the mis-​marked one with them. The owner knows I spend thousands of dollars there and chased me out to apologize, even blocking my car door when I tried to put the plant in. I just told him to get out of the way. Bristol’s has lost my business for good.