Mac-Ave

Bought 2 iMac’s here and they were very personable through out the transaction. Attended a number of support sessions and they were very helpful and considerate.

STAY AWAY! I had a intermittent problem with the trackpad on my MacBook Pro and noticed the battery life was not as good as it used to be. I stopped by and explained what was going on. I was encouraged to upgrade my operating system, even though I was having no issues with it.
After a quick look at my computer, which was operating just fine, I was told that they would perform diagnostic tests. The bill for the tests were $ 115, with no problems indicated. I don’t have a problem with paying for diagnostics, and intermittent problems are hard to diagnose but this took a total of 5 minutes with the assurance that they would keep trying it. (Doubt it)
The real kicker was the $ 199 for a system upgrade, this was done without discussing the cost. As it turned out they «upgraded» me to the 10.6.8 because I did not have enough ram.
Doing the math, it would have been cheaper to update the ram and and install the current operating operating system.
So after $ 326 I have an old machine with an old operating system and the same trackpad issues.
Needless to say I will not be doing business with Mac-​Ave again and I encourage you, fellow review readers to seek out a reputable repair shop.
Thank You

Terrible service. Argues with customers. I should have heeded others warnings. Use them at your own risk.

Having done business here in the past so I knew what to expect. Nice people who are friendly and know what they are doing. They can «speak Nerd» when necessary but will take the time to understand your needs and make recommendations to meet those needs
I bought a laptop, iMac, and the new mac wireless router. Not one for wanting to do the installation myself, I had them come to my house and do the installation. Good kid shows up and does a great job in about a hour.
Not sure why you would go to the mall with this little gem so close.

First time customer here, brought my daughter’s MacBook Pro here for Applecare warranty service. Can’t say enough about the way they handled the repair! Great job, quick turnaround. Not too far from the Apple Store. If you’re (like me) frustrated about the length of time it takes to land an appointment at the Apple Store, then give them a call. Well worth the trip!

I’ve been a loyal customer at Mac Ave for over four years. Each time I’ve returned I am greeted with a warm welcome and smile. All the employees are very knowledgable and understanding of all problems of questions I bring. I have yet to experience any problems with their customer service and have trouble understanding why anyone else would! Love this place!

The store in Webster is TERRIBLE! Lost my family and I as a customer forever. And my business.
My 13 year old daughter got me a stylus for Christmas but threw out the receipt. Second week in January I went in and asked if they could order the one I wanted (because other people have said they can order anything). Nope.
So, instead of a refund, the OWNER (who the sales rep called) said I could have store credit (even though they don’t have what I want) or a refund minus a 20% restocking fee! On a stylus! They even KNEW that it was purchased there because they found the purchase under my wife’s name in their database.
Do NOT go to this place. I have to go just one more time to use my gift card on their over-​priced stuff before they go out of business.

A friend recommended going to Mac-​Ave after his macbook had a pitcher of water spilled on it… Definitely off the beaten path, just outside the bustle of the Eastview Mall. Thoroughly impressed with all of the apple items that they have for sale here. A lot less of the glitz and glam of the apple store but you can tell they are here solely for any apple device.
My fan on my macbook was making a horrifying sound, yet thankfully I still had my apple care warranty left. They promised 48 hours, and it ended up being completed within 2 business days, so I was VERY impressed with the service. Best of all, it was covered under apple care, so the bill was $ 0! I’d trust them to do a better and faster job at servicing computers then the apple store would. I definitely wasn’t treated like a service number here. If you are looking for apple devices, accessories or parts and not wanting to fork over the bucks online without seeing it first, go to Mac-​Ave.