U-Haul Moving & Storage at Eastview Mall

I had no issues with the truck. My problem was the customer service issues Manager Shawn and his associate showed while we were getting AND bringing back equipment. I rent approx 3 – 5 uhauls a month for business so I deal with uhaul a lot. This particular uhaul I found all staff rude in one way or another. Manager Shawn was arguing with a customer when I walked in to rent truck. Insisting over and over customer was wrong. Customer was treated horrible. Shawn proceeded to check out my truck and handed me the checkout forms and said to go do it. I thought it was because I deal with uhaul so much but I realized they handed all the customers the forms and have them do damage checks on their own. 3 customers were in parking lot complaining about doing it. NEVER have I personally had to check out and bring them the forms while they sat at the desk. When I brought my form in, Shawn was arguing with a different customer, how they were wrong about something regarding their rental. Then when I got back to return the truck, Shawn was outside with a customer and a girl employee was helping a woman with boxes. The woman asked for help loading. At that point the girl walked outside and checked my truck in. Never talked to the woman again. She came back in and ignored her. The lady proceeded to load her stuff and off she went. Very unprofessional staff. Will not rent from here again.

I had the customer experience from hell at this location. Bought a trailer hitch for my van, got home, the hitch did not fit, brought it back, they claimed I bent it. The hitch is ¼ inch steel!
When I bought it, the hitch was set on my front seat, lower end on the carpeted floor. Not sure how it bent from being placed on a seat. They would not exchange or take it back. They were rude and need to take some business classes. I ended up asking a friend with a machine shop to bend it so it was wide enough to fit the car frame. Run, run from this place!