Community Bingo Hall

Friendly staff floor workers make you feel like you are family not just a customer very fun night out

My first and last visit on 5÷12÷14. We went here for a fundraiser. Everything was alright, until my husband and two other people tried to redeem pull tab prize tickets they had purchased, which were winners.
The staff claimed that the «pull tab till» was closed and that 3 announcements had been made for a «last call» to redeem. At least 9 of us never heard any kind of announcement, nor did we even know that there would be a «last call.» My husband had tried to flag down an employee earlier in the night (a couple times) to redeem, but the man walked by and didn’t notice him. We figured we would just catch him at some point, not realizing there was a time limit.
The management person told us it was our responsibility, and refused to make it right. We explained to her that we were new to the bingo hall, and didn’t even know we were supposed to listen for an announcement, and we were not told this when the tickets were purchased. She also suggested we «take it up with the charity» we had come to support (which makes no sense… they don’t make the bingo hall rules). She called the General Manager, who still refused to redeem the tickets, and refused to speak with any of us on the telephone.
Very disappointed, very poor customer service, very poor communication to new visitors about how they do things. It was only a few $, but to not honor a prize ruins the fun and ruined our experience.