High Desert Primary Care

They need to bring back their Hesperia urgent care. The one in Victorville is horrible. It takes hours to be seen and the dr is always in a rush to get you out of there.

This place has some of the most incompetent doctors I have ever come in counter with. Be prepared to only discuss two of your symptoms. They don’t care if you have symptoms of having cancer after you tell them and they acknowledge it runs in your family. They will not listen or take the time. You have to make another appointment which is usually two months down the road to tell them two more of your symptoms. In some cases, the two months down the road to discuss two more of your 10 symptoms that whole year trying to get them to listen maybe a little too late.

Ever since St. Mary’s tagged their name onto this place, it’s gone rapidly downhill. Their urgent care hours are impossible and constantly changing, and they’re very quick to point patients towards the ER at the St. Mary’s hospital (which feels like a shameless ploy to squeeze money out of patients who have no other choice). They’ve even managed to screw up a simple kidney infection test, which resulted in eight wasted hours of my life, an abdominal CAT scan, and a $ 2500 bill in place of a $ 60 one to tell me what I already knew. Also, you’ll be lucky if you can understand your doctor; while I don’t mind people with accents, I DO mind them getting all butthurt when I ask them to repeat themselves.
Honestly, I’d rather go anywhere but here for my medical needs. Too bad it’s the only place in the high desert that I can go to.

This place is HORRIBLE… If I could give this place no stars I would. I had to wait 6weeks for the earliest appointment just for them to call me a few days before to tell me that the Dr. Had a «family emergency» and they had to reschedule me. So I did reschedule and I have to wait for another 3 weeks to see another Dr. This place is a joke!!! some of the rudest front desk receptionist (not all) but most. Ive only had one Dr that actually listened to my concerns and didn’t brush me off. Unfortunately that Dr isn’t there anymore so I will have to put up with these other Drs that will rush your appointment along and send you home with a prescription. Oh if you ever have to go to the urgent care don’t bother!!! Even worse!!!

They expect me, someone with a fever to sit in a hot ass room with 20 other people. Like no its not happening, last visit here the doctor said, «you have a cough» like no shit I have a cough I could’ve diagnosed myself it was such a waste of time which I might add the medicine they gave me did not work.

This place is a joke. The urgent care opens at noon and has a line 30 people deep. Took 3 hrs for a simple visit.
I had an issue with a prescription and it’s been a nightmare trying to get it fixed.
This isn’t the only Urgent care up here. I will never go back.

Today at 6:30pm I took my 2 year old daughter into the urgent care. We were finally called in 7:50pm and there were a few patients still to be seen. We then wait in the room and about 10min later a PA (Debebe Yohannes) walks in checks her ears then attempts to check her throat so she starts crying and tells me to hold her down on my lap. So I’m holding my daughter down and she doesn’t open her mouth so he shouts, «Are you gonna hold her down or am I gonna call the nurse!» So I hold her down again and she starts sliding off my lap again. So this PA gets so mad he throws the ear stereoscope he was holding with one of his hands against the wall. He did it two times because the second time he couldn’t get the stereoscope in the holder. I seriously felt scared. So then the nurse walks into the room and he shouts, «Do you want me to help you or not!» So I ask the nurse if we can see another DR and went back to the waiting area. So as punishment, they made me wait with my sick child until they were done with the rest of the patients.
I was there to get treatment for my child (who ended up having bronchitis and ear infection), not to feel endangered. I would definitely NOT recommend this Urgent care facility to anyone. I specially would not recommend PA Debebe Yohannes.

I had an appt to discuss some hormone issues and a rx. The staff (assistants and receptionists) were very nice, HOWEVER, the doctor I saw yesterday was the opposite. Hanan Abu Alnaaj (female) was rude to say the least.
A little pertinent background for my story: I am a retired teacher; with degrees in English and a Masters in Special Education, 65, and (if I do say so myself) try to be well groomed, clean, and pleasent.
I have been on a doctor prescribed medicine (amongst many others) to help combat my severe symptoms of Rheumatoid Arthritis for at least 10+ years (reason for forced retirement). As of 10÷1÷14 this one rx is now a Class II and needs a written rx to take to the pharmarist.
After dismal attempts to get help with the two Rheumatoid specialists up here, my daughter (who works for Scripps) found doctors down there (San Diego area). As I am having back surgery in a few weeks, due to the RA, I have not been able to drive down there to get the rx. Silly me thought I could see a primary up here to help me out with some understanding and advice. The doctor came into the exam room with a attitude and it went downhill from there. She treated me as if I were some addict from under the bridge! It took me getting angry and talking over her rudeness for her to quiet down and finally listen. She did agree to give me a script for a lower dose with «only ONE refill which I am going to put in the group notes so you can’t get more» comment.
Her attitude really upset me. She walked out of the room, and after a few minutes I opened the door and asked what about my hormonal/​hot flash issue. If looks could kill I would have withered away on the spot! She told me to make an appt with her PA! I then proceeded to the pharmacy and could not get the rx because she filled it out wrong. If I want it corrected I must see her again! Good Grief, why would I subject myself to another nightmare.

Too difficult to get appointment by phone. Tried 3 times, was on hold for 20+ min each time. In frustration I did manage to leave a message for a return call (recording said within 24 hrs), NEVER got a call back. This is TOTALLY UNACCEPTABLE for a medical clinic.

Nothing but problems with them. Very slow to react. Have to diagnose your self.
I would NOT recommend

As of 2014 they are now called St. Mary High Desert Medical Care. I have been a patient for only two years and I think it is time to change. I first had Dr. Abe, who was very thorough, would listen and order tests and provided me with referral letters the same day. He is no longer with the group and I switched to a new doctor at their satellite clinic in Apple Valley.
I needed a medical clearance for a surgery and requested one in writing 10 days ago. The past three business days I have been calling and asking the status of my request– to two different people. One manages the medical assistant teams of several different doctors and handles requests such as doctor’s notes and pharmacy refills. The other is the doctor’s front desk receptionist. The front desk receptionist acts as if she has never heard of me or my request even though I’ve been calling her every day and I personally handed my written request to the doctor to her. The medical team manager has been more proactive-​calling the office and asking the status of the request. Really, after ten days and three days of constantly calling them no response. Not even a referral if they are not qualified to clear me. This medical group needs a serious overhaul.

The place is clean but the people who work there, especially the girl with maroon hair are rude and they seem to be annoyed by having to help patients. They do not seem happy with their jobs. Dr. Brown also over looked my concerns with my child who has had a cough for a month. We saw him on weds and he didnt give her any meds because what the nurse said «He is hoping it will go away and run its course»
WOW…needless we had to go back to urgent care yesterday and they still did not give her any meds. They said to have an ENT look at her when our referral is approved which could takes months. What DR leaves a child with a hoarse couugh for a mough without even giving cough meds? I had to get the office manager and
one sees happy to be there or to be working there so if you’d like poor treatment, go there.

To be fair I have been a patient of theirs for about 15 years. Never really had much to complain about. Did have one bad experience with Dr brown a couple years ago but switched my kids to Dr Saleem and havent had any problems. Recently had to go in for a work injury and i literally walked out in tears. Dr. Hsieh (mispelled, pronounced shay) I felt overlooked and rushed. Basically gave me a suck it up attitude. Front desk girls were very sweet about giving the number to who to complain to. I received a return call pretty quick and I was able to see another Dr. (Madelaine) Still not happy with the treatment I got from her. I just didnt get the reassurance I was looking for. Im looking to heal my injury not to mask it with pills. Recently went to my obgyn since he also sees regular patients not just for women visits. With him I got the feeling like he really cared, reassured me we will get to the root of the problem and get me better. Dont get me wrong Hdpc has its share of great dr. s but my last few experiences were enough to make me look for a new provider