Sharma Akhil MD

Do not take your child here. You will wait at least an hour, no matter your appointment time. The staff is rude and dont care at all about your sick kids. One of the PAs is incompetent and will say/​do whatever she wants. Your first appointment with Dr. Sharma will seem amazing. You will fall in love! But then, you will never see him again. Dont dare take the chance and question what someone prescribes to your child! He prescribed a medication to my daughter (5 months old) that isn’t approved for kids under 5. When I had the «nerve» to ask him about it, he said, «I can’t help you if you dont trust me. I have prescribed this to 5 other babies this week and no one else has had a problem with it.»

I brought my baby daughter here for her first month check-​up and we won’t be back. The wait time was horrendous especially with a new baby. We waited in the waiting room for about 45 minutes. The waiting room does not have a sick kids area which I did not like either. Once we got called in she was weighed and they asked me basic questions about her then we went to wait some more in the examining room. The wait time in the examining room was probably 30 minutes. The PA came in and asked more questions, examined my daughter, and was out to her next patient. The whole check-​up lasted less than 5 minutes. The PA was very nice and friendly but I was expecting the doctor. The PA told us if we wanted the doctor to tell the receptionist that we request him for our next appointment. The next appointment was a month and a half away, which I felt was too long. I called my previous pediatrician and made an appointment with her and she was available the next week! I called Dr. Sharma’s office to cancel the appointment and I was put on hold for 15 minutes. Thanks, but no thanks.

This place sucks as far as costumer service you wait an hour past your appointment time dr shama is a good dr but they need an office manager and more medical staff if my kid is sick I don’t need the reisepsionist
to tell me to go to the er find a new dr if you can this place is a joke this is the last time I wait a hour and half to get a shot

I’ve never experienced such unprofessionalism from a medical staff then with this office. I hate that I have to give them even 1 star. All the reviews before me are spot on — terrible phone service!
1) New to town. Told this was the best pediatrician in the area. Sadly, can’t review the doc cause we could only get Nurse Practitioner.
2) first time making an appointment over the phone was a joke. I called back 3 times and finally stayed on hold for a total of 53 minutes before I was dealt with.
3) setting up an appointment was also a waste of time. arrived early to appointment to fill out new patient forms and waited over an hour before taken to the back. didn’t leave until an hour after that.
4) Prescription was supposedly sent. Went to pickup — nothing sent. Just great there goes another hour of me wasting my time on hold. Was told they would call the pharmacy.
5) Called pharmacy next day — nothing!
6) repeat step #4
7) repeat step #5 but within an hour
8) repeat again and again for a week
9) still on MFKN HOLD AS I WRITE THIS OUT!
I know it’s not the pharmacy because one of my prescriptions made it there after my kids appointment and I got it already. When someone is repeatedly calling because of their prescription you would think they would at some point follow up with the pharmacy? Nope, don’t expect it. What’s the purpose in having a great doc if the front staff can’t get it together? This to me is a reflection of the doctor that I still haven’t seen yet. Looking for another in the area. I do not recommend this office and would not wish this frustration on anyone.
**other than above. Office is clean. No separation in front lobby for sick or well visits. So you’re screwed either way. Limited seating. Nurse practitioner was thorough. Med assistant thorough.

As an update to my previous review — it looks as though the previous receptionist Erica has been replaced. I’ve been in four times since the beginning of the year and have not seen her. I have been able to make appts easier then before, with less wait time on the phone. Also, the wait time has been improved, still can be a long wait at times. Just recently I went in as a walk in because my daughter had a fever for 4 days, and for the first time at ANY appt (in the almost 5 years we’ve been seeing him) we checked in and were seen, in-​n-​out in under 45 mins. It was so surprising! Now, if he could keep that up I would definitely give five stars in the future.

So Dr Sharma’s office doesn’t seem to be getting better, it seems to be getting worse. Making an appointment is an ordeal. The office staff can appear plain old rude at times. Most frustrating of all is the lack of follow-​up appointments for out-​sourced things like x-​rays and lab work. Dr. Sharma sent our daughter out to an x-​ray lab, and then his office never called to set a follow-​up appointment (as they said they would when x-​rays arrived in their office). Our family is currently shopping for a new family practice: too bad because the kids really dig Dr Sharma’s style.

The Good…
Dr. Sharma is an awesome, patient, and caring doctor. He treats patients with the respect and kindness they deserve. When diagnosing children he is sure to clearly explain the diagnosis to the parents in a way that easily understandable. He will take the time to answer any questions you may have without making you feel like it’s an inconvenience or that he doesn’t have time for you.
The Bad…
Trying to get an appointment with the doctor is frustrating. It begins with at least 5 – 15 minutes of being on hold. When you do get to make an appointment it is always one month out. It is impossible to actually see the DOCTOR at this office without waiting for weeks. Latest appt w/​Dr. is at 3pm. Getting a call back after getting X-​Rays or blood work? Doesn’t happen, it’s your responsibility to call them, leave a message, and hope they get back to you. Need a referral? Well, that won’t happen… after leaving SEVERAL messages I still haven’t received a call back from their office manager (or whoever does referrals). Ended up using PPO at a different Dr. office. Pathetic.
The UGLY…
The staff is an absolute joke. They have absolutely no sense of common courtesy. They are rude and abrupt and make you feel like you are wasting their time (HELLO? If it weren’t for me you’d be unemployed!!). On my most recent call, after holding for 9 minutes, the RUDEceptionist… uh I mean… receptionist asks me how she can help me. I tell her I would like to make an appt. for my child. She says something I couldn’t make out (call dropped for a split second).I say I’m sorry I didn’t hear you. She replies, «what… (2 second pause) does… (2 sec. pause) she… (2s.p.) need. (2s.p.) to. (2.s.p.) be (2s.p.) seen (2s.p.) for». WOW, that was uncalled for. After scheduling the appointment I said thank you — did she? NO, she just hung up — no «thank you», no «goodbye.» This is common procedure with their receptionist (s). They are more often than not RUDE as can be and rarely helpful.
If you go to Dr. Sharma’s office expecting nothing — you’ll be fine. But if you expect courteous and helpful staff — YOU WILL SURELY BE DISAPPOINTED. if not on the first visit, you most certainly will on a subsequent visit. Guaranteed.
RUDE Receptionist… geez! Still cannot believe how rude she was.
To Dr. Sharma: if you read this, give me a call. I’d love to tell you about my experience. I most certainly will be making a complaint with my insurance. And that survey your medical group mails out after our visits — OH YOU BET… I will complete it!!! And HONESTLY!

The best pediatrician my wife and I could find. Was at Brams and Maloney and hated the experience. Dr sharma has awesome bedside manner and is there to assist in medical advice and not demand. He has a great attitude and will work with parents and not against. Great Doc!