The UPS Store

Guess I should jump on the customer service wagon of complaints. Verbally they were professional. I left my box open because it was a return to amazon and I just thought they had to verify the contents before it was taped up. The clerk told me it was a $ 1.08 to tape the lid closed. I thought she was kidding but she wasn’t. What a waste. It’s like a restaurant charging for a straw or a napkin.

So rude!!! I called to track my order and I still don’t know my address my memory and told her to hold on and she said «oh you should know your address!» like are your serious I called again to talk to the manager and she just hung up ! Like rude! Never again!!! Look at all these bad reviews! Don’t waste your time here it’s not worthy!

People here are unprofessional and no one takes their job seriously. Especially if you want to have live scan done and it is time sensitive, please, go somewhere else. I currently live in Las Vegas and drove 3 hours to this this particular place to have my finger print done. I had my finger print done last April and was waiting to get my temporary license so that I can volunteer for Muscular Dystrophy Association Camp in June. Boy, was I upset when I found out that FBI rejected my finger print because Lena (person who did my finger print) misspelled NURSE as BURSETE!!! on my application. When I called the store to fix the problem, this girl who sounded like a teenage boy refused to let me speak to the owner or manager. I even left my phone number to have someone call me the next day and my request was totally ignored. When I drove another 3 hours to re-​do the fingerprint, I saw Lena in the store but she was hiding in the back somewhere occasionally coming out just blatantly avoiding the fact that I was there. No apologies!

1 star is 1 too many for this place. I can honestly say that this is the WORST parcel company I’ve ever been exposed to. Definitely the worst experience, and I’ve been through the ringer with USPS before. I can’t believe how rude and unprofessional the people are here. I was essentially called a liar and declined any type of real customer support. Hold on, let me jump on my soap box before I get started…
…
Let’s start from the beginning. I had a pair of very expensive audio equipment which I sold and needed to ship. So, I wrapped up the items in bubblewrap, packaged it in the original boxes, and stuffed the boxes. I walked into the UPS store and asked specifically if I could have these treated as extra fragile and that I was willing to pay additional charges. I was informed that all I had to do was write the word «fragile» on the top of each box and it would be treated so.
I then went on to purchase insurance to make sure I would be covered if there was any damage or if they were for some reason lost. I paid a premium for this and had no issues or complaints considering that I wanted to be certain I wouldn’t get screwed. about a 5 days later, I am contacted by the buyer who sends me pictures of boxes crushed, and items cracked. She then informs me that they don’t even work anymore!
I contact the UPS store at 12 127 Mall Blvd, Ste A Victorville, CA 92 392, and when I begin talking about what happened, I’m immediately reprimanded and called a liar before even getting through a quarter of my story. The manager or the wicked witch of the west abruptly stopped me, claiming that she was there when I came in to submit the items for shipment, and that her employee fully informed me of their insurance policy, and that they refuse to cover any damages. Let me be clear, if I was notified that their insurance didn’t cover damages, I WOULD NOT HAVE SHIPPED THEM!
I called corporate and they said they would look into my case if I had the buyer ship the broken products back to me at my own cost, and submitted this insane set of evidence and reports, most of which is almost impossible to gather. The laundry list goes on and on.
Furthermore, I was reassured that I could simply write «Fragile» and my expensive equipment would not be thrown around like a pile of garbage. Clearly, this was not the case, see some of the photos labeled «Treated like trash.» I would have been better off tying it to rope off the end of my bumper and dragging it across the country.
Finally, the manager there is potentially the worst person I’ve even spoken to. There are a few people on skid row who were a little more rude. I literally felt like she spit in my mouth while I attempted to explain the situation.
Ratings (1 – 5):
Quality of Service: 0
Trustworthiness: 0
Customer Service: –2
Would I recommend this place to someone? Yes, but only if I truly hate them.

I just recently purchased a mailbox here and am pleasantly surprised at the friendly attention that greets me each time I stop by. The staff are always quick to say Hello and offer their assistance. I’ve also shipped from this location several times over the past 5 years, and I found the staff to be most helpful when I had questions or requested quotes or shipping services. Good job!

I bring packages in a couple of times a week and the staff is usually very quick and helpful. I always go out of my way to go to this store because the store in Phelan is really bad.

Lisa here does not like her job!
I was treated rudely on the phone asking for an estimate even though I supplied the exact measurements and weight.
No thank you at the end of the call, she just hung up on me!

This is a good place to ship via UPS but, beware of fees. They charged me $ 1.08 for a 8 inch piece of tape to seal a package. Really? They have packing and shipping materials for most of your shipping needs.

Cant find my stuff 2 days ago I dropped off my computer to be sent back to the factory I called today since they gave me is wrong they told me my package was no where to be found so they would call be back 2 hours went by the told me the tracking number was right but they couldnt find my package WTF!