Diamond Spa

Things have changed as new, inexperienced technicians are there and my last two pedicures have been subpar (and the last one painful even). My suggestion is to wait 6 months until the newer technicians gain experience.
Communication was also problematic, resulting in my feet and legs being jerked around vice being asked to move them.
Two pedis in a row have been horrible, prompting this updated review.

My mom and I have been coming to this nail salon for 6 – 7 years. The owner, James, and his wife, Nicole, always welcome us with a smile and know our voices when we call to schedule an appointment. I don’t know many places that would do that. They really work with us to get appointments when they are super busy. We usually use three of the many nail technicians; Lilly, Gina, and Tina. Lilly and Gina make sure to actually hold conversations with us in English, which is much appreciated. They give wonderful leg and back massages using hot stones that make you melt in your seat. My pedicures last me for a good month and a half (no paint chipping).
The only thing that I get annoyed with is when we are given inexperienced technicians when we are paying top dollar. My advice is to ask for someone you like and trust.
I look forward to enjoying many more countless years coming here and often recommend it to friends and family.

I have been going to Diamond Spa for 8 years and have loved every visit there :) The customer service is excellent and I will never stop recommending Diamond Spa to others.

I tried Diamond Spa in Vienna for the first time exactly one week ago because I was waiting for my husband while he was in an appointment, needed my nails done, and saw the positive reviews on Unilocal and decided to give this place a try.
I will list the «pros and cons», but overall I am not satisfied because it has been only 7 days and my french gel manicure has chipped on three nails, and actually began chipping two days ago. It should be noted that I get a french gel manicure every two to three weeks, so I consider myself to be a pretty good judge of the quality of one.
PROS:
–Quaint, charming atmosphere: the salon itself is actually located in a house on Church street’s commercial area. The atmosphere was a refreshing change from the strip-​mall nail salons that are ever so prevalent.
–Ease of scheduling: I was able to call at 5pm on a Saturday evening and get an appointment for 6pm.
–Pampering: The nail technician massages your back and neck (incorporating the use of hot stones) while your nails are soaking– this is excellent!
–Attention to detail: My nail technician, Jina, took her time with the entire manicure; especially painting the white tips, to ensure all my nails were all even and had no flaws.
CONS:
–Lack of supplies: Apparently the salon only has one each of gel top coat and base coat, as my nail technician and another customer’s nail technician had to share them, and coordinate who was going to use what first, etc., and keep going to each others stations to retrieve the one they needed or swap. I found this to be absolutely ridiculous!
–Quality: Despite Jina’s attention to detail, which I appreciated, as I mentioned; my french gel manicure has chipped at the tips on three nails after ONE WEEK. When I go to my regular technician in Haymarket, my french gel manicures last two to three weeks without chipping. Please note that I have not changed my personal routine in any way that would contribute to my current gel manicure chipping.
–Price: I am adding this in the cons only because of the quality of the gel manicure itself: I paid $ 50 (NOT including tip) for a french gel manicure. If the quality and lasting power of the manicure was good, I would not have minded at all paying that price because the overall experience was good.
All in all, I really wish the manicure itself would have been better because I did enjoy my overall experience at Diamond Spa. The bottom line is, however, that when I go to get my nails done I expect to leave there with a manicure that lasts more than one week. Even a week and a half and I would not be complaining, but these nails started to chip after not even one week! I cannot justify returning to Diamond Spa for that reason. Perhaps my gel manicure fro Diamond Spa was a fluke and they usually last longer, but I will not be wasting any more of my money to find out! Hope this helps…

whenever in the area, I like to concoct what I like to call — A Cuticle Emergency — and haul the closest family member off to diamond spa for a pedicure. I am extremely particular about my cuticles, and they do a great job — no peeling, no bleeding, no rough spots. foot/​leg massages are great, and polish is immaculate. I even prefer the pedicure chair auto massage over others places’ :) prices are very reasonable, and service is excellent.

I hate to write a negative follow up to a previous positive review, however, I feel like I must do so in this case. I’ve been coming to Diamond for a few years now and have always experienced amazing service. So much so that I’ve recommended the spa to many other people. The past visits have been lackluster at best and today’s visit was flat our disappointing. Diamond is priced higher than its competitors but also distinguished themselves from the crowd by taking their time and proving exceptional service. Lately, however, the service level hasn’t been consistent, ie brief, inattentive, and overall sloppy. Today was the straw that broke the camel’s back: I called for reservation for 2 pedicures for my friend and I. I mentioned on the phone that it was my friend’s first time at the spa. When we got there the spa was hosting an event, which was fine, however, the pedicure was exceptionally rushed. I was done before my friend and wanted to wait while sitting next her. I was asked to walk over to the nail drying area in order to vacate my seat. Then my friend and I were rushed after about 5 minutes of drying our toes — literally, urged to leave. I’m confused, why would you take my reservation when you don’t have the time to actually provide the service? And why would you provide poor service to someone who has their first experience at the spa? All in all, I think I may still go back to Diamond, but it won’t be any time soon. And that is a shame.

By far the best nail salon in the Vienna area. Only «downside» is how long it takes, as others have mentioned. If you are getting a manicure and pedicure — definitely allow for 2 hours. However, this is only a reflection of how much attention they give you and how much time they spend on you.
The best part of the treatments are the hot stone massages you get with them. It makes waiting for your nails to dry so much more pleasant! My manicures and pedicures have never lasted longer. My manicure lasted almost an entire week — normally only lasts a couple of days!

What an awesome pedicure! I will never
go anywhere else! Thank you

I now have a new place for manicure and pedicure among other things. I randomly found this place and I have to say, their service was amazing. They were able to take my friend and I together as a walk in and right away we were taken care of. I enjoyed the manicure and pedicure very much. It was very relaxing and you get a nice shoulder massage while you wait for your nails to dry. You can’t beat that. My friend and I can’t stop raving about this place to others.

I have been a regular customer at this place along with my wife. I get the manicure and pedicure done and I have to say they an excellent job at it. It’s always better to make an appointment before hand coz they are generally busy but they are punctual at taking you in at your given time.
Men, if you reading this — go get your manicures and pedicures done here!

Best nail place in NOVA! The leg massage during the pedicures is to die for, and always lull me into a very relaxed state. The last time I got a shoulder massage while waiting for my manicure to dry.
Worth every penny! You won’t be disappointed.

This is probably the second worst eyebrow wax I’ve ever had. The whole reason I do it is because I like not having to worry about shaping, it’s quick, and is less painful than plucking. I struck out for two out of three.
First of all, I could smell the cigarette stench on the woman’s fingers. I don’t know why I didn’t just get up and leave because that is really disgusting. If they can’t even figure out how beyond inappropriate that is, I don’t trust them to be meticulous otherwise, especially with regard to sanitation. She proceeded to wax, and when I tried to explain how I liked it to look, she didn’t understand me (language barrier). The usually brief plucking of a few stray hairs afterward was excruciating, to the point that I was tearing up. And it took forever! The whole point of waxing is to minimize plucking — why even bother to wax if you’re plucking half the hairs? What a total waste of time and money (not cheap!)
Service was meh, not friendly, not rude. I expected a lot more based on the reviews here. I’ve gotten great service elsewhere for a lot less. Don’t let the location and size of this place fool you. Never again!

This spa is a little slice of heaven on the revitalized historic Church Street in Vienna. I’ve had manicures, pedicures, waxes, and facials at this establishment and like Oliver Twist, I can only say, «Please, sir, can I have some more?»
The hot stone manicure/​pedicure is a real treat, particularly as you wait for your nails to dry, as your nail technician gives you a relaxing shoulder massage. I have no complaints with the wax I received, which was meticulous, if a bit pricey — but if you are familiar with my reviews you know my search for the perfect wax is more quixotic in nature than anything else. The facials have literally left my face feeling like silk for days after (and I love that they use Dermalogica products — which I think are fantastic!).
If you are looking for the perfect way to pamper yourself and are kind of «meh» about Elizabeth Arden Red Door spas, this is a fantastic alternative.

The Diamond Spa is tucked quietly away on Historic Church st. in the heart of Vienna. It might be the best manicure/​pedicure I have ever gotten. The best part? The hot rock massage that is complimentary.
The only bad thing… it takes about 2 – 2.5 hours for the whole experience. So dont go unless you have nothing to do that day!
Which is how it should be!