Ethan Allen

I have never given a retail review until now. I have just completed an extensive renovation and utilized many high end furniture stores and this is by far the worst experience I have ever had. From the sales person, Ayla, to the storage manager and ill mannered receptionist this is my first purchase at Ethan Allen in 15 years and my very last. I ordered a sofa over 4 months ago. Have continually be misinformed of the delivery date and at this moment cannot get a response. I can only hope one of these folks will have the decency to respond to my request for accurate information. Their corporate office will also not answer the phone.

We had a terrific experience with Ethan Allen in Vienna. Our designer, Maria A., was so talented and genuinely committed to helping our vision come true. She came up with great ideas and presented us with wonderful options. We highly recommend Maria A – I have worked with private interior designers in the past and can honestly say that Maria was the best designer I’ve ever worked with. She is creative, collaborative and willing to go above and beyond to help customers. She took the time to understand our lifestyle and she visited our home several times to ensure that our selections would work well.

It looks 2 floors from outside but it’s just 1 floor store. They don’t have many things like the one in Virginia beach. Also marked down items seem to be more expensive than the ones in Virginia beach.
I went there right before the closing time. They were too busy taking care of other two couples to check us.
Their products are higher quality. Every time I go there, I dream about a big house with their furniture. Thicker solid wood. Nice details. Simple and elegant…

I ordered a dining set from them, but unfortunately the chairs and the table are totally different white. I call them explaining that the color is different but they were not helpful at all, saying the color can be slightly different on different wood!!!
I am not gonna order from them in the future. !

After extensive searching, my wife and decided to purchase a leather couch and matching loveseat from Ethan Allen. The decision was based on a variety of factors including quality of piece and customer service. Unfortunately, what we perceived as good customer service turned out to a combination of lies and a hard sell of a faulty product. In this case, I’m referencing the Guardsman «Gold in Home» — 5 year Protection Plan.
Once we decided on our purchase and were completing our paperwork, the saleswoman started putting the hard sell on us to purchase the protection plan. This only increased when we revealed we had kids. She assured us that this is what protection plans like this were made for and they would cover pretty much anything include stains, «punctures, cut, teas and rips from a single incident», burns and internal springs, etc. Well, as they say, if its too good to be true, it probably isn’t. So we paid our extra $ 250 to purchase the insurance.
Sure enough, our kids were wrestling on the furniture and managed to tear/​rip the leather. We pulled out our policy and filed a claim online. Within the hour, without seeing a picture or speaking with us, the claim was rejected. We were told it was normal wear and tear. We tried to appeal and were rejected again. Never once did we get to speak to a person or submit a picture. Turns out that Guardsman is notorious for this and has nearly 1000 complaints with the BBB. Sadly, because of the hard sell we had no time to research this.
I then contacted Ethan Allan’s District Operation Manager — Crystal O. Price — and described our issue via email. I simply asked for a refund of our $ 250.00. It was like deja vu. Without speaking with us or asking to see a picture, she rejected our request outright. To add insult to injury, she highlighted the wear and tear clause of the contract. I then responded re-​explaining that it was not wear and tear but rather a covered incident. This time she simply ignored me.
Well there you have it. Ethan Allen claims to be one of the higher quality furniture stores around. Just be prepared to be met with lies as they sell you a product that they obviously know doesn’t work. It seems customer service is there just long enough to get you to sign your check, and then you are on your own.
You could argue this is an issue with Guardsman and I don’t disagree. They are criminals. But Ethan Allen is pushing this with every sale and has an obligation to stand behind it or not sell it. When confronted with an issue they would rather sacrifice a customer over $ 250 without even a conversation.
Buyer beware. We learned our lesson the hard way. We hope this serves a warning to others.

I wish that I had gone on my gut instinct and took all of the other bad reviews seriously. I gave the benefit of the doubt and went into the Tyson’s store with my husband to purchase our first bedroom set together. We worked with Leah, who came out to our home to help us with other rooms initially. We told her that we needed living room furniture and wanted a set up that allowed us to watch movies together with our dog. Her answer was 4 individual club swivel chairs. That should have been my first red flag. My husband thought I was joking when I proposed that plan. I guess I would sit in one chair, my husband in another and our dog in a 3^rd?
We decided to just focus on the bedroom and met Leah in the store. We decided on a black wood bedroom set; bed, nightstand and dresser. Since the bed design was so new that they did not have it in the store, we chose it based on wooden samples she showed us. 12 weeks later we were told that the bed and dresser were in and would be delivered. The minute the delivery men dropped the items in, we knew we would be in for a fight with Ethan Allen since they were totally not what we had thought we had purchased. The dresser looked brown and the drawers did not go in all the way, flush with the dresser and there were parts of the dresser which did not have any stain. The bed was a totally different color and had what looked like worm holes all over it. We immediately called Ethan Allen and were told by Leah that this was what we purchased in the store and we looked at the model. She then said she would «send us the copies of what we had signed off on to refresh our memory.» We were completely taken aback since we remembered quite clearly that there was no model in the store since it was brand new. We asked to speak with a manager, to which she told us that there is no manager. She said that a rep would come out to the house to look at the merchandise to see what could be done. The rep who came out stated that the dresser was defective and attempted to put pads on the drawers to make them flush. He also stated that the finish that he was going to use to take care of the nicks to the dresser was brown, not black like we ordered. Once he painted the nicks, you could see where he touched it up. I pointed this out and he assured me that it would dry. One week later, it was the same and in fact looked worse. Also, the pads that he put on the drawers to make them flush fell off onto the floor.
I emailed Leah again at Ethan Allen and again she told me the same story of what I signed off on in the store. I gave her proof that this was not true including a Pinterest page that SHE created for us with the bed that we ordered (it was not the same as what we had received). I also asked her why we would order a bedroom set in 2 different colors and different textures; ordering a bed in a black weathered texture just does not match a black lacquer dresser). I then asked for a return and for Ethan Allen to pick up the defective merchandise. I also asked to cancel the pending order for the nightstand. She then stated to me that she would forward my concerns to her regional manager and he would determine what to do next. Two weeks later and no call. Once again I asked her what the status was and she stated, «Oh, he thought you wanted to pick something else out?» I reminded her that this was not what I asked for and again asked for a return and to speak with the regional manager. Another week later no call from the regional manager. She responded that he does not «do returns, only customer service.» Again I was confused since she told me he would be the one to determine if and how I could return the merchandise. She also told me that she did not have the power to do a return.
At this point I reached out to American Express, the card that I had used to purchase the set. I explained the situation along with the documentation to support our claim and they began a dispute. The next day, Leah called me 4 times and emailed me 4 times, asking for me to call her, to come pick out new merchandise, etc. I did not respond and she left another 8 emails and 3 phone calls. I then emailed her that I would not be responding to her any longer and that AMEX would handle the matter from here. She then said she would begin the process to return the items. My husband and I felt completely lied to, since she had stated that she «is not able to do a return.»
It has been 8 months later and I have recouped all of my money except delivery charge. Amex is currently disputing that on our behalf since we feel that we should not have to pay for merchandise that was defective. This is the first negative review that I put on Unilocal but felt compelled to help everyone else out there who is thinking of purchasing from Ethan Allen. Take advice I should have and do not waste your time or money there. Go with Room and Board in DC; they will stand by their products and give you first class customer service.

I ordered a dining room set and 5 pieces for the living room at the end of September. I have been asking for fabric samples for my selections every since — at least 6 times at this stage (now over a week into November). As I did following past problems, I tried to get help from the store manager. And, just as in the past, she told me she would look into it, agreed to call me back the next day and then faded away, never to be heard from again. It has now been six weeks and I have no fabric samples and no explanation or reassurance that I will ever be getting fabric samples. I am unable to begin selecting drapes and rugs. I experienced similar issues with this store and this manager in the past and should have learned my lesson — which is: ONCE THEY HAVE YOUR DOWN PAYMENT, YOU ARE OF NO VALUE.

I came to this Ethan Allen to look around only as I do my purchasing at the Ethan Allen in Sterling. They had a decent selection but the designers were less than helpful. It seemed like everyone who walked in and wanted something they first brought you to a computer to help you look at their selection on the Ethan Allen website. They tried pulling this on me and I said I had a computer at home to look at the Ethan Allen website; I came in to touch, see, and sit on actual pieces of furniture that I was interested in.
I wouldn’t cross this off your list but I have really experienced better Ethan Allens. Take the drive 15 minutes up the road and go to the Sterling store as the designers are very helpful, appreciative of your business, and won’t make you sit in front of a computer to pick out furniture.

I was torn whether or not to write this. I do like their furniture quality very much. However, I went in Dec 2011 to look at dining chairs and I ended up picking chairs and fabric and was given a price. Was told to come back in Jan when they have 10% off on all furniture so I was like great. So, I went there today and the chair was 10% off but the fabric I picked was now conveniently upgraded out of the «free» grade and now had to pay extra $ 40/​chair for the fabric. This was more than the 10% savings I got so I was a little pissed. I still bought the chairs but just wanted to let everyone know — I don’t want to say bait and switch but sure feels like it.

Ethan Allen spends a ton of money on great TV and magazine advertisements. They offer lovely furniture for sale at reasonable prices. So, what’s the problem? The store closes too early during the week. Traffic on Rt 7 West is bumper to bumper every night with at least some measure of working people passing by, needing to buy furniture. I am one of them. Stay open later during the week, Ethan Allen, and advertise your later hours on Rt 7. You might actually sell some of that beautiful furniture to me. But I can’t buy it when your doors are closed.

This is a good place to consider when in the market for some made-​to-​order upscale furniture.
They have a huge selection of stuff that can be customized with an endless options of fabric! Talk about making it difficult for shoppers to decide :)
Staff here is very friendly and patient too — which makes the shopping experience even better.
They are generally good in the 6 – 8 week delivery promise.

Be prepared that your furniture might take 2 – 3 months to be delivered to your house. I ordered a coffee table months ago and they pushed back delivery another 2 weeks. I think they go mining for the steel when I place an order, can’t believe it takes this long!

Mid-​range priced furniture in traditional styles, but often in natural or painted finishes that lend a more contemporary look. Although they are less formal than the dark mahogany furnishings typical of older Virginia homes, these pieces compliment heirlooms or inherited accent lamps. To avoid disappointment always ask about delivery charges before making any furniture purchase. Personal decorating/​design services are available separately.