Jaguar Tysons Corner

First-​time jaguar owner, and I’m extremely happy with the new XF AWD I just purchased from Rosenthal. It runs great! The support and service I received from Jerome during the sales process was excellent! I highly recommend him to anyone thinking of buying a Jag!

Much improved sales process and team. Very impressed. I had several older cars, and the treatment before and after sales was not as good five to ten years ago. Significantly improved.
Service is very responsive, the sales staff is not too pushy, and their products have improved dramatically.

Let me tell you an amazing story.
About 5 years ago my dad wanted to buy a Jaguar. For whatever reason, he got it in his head to buy it from these people. I drove down to this dealership – FROM BALTIMORE– to look at a Jaguar X or something. Keep in mind I am very familiar with N. VA, especially Tysons, Fairfax, and Vienna. However, I could not find this dealership to save my life.
When I called, the receptionist HUNG UP on me after calling me «stupid». Listen assclown, I’m coming down to possibly but some expensive POS from you, you can at least tell me what hotel is across the street. I eventually found it, and drove into the lot. The salesmen were all outside laughing at my car. Now, I drove down in my 03 Honda Element. I didn’t take my mom’s car or my dad’s car, since both got terrible gas mileage. When I got out, the guy asked me why my Element didn’t come with navi. I told him to walk 5 feet across the lot to their Honda side, and to become familiar with the brand.
So we get inside, and the guy looks at my mother and goes «Are you sure you guys can afford a Jaguar?»
WOAH WOAH WOAH. EXCUSE ME M)!*(*@%@&@$?! I don’t care if I rolled up in a jalopy, if I want to buy a Jag, I probably have some kind of money laying around for such things. Then he said something about «Stupid women couldn’t find this place… You probably won’t get a dime for that Element in trade… You should drop it into a river.»
At that point I had enough. I just sat in Baltimore/​DC traffic for 2 hours on a Friday afternoon, I couldn’t find this place, no one could help me find it, and then the assclown has the AUDACITY to say those things. I’m not sure if you know this, world, but Honda builds AMAZING cars. I’ve had that Honda Element for nearly 10 years, and it still runs and needs minimal work done to it.
So my mom, God bless her, stood her ground and started screaming at the guy, while my sister and I laughed in the back. She promptly turned, grabbed the keys from me, and stormed out with my sister and I running behind her laughing. The guy came running out apologizing, asking what he had done wrong, and didn’t understand why we were mad. About 10 minutes later my dad calls, yelling at us about what had happened (the guy actually called my dad, and said we were «mean» to him).
So, we all took turns explaining to him what really happened.
We got a phone call a half hour later from dad apologizing, and then he went into great detail on how he told the guy off. Mom then drove us to Tysons Galleria, where I bought a new Betsey Johnson bag to make myself feel better.
Oh, and my dad wound up buying an MDX from a guy near us, who treated us like royalty. At least compared to these idiots.

Excellent customer service. Very competent service center
So far I’ve been very satisfied with their service department. They have completed their work on time and the quality of the work has been solid. They have won my trust.
On the down side some of their non technical and non customer facing staff don’t seem to be as well trained. Once they ended up scratching my rims. The repair job was totally blotched by them. I got it fixed at Ultimate Wheels Online… still cost be $ 600 to fix. In terms of non mechanical work they have done on my car so far, they did a good job with painting scruffs on my bumper and great job on my leather.
All their mechanical work has been great.
Cost wise, it’s no more than my Acura or Subaru dealer. The wait times here are much shorter.
It’s good to drive a jag, and it’s good to have a good dealer you can deal with.

This is the most crooked, deceitful, unhelpful, ignorant, obnoxious, pretentious, and classless car dealership I’ve ever had the displeasure of stepping in.
I’ve owned Jags for 10 years and absolutely love em. I bought my last one in Maryland but didn’t want to drive up there to pick up replacement parts. (It is a Jag after all.) And there is some work I don’t like to do myself, like wheel bearings, which is dirty and time consuming. And this being a Jag, they need replacing more frequently than I would care. The last time I took it in, they did an additional six thousand dollars worth of unauthorized work, then argued with me about if I had authorized it or not. First they claimed they had a recording of the conversation in which we authorized the work and after making us wait several hours with a desk receptionist who started crying because we wouldn’t pay for their illegal work, we finally spoke to a manager who continued to lie to us, saying the work was necessary (they dropped the «you authorized it» bulls**t) and that I lacked the experience to know what was necessary on the car.
They finally dropped all the charges except what we had initially asked for. I went to get the car, and it had a bloody misfire! They didn’t even do the illegal work properly!
Never ever take your car to these people.
I don’t even want to get started on trying to buy an XF from these clowns.