The Orvis brand is awesome, and this is a good store. Orvis is not cheap, but it is high quality. I’ve purchased several pieces of clothing for my husband here and they’ve all held up well over time — both the more rugged outdoor styles and the more polished ‘indoor’ styles. They also offer a lot of classes and salespeople seem to be well informed. This location is a little weird. The parking lot is hell to get in and out of, and the rest of the shops aren’t really in the same price point/“lifestyle” type. The Clarendon location is bigger and in a nicer area, but this location gets the job done.
PY R.
Évaluation du lieu : 1 Princeton, NJ
As noted by others, ‘customer service’ is extremely poor, slow in grasping an issue, and rude. just not competent. Also unreliable in honoring on-line coupons. There are buch better quality/price ratios available from other retailers.
Mark S.
Évaluation du lieu : 1 South Jordan, UT
I have been a loyal Orvis customer for a while. But I will never, ever shop there again. I average nearly $ 4000/yr in purchases, but they’ve lost my business due to horrid customer service. Nordstrom earns your loyalty through great products and great service. As do so many other retailers. Orvis demands loyalty through their ridiculous returns policy. NEVER use Paypal to shop on their website. If you do and need to return something, expect a multi-week process, or an offer to give you a gift card. And once you have a gift card, you are stuck with it. Save yourself the insults and take your business elsewhere.
Diego R.
Évaluation du lieu : 4 Rockville, MD
Great service and great product. Best customer service and 100% satisfaction guarantee. These guys always help me with my fly fishing gear and tips on local hot spots. If they don’t have something in stock just ask these guys to call it in and have it shipped to you. Free parking.
Matt P.
Évaluation du lieu : 4 Alexandria, VA
I have to say as someone who is relatively new to fly fishing I was a little nervous going there. I had read negative reviews at various places and didn’t know what to expect from this store. I took their free beginning 101 fly fishing class and it was great. Everyone at the store was very friendly and helpful to a novice like me. I was especially impressed with one of the managers George. He was very patient and and personable. The store is a little pricey but will be one that I frequent to purchase and pick the brains of those who know more about fly fishing than I do.
Jim L.
Évaluation du lieu : 4 Pleasant Hill, CA
I had to travel 2,000 plus miles to find the flies I should have found at my local Orvis store. This store seemed to be embracing the need for fashion/dog end of the business while still embracing the sporting side of the Orvis tradition. They have a decent fly fishing section. I bought them out of the flies I couldn’t get locally, we’ll see how long it takes them to resupply their flies. I doubt it will the the 12 plus months the San Francisco store is working on…
Jennifer L.
Évaluation du lieu : 1 Coronado, CA
My cousins and I went to this store at 11:30 today. I am hard pressed to remember a time when I have received worse service in a store. The three of us were never acknowledged even though one of us was even wearing an Orvis shirt-so we had purchased Orvis products before! Then, when one of us wanted to make a purchase and there were three men behind the register chatting with each other we weren’t even asked if we had found what we wanted and weren’t thanked afterwards for coming in. These three men had been behind the register counter chatting with each other the entire time we were in the store. Perhaps they only work there to get a discount, they certainly don’t work there because they want to serve customers.
Neal E.
Évaluation du lieu : 5 Haymarket, VA
A great place for both men’s and women’s outdoor clothing and accessories. Although I’ve bought very little clothing from this location, what draws me here is the fly fishing department. I own three Orvis fly rods, as well as a variety of their fly fishing gear. I love to come in and ooh and ahh over the fly rods, fly reels, and other fly fishing gear. I almost always walk out having purchased a quantity of dry flies, fly flotant, fly desiccant, leaders, and some new gadget for knot tying. Orvis also offers fly fishing lessons and guided fly fishing excursions — ask about it when you stop in!