Physiotherapy Associates

I have never posted a negative Unilocal review. However, after spending more than an hour on the phone with these folks, there’s nothing much I can do than to share my experiences with the Better Business Bureau and the community on Unilocal.I’m hoping this will shed some light into how these folks do business and also reinforce the comments others have made about their front desk.
I was referred by my orthopedist to get some physical therapy and decided to check Physiotherapy Associates because they were close to work + had a lot of availabilities. Boy was that a bad decision.
Despite being an in-​network provider, I was charged with over $ 500 for a 30 minute PT session (which included very minor things like printing out a piece of paper with some exercises to do at home). My insurance treats specialist treatments at a $ 60 copay and instead of charging through that route, they billed the insurance company so that I have to pay through my deductible. Because I haven’t met my deductible yet, I was billed $ 191 out-​of-​pocket for the 30 minute service. None of this was communicated to me until I received a bill from them to pay the balance. If I had known that they would charge $ 500 for their 30 minute service and that I would have to pay ~$ 200 out of pocket, I would’ve found another solution.
After spending an hour on the phone talking to their front desk and their business manager, I was told that the clinic director would give me a call. It’s been a week and I still haven’t heard back from these guys.
One more thing to add — I went to another PT facility and I pay $ 0 for their services (they charge $ 200 to my insurance provider instead of $ 500 from Physiotherapy Associates). And it’s amazing because their facility is cleaner, their front desk is nicer, and my treatment is so much better (they do stim therapy, along with manual adjustments, and massages on every visit).
At Physiotherapy Associates, it’s just one large room with 5 – 6 exam tables. In fact, while I was getting treated, my PT was treating another client at the same time… It’s a mess in there. Look elsewhere.

Vlasta is really great. Kind and thorough and really takes the time to figure out the best plan for you. I originally started in the Reston location, but after almost zero progress, I decided to move to this location. Best decision, because she is so much better! My foot is nearly back to normal after surgery and I would recommend her.
The front desk staff is not as friendly as I’d prefer, especially if you have insurance issues. They don’t always call you back or seem to be very helpful at times. Be persistent.

If only there was an option to give a no star rating. By far, the most rude and unprofessional front desk personnel I have ever encountered. They are much more concerned with their own agendas than their patients. It doesn’t matter whether physical therapists are good if the face of your practice is repulsive. My physical therapist seemed competent and kind, but I canceled all of my appointments to avoid dealing with the front desk. How ridiculous and what a shame. Customer service makes 100% of the difference in any service industry. If you don’t like people you should find a job where you never interact with people.

Nate is a wonderful PT! I highly recommend him. He is very knowledgeable, Kind, helpful and caring. Tiffany at the front and Matt in the back are great also! Very kind and always with a great smile! I love this place! I am still a work in progress though and need a few more weeks of PT. Thank you so much everyone! :)

Vlasta is really great. I started PT about 6 weeks ago at another place and did not have a good experience. I have an issue with my knee and the Physical Therapist was not good — didn’t take the time to figure out the cause and just started me on exercises that were making things worse. When I was feeling pain, she was telling me to push through only further exacerbating the problem.
After 2 weeks, I changed to work with Vlasta in Vienna at the recommendation of a friend. Not only has Vlasta really taken the time to get to the source of my issue (which thankfully does not require surgery!), but in the short time I have been going to her, I have already felt a huge difference. She is really pleasant to work with and the whole team at Phsyiotherapy Associates in Vienna are really nice. It’s not chaotic in there and I actually enjoy going.
I would HIGHLY recommend Vlasta!

I was diagnosed with bulging spinal discs a few months ago and was referred to physical therapy. I was a bit wary at first but Nate and Ian worked with me over about 6 weeks and I feel better now than I did even before the injury. Very attentive, very professional and very knowledgeable. I cannot recommend these people enough!