The Big Screen Store

I’ve worked with OTHER STORES (Best Buy and Sony, and shopped at other places) in the past to buy TV’s. Stores generally don’t know their products anymore and the amount of ‘service’ is minimal. I’ve also bought sound systems from Crutchfield when I got frustrated with other experiences. Crutchfield isn’t local so how do you listen to the system or view the TV before buying?
So this time, I went to the BIG SCREEN STORE.
I had an AMAZING and completely different experience with the Big Screen Store Tysons Corner. I walked into the showroom and MASON walked me through all of the different options. I’d done my homework, I knew I wanted a Samsung (they only have Samsung TV’s) and he was able to really show me the difference between the various models that Samsung buys.
I am the TV decider in our household. I’m the wife, you know? A female. In the past, at95% of the OTHER PLACES (not the Big Screen Store) I’ve been told by TV Sales people, «Don’t you want to wait to show this to your husband?» Seriously? Mason NEVER said anything like that to me. He treated me like a person, not a ‘female who needs her husband to buy a TV.” In the end I did bring my husband into the showroom about 2 days later only because it’s a big decision, a big price tag, and even though I’d already made up my mind… it was nice to involve my husband and give him «veto rights.» Mason did me a ‘solid’ and walked my husband through the various models too. Even better, my husband was able to see the differences in the different models very very easily because they have so many TV’s on display in a way that makes it easy to compare them.
We decided to get financing and the financing option was super easy and straight forward. Mason told us how the Big Screen store can’t change the overall price of the TV (that’s set by Samsung) so instead they increase your warranty and offer free delivery.
Next, they delivered the TV. I’ve had TV delivers, heck, I’ve put TV’s in my SUV and drove it home myself. That was not my experience here. This was really the WHITE GLOVE experience. They installed the TV, put the box in the garage (that’s what we asked for, they would have taken it), and then went to town on setting up all the cords — ALL of them. They set up the Cable (including reprogramming my remote), they set up the Bluray, they even set up the sound system which for the life of me was always the most challenging thing to hook up. Seriously, it took 4 people 2 hours on some occasions to hook this thing up. They did it in SECONDS.
Then we did have problems after the TV was delivered. The TV kept showing a black signal (picture shorted out) when we were watching cable. So I called Mason and he diagnosed the problem in seconds. He said: sounds like you need a faster HD cord. He was right! He told me to get a gold cable, we did (a lot less expensive than the UHD cords), and it fixed the problem.
Great experience, and I’d go back in a heartbeat.

Mason went above and beyond to help my boyfriend and I find the perfect TV! He sat down with us in the store and answered all of our questions! He showed us multiple screens and explained the differences between all the TVs in detail. He was not just after a sale and did not try to sell us on the most expensive TV. He was very informative and I highly recommend buying your next TV at this location from Mason!!!

Great experience. Very knowledgeable and not pushy. Free delivery and double the warranty of other retailers. Can’t beat it.

The Big Screen Store was able to match the lowest price of any major retailer but more than that, they offered tons of help and question answering. Even days after the sale they’re easy to reach to answer questions about «How do I do this? How do I do that?» And that service is worth more than you think. Highly recommended!

I went to look for Samsung and of course this place only have the best Samsung and the staff are very friend and knowledgable and understand though I am young I deserve the same treatment even if I can’t afford. they have great deal we still hasn’t decide which to buy but definite will get one once I hit that bonus check!

Brian and Mason at this location have been awesome. I bought a Samsung Ultra HD 4K from them and then went back a few months later and bought recliners. They have both been very helpful. Mason actually came to my house (truth be told I live a mile from the store) to drop off a cable when my soundbar wasn’t connecting via bluetooth and then fixed the bluetooth as well. These guys make an effective team. They are very low pressure. I am going back to buy a second tv soon. My third major purchase from them.

I recently purchased a TV from here and had a very pleasant experience. At first, I didn’t know where to purchase a TV because of all the options. I also just bought a home and a lot of furniture and didn’t want to use my credit card. Thankfully, The Big Screen store offers a one year no interest financing. But that was only one of the reasons why I decided to buy from here. I first called because I had some questions. Someone named Mason answered the phone and answered all of my questions. He was very insightful and very nice. I actually had to call a couple of times because I kept coming up with more questions. I spoke to Mason each time and he was very helpful. When I decided to go into the store I was greeted by him. Again, I had more questions and he really knew his stuff. I decided on a 60 inch Samsung for $ 1,700. I was actually interested in one that was about $ 2,100. After asking me a few questions, he suggested the cheaper model. It was on sale and had everything I wanted. He didn’t try to up sell HDMI cables, wall mounts, or anything else which I liked. Also, they offer 1 free warranty on top of the manufacturers warranty. He mentioned if I wanted to purchase any additional warranty. Again, he wasn’t up selling it like every other place where they ask you like three times if you’re sure and that they highly recommend it. I decided to go with an additional one year for $ 50. The whole buying experience at this place was really great. I was waiting to write this review until the TV was delivered which is free by the way but done through a third party. I now have my TV and it’s fantastic. I highly recommend this place to anyone looking for a new TV.

Excellent customer service from the time we entered the store to the time we needed help with a set up issue. Very pleased.

The salesperson was very friendly and helpful. He guided me to certain models without being too pushy (though maybe a little). It’s definitely a salesperson-​driven store unlike Best Buy so be ready to be «greeted» when you walk in.
My problem was the prices. I wanted a 50″ TV and he showed me a couple in the $ 1000 – 1200 range. Problem is that an equivalent TV is available on Amazon for $ 550 – 600. It is a simple matter to get the model number and Google it to see.
They had some great Bose sound bars in the $ 1000 – 1500 range. However there is a wide variety of sound bars available at Amazon and Costco in the $ 150 – 250 range. Hard to believe theirs are 10x better than what you can get elsewhere.
They had some very nice looking top of the line, curved 4k TV’s at prices that I would never consider paying ($ 3−5k).
They also had some nice furniture but that too seemed crazy expensive.
Overall maybe a good store for someone who is impatient and price insensitive and unconcerned with paying between 2x and 10x as much as you would elsewhere (including probably a hefty sales commission) but if you’re budget conscious I’d definitely go somewhere else.

When I enter a store with the intent of looking at electronics or appliances, you better bet that I’ve done my research and found the best price before even getting in my car and driving over. I recently visited The Big Screen Store after carefully researching the TV I wanted to buy, expecting to browse and potentially purchase a new TV.
I brought my girlfriend with me, hoping to get her opinion on the resolution and appearance of the TV I was strongly considering. Upon entering, we were greeted by an overzealous salesman who did not want to listen to our wishes. We were considering a model that had just dropped in price due to a newer model coming out, so of course the salesman kept pushing a newly released TV with a $ 4,000 price tag. In spite of letting him know that it was out of our budget and we didn’t really care about all of the bells and whistles that this TV included, he just wouldn’t drop the sales pitch.
I walked in 100% ready to spend my hard earned money on a TV that they had in stock (less expensive than competitors too) and I walked away out of sheer annoyance with the pressure that was put on us. He would not let us get a word in edgewise, and we were ready to walk out within 5 minutes.
And after we left, my girlfriend mirrored my thoughts exactly; this is NOT the place I would choose to purchase a TV from. Not a good experience. I wound up buying the same TV for slightly more elsewhere, and I was treated with respect.

My wife and I CANNOT RECOMMEND the Vienna Big Screen Store. In 2012, I purchased a large Sony flat screen with a Bose sound system from a gentleman there named Bryan/​Brian. He may have been the store manager. I did not watch the entire installation in my home. However, just days ago my licensed contractor, who is currently doing renovations to our townhouse, found the INSTALLATION CREW had taken a REGULAR EXTENSION CORD and CUT AND SPLICED IT WITH TAPE to run it behind the dry wall; thus, hiding the wires and completing the installation of my TV. Everything worked fine, so I did not think anything went wrong during the installation. However my contractor told me that the installation is a VIOLATION OF BUILDING SAFETY CODES. In other words, these people exposed my wife and I to an unsafe situation TO SAVE A FEW BUCKS on a purchase worth thousands of dollars. BTW, it cost me over $ 300.00 to have the TV wired properly. Again, we CANNOT RECOMMEND this store.

I called up the store to get some information and Mason was very helpful before he even knew if I were going to purchase from that store. I went in a few hours later and he explained the product to me and took his time with the features. I love online purchasing but you can’t get the same customer service online like you can going into a store. He didn’t try to to sell me a more expensive product which can be the case at some stores. I highly recommend this store if you are in the market for a new TV or home theatre. The product was delivered on time and they set everything up as he described.

Big screen store is great. Charlie was extremely helpful. Prices are the same as anywhere else but the service was way better! Plus they give you an extra year warranty and delivery for free! Best sales experience I had in awhile.

Popped by this location to inquire about home theater sound systems and not TVs. We wanted to hear Definitive speakers and almost everything they had was Bose (which seems to be typical everywhere we go). Even though we couldn’t hear (and didn’t buy) anything, Kris was really great in trying to help us as much as he could. The store itself is definitely not fancy or even that nice looking, but awesome customer service gets major props from me.

Yeah, overall pretty good experience. Bryan and Kris are knowledgeable and helpful. I was in the market for a 65″ tv… but unsure whether to go with LED or Plasma. The guys helped me to select the Panasonic Plasma vs. Samsung LED (which was my initial thought anyway). Most impressive was how good they are at pointing out the pros /​cons to both.
Be sure to fully read the disclaimer about best price matching, etc. Its not a big gripe but not sure I agree with how they document the final price of the tv on the receipt — especially when the manufacurer has a promo (like free dvd and 3d glasses). I certainly understand their policy and know they are competing in a very very competitive marketplace — especially with online vendors.
bottom line… know that when you go here, you will get a good deal and great customer service. But it helps — as with most things — to do a lot of research beforehand.

I walked in with my heart set on the Samsung 8000 series 60″ Led Edge Lit television and walked out with a Panasonic 55″ VT30 Plasma. The salesman, Mark, is an expert in televisions and everything he said made sense about the plasma being an overall better quality picture and processor speed, features, and build quality. Well, I just happened to see and buy these awesome component racks in solid gloss black with black tempered glass about five feet high and 28″ depth with four shelves and excellent build quality for a very reasonable price in their store. Now, overall, the service was very convenient with one day delivery turnaround at no cost. My tip to you is to know your pricing well so you can get them to make the best deal, and also scrutinize any product on delivery to make sure there are no damages. However, they took care of me when minor damage was found on the rack and exchanged it the next day. If you haven’t done your homework, don’t expect to get the best price. The only downside I saw was that I expected a call back from the salesman for a little technical help on installation, but he never called back after the sale was completed, even just to find out how it went. However, all in all, the quality of the products, pricing, knowledge gain, and convenience made it worth while. Based on my tip, I would refer a friend and purchase from them again.