Michaels

It’s your typical Michael’s and I love it. I’ve had great experiences with the customer service — very helpful and knowledgeable. The store is always very clean and well-​organized. They’re constantly giving out coupons or you can find them online or in the newspaper. Yes, it’s a little over-​priced, but all retail chains are. They always have what I’m looking for when it comes to my crafting needs.

I went to this store because of a coupon clipping. 40% off any one item in the store. I needed some acrylic paints and brushes. Got to the register only to be told: «You can’t use the coupon for these items». Okay so I tried another coupon that had 45% off paints, brushes, art supplies. Casher said: I’m sorry you cannot use the coupon for these items either”. I just left the items with her and traveled over to Hobby Lobby. They had a coupon for 40% off and I purchased my supplies without any hassle. I will not patronize Michaels ever again.

Nothing irritates me more than when you go to check out at a store and all the registers are closed except 1 with 20 people standing in line. It appears this place doesn’t have enough staff as they seem more concerned with everything else in the store than they are with helping customers

I usually love arts and crafts stores, but I’m certain this one takes the cake for awful service, and I thought I had it bad in New York. I went there to pick up some yarn earlier this summer, and it turns out they didn’t carry it (which was odd, Vanna’s Choice Yarn is a fairly common kind of yarn).
I looked around to find someone to ask about the yarn, I found two employees sitting around on the floor, carrying on some useless conversation with merchandise strewn all over the ground, making no effort to put the products on the shelves where they belong. I asked each of them for help, and both gave me death stares and otherwise ignored me. Well, sorry for interrupting your oh-​so-​important conversation. When I finally found an employee that was (begrudgingly) willing to help me find a measly skein of yarn, I got nothing but attitude and the whole «I don’t want to help you, go away» airs.
Those were the three only people in the store, and boy, did they put me off shopping for art supplies all day.
As far as the prices go, they seem kind of jacked up and ridiculously expensive. If you’re in the Melbourne area, just save your time and go to the Michaels on US 192.