Haggerty Auto Group, Service

The Service managers and Service writers at this Buick/​GMS dealer excede my expectations. If you go there for service, go see Steve, Tom or Danny. I have had the greatest experience with these gentlemen. The whole staff there is courteous, efficient, knowlegeable and friendly. I have been going here as long as I owned my car. This last visit, was one i could have done without, only because of the costly repair that i chose to endure. I needed to have a rebuild transmission installed. They aided me in talking through the options, and i chose to hang on to the car a couple more years, hence my decision of going with the trans. Everyone knows the saying, don’t go to the dealer, they charge so much more than an outside company. i would rather pay the extra money and know that i am going to get the perfect service. I only trust the dealer. They know their cars. I really never had a bad experience. I will never go anywhere else. In fact, the service dept. here is so good, it actually makes you want to buy your next new car from here, just because you know you are going to experience great service. Of course, this is obviously my own opinion, however these reviews are here for a reason. Our whole family owns Buick cars. That has to say something.
EXTRAS:
They have a very comfortable temperate waiting room.
In the event you need to leave your car, they will take you and pick you up to and from your desired destination, if need be.
depending on availability and your repair cost. They also have loaners. Sometimes limited.
In conclusion, i would recommend this dealer to anyone that really wants a place they can trust, and want to have that feeling that their car is in good hands.

Went there recently for an oil change and tire rotation. Though I didn’t wait, I felt the service was a bit slow. I dropped vehicle off at 8:30am and work wasn’t complete til around 3:30pm.

I had my Envoy recently in their body shop after an accident. Joe made me feel like I was part of their family, going out of his way to make my experience a great one. I have never had a shop tell me that they were going to do something, then do it, and on time as well! My Envoy looks and drives great! Thanks guys!

This review is of their service department only.
We were in from out of town and suddenly the car was leaking water into the cabin and the brake error codes were showing on the dash. Frantic, I started calling dealerships in the area to try and get in as soon as possible. The first two dealerships basically told me it would be 3 days before they could see the car but Steve at Haggerty told me to come right in.
He quickly got my car inspected, including a full inspection of the brake system. In addition, Haggerty found my issue with the water leak and fixed that in under an hour. All told I was in and out of there in 1 morning, which allowed us to make it home!
I can’t thank Steve at Haggerty service enough — in this day and age it’s rare to encounter such good customer service. Thank you Haggerty!

Where to start? Car wasn’t ready when promised… then when I got it back I found out they scratched the hell out of the side of my new car. Service manager said they’d fix it and to return it «when it was good for me to do so», but when it came time to DO SO, they said I «had waited too long». Thank God the P.O.S. flooded (parked outside in a regular amount of rain) and my insurance paid it off! The dealer, thought wanted $ 400.00 just to tell me that. Nice try! NEVER BUY FROM HERE OR A PONTIAC. 2^nd bad experience with a Pontiac. no wonder they are eliminating the brand! Good riddance!

I took my car here to get fixed after a car accident. Someone had suggested this place because they had randomly heard that they had a great service. Indeed!, I was so pleased not only with the repairs they performed on my car, but there customer service is OUTSTANDING. They have very friendly staff and they KNOW what they are doing there when it comes to cars. They are also very honest in their prices, unlike other body shops. I even ended up getting in another car accident a few months later, and they again made my car look like it was the day I bought it. I highly recommend Haggerty Pontiac for anyone that needs service or repairs on their car. I am definitely even going here in the near future when I purchase my next car. A++++++ service.