Abnb Federal Credit Union

Average customer service wait time is 17 – 25 minutes by phone and over 48 hours if you try to seek help via email. If you incorrectly enter your password online too many times they freeze your account and prevent you from accessing your money until you contact them to verify your identity. If they lock you out of your account on a Saturday then you’ll have to wait two solid days before it can be unlocked
They also claim to be a credit union yet charge just as much if not MORE fees than most banks do all without the convenience of branches nationwide or quality customer service. Do yourself a favor and bank with ANY other credit union or bank bedsides ABNB

I’ve dealt mainly with the Kempsriver branch, but as they don’t have a page and I think this is the page for the main office, I’ll leave my review here. This place has been a nightmare ever since I set up my account. Here are some examples of why:
1. No two employees seem to have the same information, and even when you deal with the same teller, they might tell you one thing one day, then you go in a week later and the very same teller will contradict what they told you before. This tells me the staff is in serious need of training. For example, my husband is a UK citizen and still has a bank account overseas. We went in for him to do a cash advance from the overseas account to deposit into our ABNB account. The teller took care of it. No problems, right? No. A few days later, we went in, spoke to the same teller, who gave us a blank stare and said «Uh, no. We don’t do that here.» She clearly just didn’t WANT to because once we made it clear we were not leaving, she heaved a sigh and started typing. That brings me to item #2…
2. She wrote out a deposit slip and copied down our account number wrong. And then she ARGUED with me when I said our number ended in an 8, not a 0. I had to seriously take the slip away from her because she was determined to try to deposit this large sum of money into someone else’s account.
3. My card kept declining when I tried to make an online purchase. It turns out this was because the merchant was based in the UK and ABNB «does not allow our customers to do business with Great Britain.» I was told that by 3 different employees. When I said this was a problem, as my husband is a citizen, and therefore we’d be spending significant periods of time there and I can’t really have a bank that won’t let me use my own money, the woman I had on the line at the time said «well, if you go over there, I mean you can TRY, but it might not work.»
4. I had a fraudulent charge on my account and I got passed around, eventually got reimbursed, but then they took the reimbursed funds back out of my account without so much as a phone call — never mind that I was required to give my phone number in a number of places — because they supposedly never got the form I sent in. I had to go back to the branch and wait while they faxed the form to make sure they finally got it. No one could explain to me why I wasn’t called.
5. The last straw and why I am finally giving up and taking my business elsewhere: I have an Etsy store and I just got a bunch of notices from Etsy that they’ve been attempting to deposit my earnings, but my bank — ABNB — is not allowing them to. I double-​checked that I entered the details correctly, and I had, but apparently the numbers printed on the checks I ordered FROM ABNB are not the right numbers and they do some crazy formatting thing, and even after they updated it, Etsy still couldn’t deposit my money.
That’s it, ABNB. I’m done.