Haynes Furniture

I don’t usually post reviews… But our experience with Haynes must be shared. Our sales consultant… Sally was fantastic. She was knowledgable, helpful and kept an open line of communication from beginning to end and beyond. Along with her, the customer service department was exceptional. We had an issue with the recliner, and without any hesitation, they scheduled a replacement for the next day! Even the delivery drivers were pleasant! We will absolutely be back and work with Sally… She is now like our personal sales consultant!

I’m in love with our new Leo Collection from Haynes Furniture! Thank you AJ Muhammad for helping us find the perfect pieces to complete the look. Your expertise and patience is very rare to find these days. You went above and beyond to help us furnish our home. We look forward to coming back and working with you.

Just received our new couch set and rug from Haynes and could not be more satisfied with our purchase. We spent a lot of time and money to get exactly what we wanted, so our expectation was set very high. Our salesman, AJ was not pushy and although we changed our mind many, many times throughout the process, AJ remained patient and offered us new options to better fit our vision for what we wanted. The prices are great because you could go down the street to one of the slightly cheaper priced stores and get furniture sets of lower quality. We are thrilled with our decision to purchase from Haynes Furniture and work with AJ. Thank you for the high level of customer service!

very good experience, good price, good quality

I have done business at Haynes since 2002 and have always had a decent experience. Never a pushy salesman, just knowledgeable people looking to match their inventory to what I’m looking for. I’ve purchased 4 rooms of carpet and a bedroom and living room set previously.
We ventured to Haynes once again on 27 February trying to find a bedroom set as our last one is 16 years old. We received a nice greeting as we entered the building but told them we were just looking to avoid anyone bothering us as we looked. We looked over the bedroom sets on the first floor and found a few sets we liked. We got approached by Delorn Smith and we td him we liked a particular set. He gave us some background information on the company and a quick price for delivery. A very quick and informative exchange and he told us that he would be around if we decided to purchase this set, nothing pushy, just respectful.
We looked around and my wife fell in love with a living room set. We both looked it over and weighed our options with what was posted. Again, Delorn Smith walked by and gave us some background, telling us this was a newer set and very durable. He did another pricing for us and left us to think it over.
After about 20 minutes I caught up with Delorn and asked him what he could do for me. He looked over the computer system, found I was a customer for some, thanked me for my continued patronage and took our order and went to see his manager. He was able to get almost $ 1000 taken off our bill through various discounts and return insurance. Delivery is scheduled for Tuesday, so I“ll update if things have changed.
I highly recommend bringing your business to Haynes and looking up Delorn Smith. He is very knowledgeable and friendly, looking out for the best deals for his customers.

When I received my furniture in November of 2015 the delivery guy dropped my foot board to my bed because he was on the phone arguing with his girlfriend and now it has several chips on it and Haynes does not want to replace it even though it has a 1 year factory warranty not to mention I paid for an extended warranty they still refuse to replace it and my coffee table I received from them has a chip and a scratch, my legs and arms to my dining room set are coming loose and the paint is chipping off my dining room table as well as my chairs and They refuse to replace any of this .
Also the delivery guy walked across my dining room table and when he assembled it the paint was chipping off and the table had a dent on it when my 69 year old father brought that to his attention he got hostile with my father and began arguing with me and my father and he got an attitude when I told him to take it back I could not believe the unprofessionalism I dealt with. I’m disappointed in the quality of the furniture I received I paid for all my furniture upfront and almost every piece I received had issues even the new dining room table that I had replaced has paint chipping off of the top. when I reached out to customer service to fix it they sent a tech twice to my house and told me they could no longer do anything for me because they sent a tech twice to my house instead of just replacing some of the pieces that apparently have some sort of defect because he worked on my foot board and paint is still chipping off my foot board, it has not been the same since their delivery guy dropped it. For what I paid for this furniture the quality did not match the price I’m very disappointed that they could not do anything else for me, I will not be giving them my business ever again.

I would also like to add that trying to get in touch with someone in customer service is like pulling teeth.

Spent more than 16k with Haynes this month. They screwed up 2 different deliveries and I took days off work to make these deliveries. They didnt even call me to tell me they werent showing up for the 2^nd delivery. I spoke to the business office and they have NO customer service skills so I had them refund me for the 2^nd purchase and I will never shop at haynes again and I recommend you save yourself from their horrible business practices.

After decades of doing business with Haynes they have lost a loyal customer. After spending over 16,000 to furnish a new house they managed to screw up twice. First delivery was fast and smooth with the exception of 1 of the 3 bedroom suites was missing pieces and the bed could not be assembled. Ok fine come back on Saturday. A recliner and entertainment center scheduled for today Monday 2 22 16. Get the night before call yep on schedule, mind you a day off work was needed in order to be here for delivery. At 2 30 our salesman called needling to reschedule til Friday. Nope no way my time is more valuable and the obvious lack of consideration for their customers with late notice is ridiculous. So we asked them to just refund us and we will take our business elsewhere. I always thought between Haynes and they dump they were a solid company to do business with. Not anymore.

Got a great price on quality furniture! I am so happy with the Cinnamon Leather sectional I purchased. It’s a nice size and comfy.

Unfortunately we have to add to a bunch of one star reviews. The quality of the product is absolutely horrible.
We bought a leather couch, a matching reclining chair and a dining room set here 5 years ago. The problems started from the beginning like we had to get cushions restuffed or table legs tightened up. Luckily it was covered by the warranty. A little over 2 years of owning this leather furniture, leather started to crack… It’s been getting worse and worse. It started peeling and looks terrible. We have couch and chair covered with blankets now. Is this a way to display your furniture?! And yet we still find little pieces of leather on the floor…
All the tables and chairs we bought at Haynes need legs tighten up. One of the dining room chairs completely broke apart after normal use.
Very dissatisfied and disappointed with this store :(

Had the worst customer service here. Not only by one sales person but two. I’m not planning on going back.

This is an update to my last review of the customer service I had been receiving from Haynes and GBS.
I was never contacted by the stores general manager but instead by the Susan the Nationwide Customer Service Manager the following day. She had apparently read my review and was very upset that the people who work only feet away from her did not immediately put me into contact with her when they could not resolve my issue. It is my understanding that the individuals answering the phones are customer account managers so when you ask to speak with a manager they will tell you that they are in fact a manager. In most cases I’m sure that they are more than capable of assisting. However, when a customer calls and immediately ask to speak with the manager I believe that they know that the individual is looking for someone above their position and were using semantics to avoid having to send me up their chain of command. I can only assume that they believe for some reason it is looked upon as a failure if they can not resolve a customers issue at their level. Once Susan was on the case I was given options as to how we could resolve the issue in literally a matter of minutes. We opted to wait and allow her to gather some further information before deciding which of those options we would take. The following day she contacted us as promised and we were able to decide on a plan of action. We also heard from a manager at GBS who apologized profusely for the break down in what should have been a seamless process. The following day we heard back from Susan and were given the great news that GBS was authorizing us a complete replacement of the damaged piece. From there it was as simple as arranging the delivery of the replacement and that process went off with out a hitch this afternoon. All in all, it is my opinion that this could be avoided in the future with a little customer service training. People like Susan are in the position they hold because it is inevitable that there will be customers who are dissatisfied in some way with the process. However, she and others in these positions can not assist in resolving the issue if the customer is not able to reach them.

I came just to browse for sofas and do some price comparisons. They got me approved for financing even though I have bad credit. I was able to get a leather sofa, loveseat & chair for a great price. They had great customer service and made sure we got exactly what we wanted and in our price range. I will definitely be going coming back.

PROCEED WITH CAUTION!!! Watch out for the bait and switch! They’ll advertise a great sale, but when you go to the store they will be sure to show you everything EXCEPT items that the sale pertains too!
Purchased a 3 piece living room set, when it showed up to my house all 3 pieces had some sort of flaw. Some of these flaws appeared to be in manufacturing and some seemed to be due to transportation. The store sent a new set and all 3 of those pieces had the same type of defects. They then told me that they would have a manager hand select the set from the warehouse. I got a call from them on delivery day to tell me that all of the ones in the warehouse were defective!
I then had to initiate contact with the store in order to complete the return and pickup of the first set. They couldn’t fit me in for a week, and then the pickup truck ended up coming nearly 5 hours late! Once everything was returned I figured I would see a credit on my card within a couple days. A week later I called customer service and was told that I was the one that needed to contact the store to give them my credit card # in order to finalize the return. After a back and forth between customer service and the store, I have finally had my refund processed.
I know that the issues with the furniture were most likely due to manufacturer defect, so to that end DO NOT BUY ANYTHING MADE BY ‘SOUTHERN MOTION’!!! I initially wasn’t upset with Haynes, but their lack of communication and disregard for customer service has led me to this review

Unique, one of kind finds. I love just taking my time and browsing throughout the store. Employees are helpful. Just bought a beautiful sideboard which fits great with home décor. Definitely worth the trip. I always find something I love.

Employees here are rude and snobby. This place is way-​over priced! Can’t get any discounts. Even being military they only offer 2%! Wow, what a joke! They should take down their «Proudly serving Military Discount» .
Or post a sign inside saying «just kidding» or «Hah! Got em’!» because that’s a joke. A disrespectful one at that.
Never get helped when I come here, even after I walk past 5 employees, they all just look at me and don’t bother to ask if I need help.

Whenever my wife and I walk in we never get helped. Today is the first time we got helped. And this salesman was very snobby. When we told him we purchased a bed frame from here, he replied in disbelief «Oh really? you did?». We are a young couple and wear casual clothes, maybe this is why the Haynes sales team has the «they can’t afford anything in our store, so why bother wasting time on them?» ignorant judgmental attitude.
We came in to look at a particular dresser that matches our bed which is priced «on sale» for 799.99 ! (Ridiculous) We were really drawn in here because of the «Proudly Serving Military Discount» posters all over the front doors. I am a military veteran and went inside hoping to get at least a 5 percent maybe a 10! percent discount, that would be nice. But no, this snobby salesman said they give a whopping 2% discount. Wow. I’ve never heard of such a discount. I said out loud «2 percent?!»
And the snobby salesman replied «does that offend you?» .
Honestly I’d be less offended if they didn’t offer military discount at all. But don’t claim to support military and offer only 2 percent, that’s a disgraceful sales tool to bring in military.
I’m not one to care of little things like this, I always keep calm and always try to be polite to others even when they aren’t. But this snobby salesman really didn’t give a damn about customer satisfaction. I told him yes I am offended. Then he replied, «The reason the military discount is so low because our prices are a lot cheaper than most furniture stores. «
He straight up lied right to my face. Really guy?
(Thinking to myself, You think I’m dumb? You think I haven’t been to any furniture store ever?)
I told snobby salesman, «This is the most expensive furniture store I’ve ever been to.»
«So you are not interested in the dresser?» Snobby salesman says and then just walks away without saying a word. Didn’t try to make a deal with us or anything. Basically, this store says, «if you don’t drive a Mercedes, get out»
Haynes Furniture on Virginia Beach Blvd, proudly disrespecting military veterans.
Shameful.

So disappointed. First of all, they didn’t deliver the furniture on the day that they said they would. I took a day off from work for them. Only to find out that the sales rep didn’t put my furniture in for the delivery so I had to wait for 4 days to get it delivered. Finally the furniture arrived and guess what?! It was the wrong style! So i called them up but the line was busy so I decided to go to the store personally to settle the issue. But they just put me on the phone with customer service. That’s already two fuck ups! Then they called mw and told me that the sales rep put in the wrong order! WTF?! They should hire people who know what they’re doing! I will never i mean NEVER purchase furniture from this stupid place again!!!

NEGATIVE STARS
if you are looking to spend a pretty penny on poor quality furniture then this is store!
they sell furniture that doesn’t even last a year, and that’s including a repair.
we purchased a living room set in late june 2014. my husband got deployed so it was just myself at home. mind you i had two jobs, plus being a full time student and i am far from obese. from the rare times i was even home to sit on the couch, the cushions completely deterioated/​lost their form by october. i complained about them in late october/​early november and they weren’t replaced until january 2015. smh.
it is now march and the same thing has happened again**** and on top of that the inner arm rest piece broke. never in my life have i had furniture just break/​not last… couldn’t even make it to a year.
this company has poor customer service skills and sells poorly made furniture.
i’ve left a message with haynes, the manufacturer (simmons), and now with the bbb.
hopefully they are able to replace the couch.
…I just scrolled down the list of reviews and I must add that I am appalled that everyone basically shares the same issue. I mean what a reputation… customers spending thousands of dollars on crappy furniture that doesn’t last and then having to deal with incompetent customer service representatives that aren’t willing to help.

I bought a bed room set. Their delivery was late. And they sent mea sample. I paid for a new set tho. Some parts were missing. I complained again and again but they didn’t fix the problem for a few months. I ended up calling BBB. They returned the delivery fee but didn’t let me to return. Some parts are still missing. I don’t trust them. I will never buy anything there again.