JA-Pens Grooming Salon

I have been taking my two Pomeranians here for two years now and could not be happier! Japens provides high quality grooming and care for your pets. My dogs are high maintenance and the girls at Japens are always happy to see my fur-​babies! It’s hard to find a trustworthy grooming salon and I highly recommend this place!
At Christmas we always receive a card from Japens and I think that is such a wonderful way to show their appreciation towards their clients!

I love coming here and they never give me a hard time about dropping him off as long as I take him in the mornings. He always looks fluffy and clean. They are so sweet and accommodating!
I have gone to several pet salons to get my Furby the full spa treatment. He normally gets his full haircut, nails trimmed, glands cleaned and smelling fresh as ever can be. Sometimes I get disappointed because he comes back a little patchy at times. So I had to keep switching salons to find the perfect fit for my dog.
They are the perfect groomers for Furby. My Furby is a cocker spaniel and Shih Tzu mix. With his blend of curly and straight hair, with a thick undercoat. It can be rather hard to get his hair trimmed evenly.
I’ve seen how they treat their dogs and some of their dogs have received awards and competitions for looking handsome and pretty than ever.
They’ve always done a good job. This is my 5^th time taking him here to get his hair cut and I’m really happy to know that they take good care of my dog.
They always call me when he’s ready to get picked up. They don’t even rush me when it comes to picking him up either and are courteous to keep him an extra hour or two if convenient.
I’m happy that I’ve found the perfect groomer for my dog Furby.

Let me begin by saying that I found Ja-​Pens by searching through online reviews when my pup’s former groomer was unable to fit her in after three weeks of repeatedly calling. Ja-​Pens fit us in for a same day appointment — on a Saturday no less — even though I was unable to make it out there at their usual Saturday drop-​off time. The woman (I believe her name was Laura) I spoke to on the phone, however, was brusque and made it clear that she felt she was doing me a favor.
When I walked into the store, I was unimpressed. It looked disorderly and smelled of dog urine, but the woman I had spoken to earlier that morning had seemed to change her tune and was much more welcoming to my pup. Laura (?) asked how I wanted her hair cut — something she also asked me over the phone — and I told her again that I didn’t want my dog completely shaved (she’s a long-​haired terrier mix) but I wanted it cleaned up all-​over. I told Laura that she was the expert, and I didn’t have any preferences beyond that. My pup has very dry skin and was overdue for a hair cut, so I just wanted her to be comfortable. I didn’t give explicit instructions, but that hasn’t been necessary with past groomers. Laura explained the grooming process (after I asked), and said that my pup would only be crated for short periods between bathing/​hair cutting/​etc. because that is less stressful for the dog. I was told she would be done around 1 or 2 o’clock (this was at 10) and she would call me to pick her up. I was apprehensive (I’m a new dog mom and very protective), but my pup is very easygoing and seemed happy to go back with the groomer.
Around 12:45, I received a call that she was finished. When I got there, she was running around with another dog and having a great time. I was relieved that she was not waiting for me in a kennel, as she dislikes being crated and is made nervous by other dogs’ barking (she is a rescue). Laura assured me that my pup had done very well, but she was a bit too excited at the time to really check out her hair cut. Now that I have had time to look it over, it is clear that it was a rushed job. Everything that I asked for was done (ear cleaning/​nail trimming/​etc.), but it seems that Ja-​Pens did the bare minimum. My pup’s hair cut is extremely choppy and uneven, her nails are a tad too long, and an area of matted hair at the tip of one ear was completely ignored. Most importantly, she is still uncomfortable. She has been itching (especially around her private area) and shedding like crazy for the last two days, and she has terrible dandruff. I am concerned that I am going to have to bathe her again so soon after a grooming to wash off whatever Ja-​Pens used, which has an overwhelming odor of baby powder. If the itching clears up on its own, I will update my review.
Bottom line: Ja-​Pens fit us in the same day, cost the same as other groomers, my pup seemed to have a great time and she came home exhausted. But the customer service is lacking, my pup’s grooming was subpar, and it may cost additional money to make her comfortable.

I love Ja-​Pens. They are the best groomers my dogs have ever had. I have two poodle mixes, they both look fantastic after being groomed. These are the best haircuts they have had. The groomers listen and remember my (dogs) needs and quirks. They listen when seasonally I change what length I want their hair. They are always very pleasant and welcoming when my babies arrive. We moved to the area about a year ago and did not think we could find a groomer we like as much as our previous groomer, happily we have. I trust my babies with Ja-​Pens wholeheartedly.

I used to take my Morkie to Petsmart for grooming. Each time I took her there, she would be scared. They would mess her up made her look ugly. The first time was at the Petsmart in Illinois. So I figured maybe it was the location. So we moved back to Virginia Beach and I tried Petsmart again. I told them I wanted my Morkie trimmed. They messed her up here too. Made her look absolutely ugly and had the nerve to charge me an extra $ 7.00 because she was «too wiggly and it took two people to hold her down». What?! I knew that was her last visit.
I then took her to dog training. I was told to take her to Ja-​Pens and it was the best decision I ever made. Not only did she come out looking adorable, the staff was extremely friendly too! The place was clean, the dogs getting groomed seemed very relaxed. It was a nice atmosphere. My dog had a little accident there, but she just doesn’t like to be crated which was my fault for not telling the staff. I recommend everyone to bring their dogs here to get groomed. Oh and by the way, they are way cheaper than Petsmart and do a MUCH better job too. Thank you!

I have Australian Shepard and her hair gets kinda crazy. But this place does an amazing job every time and I will keep going back to them!

Excellent place to take your dog. Very friendly and reasonably priced! I would absolutely recommend it!

This groomer is by far the most professional in the area. Even when I bring my two labradoodles in with mats they are able to fix them up like new every time! Our dogs get so many compliments when they come home. Ja pens always listens to what you want and always delivers. Easy to schedule, usually next day is available. They love your dogs like they were their own.

Love, love, love this groomer!!! I was taking my dog to a commercial place down the street and he would be so terrified every time we arrived. I read Unilocal reviews and decided to give JA-​Pens a try. So happy I did! I know this is stupid, but at first I wasn’t sure about the name of the place… it sounds like a Chinese restaurant! Once I arrived I was relieved to see it’s a cute little place. The groomers are great about asking you exactly what you want and my little pup has never looked better! I picked him up today and he had a Christmas bow on his collar, a rawhide candy cane treat and a thank you Christmas card that included $ 5 off his next grooming! They appreciate their customers and I appreciate them. The prices are so reasonable and cheaper than the big pet store down the street. I’m a happy customer! Thank you JA-​Pens!

A great groomer is hard to find. My search is over now that Ja-​Pens is in my life! Theresa is an expert in grooming all breeds. She listens to the owners preferences for their pets appearance, makes suggestions and the result is beautiful.
A dog owner and trainer, Theresa gets a blue ribbon for grooming expertise! Take your pet to Ja-​Pens, you won’t be disappointed. Your dog deserves the best.

WONDERFUL!!! I just moved to the area and needed a groomer for my Yorkie. I found this place on Unilocal and all I can say is THANK YOU to the people who reviewed JA Pens! I am so glad I took my dog here! The owner was INCREDIBLE! So nice, friendly, attentive and knowledgable. And the icing on top was that my dog came out looking GREAT!!! And all for much cheaper than I’m used to paying! I will definitely keep bringing my dog here!

Ever since we got our goldendoodle puppy, we have been to several groomers in Virginia Beach. This place is my favorite! They were very nice, knowledgeable, and helpful. My dog looked amazing afterwards!!! I will be returning!

I wrote a review for another groomer in the area but I deleted it because after several visits they let me down. That is how I came to find JA-​Pens!
I looked online and read reviews. Like I said, my previous groomer was one of those uppity groomers that you pay a lot for a little. I wanted to find someone who would listen to how I wanted my dog groomed, did not charge a fortune, did not have hidden fees and treated my dog well. JA-​Pens did all that and more.
First, this is by far the most reasonably priced groomer in the area. Petsmart and Petco charge ala cart and other groomers seem to be upping their prices by $ 5 and $ 10 every time I go in. I have a Cockapoo and when I originally use to get him groomed it was $ 35. Some places charge me up to $ 55 which I find outrageous. JA-​Pens said their prices increased which I was expecting the usual $ 5…they increased $ 1. I pay $ 41 for my 19 pound Cockapoo.
Next, they are really attentive and gentle. The last groomer, who was supposedly known for cutting dogs for competitions, cut my dog all over his stomach and groin area. My dog is really good when he gets groomed. Groomers are always saying how good he is, there is no reason for this unless the groomer uses dull blades or is rushing. I told the groomer at JA-​Pens my concerns and she listened attentively and said she would take care of my baby. Not a scratch on him.
Additionally they do not take forever to groom. The last time I took my dog in was on a Saturday and because he was the only dog scheduled he was done in less than two hours. They also have great hours.
I am very happy with this groomer. Don’t let the exterior fool you. The staff is really friendly and they really seem to like animals. I am moving soon and I will be sad to leave them behind.

Not only does JA-​Pens do a great job grooming Sugar every visit, they get her in the SAME DAY and at the same price as an appointment. During her first visit, they got to know her coat and demeanor very well, so well they know how to groom her without explanation. We are Navy, and leaving Norfolk for our next destination. Great businesses like JA-​Pens is why relocating can be so difficult.

This has been the best groomers that I’ve gone to by far. I’ve been to fancy pancy groomers in VA BCH and was not satisfied by their grooming until I came to Japens. Love Love that they actually listen to you and know what a groomed dog should look like. It was hard to find a good groomer for 2 crazy little Pomeranians, but I’m happy I found Japens! Great Service, ALWAYS Friendly, ALWAYS Smiling!
Thank you Japens!