Rover.com – Dog Boarding & Sitting

The Positive: The sitters you can find through this service are Great. If you want to use the service, sign up to view sitters and talk to them, but don’t use the service to book!!!
The Negative: First, they charge fees to both you and the sitter, which is double-​dipping and simply wrong. Second, if you ever have an issue, their support team is TERRIBLE! Their customer support is rude and useless. I had set up an account with them using a particular email, only for that email to get hacked. Obviously the smart move was to close out all accounts using that wherever possible. This is when the problems started. First, you can’t actually cancel or close an account online (which is ridiculous), you have to email support, who will take their time responding. Second, you can’t remove sensitive information like credit cards from the account once you’ve added them in. Why? Because they suck. Third, they won’t close your account or allow you to create a new one completely unrelated to the old account. That’s right. They couldn’t care less about your security. Think about it, this site lists your address, saves credit card data, has your pets names (which many people use as part of passwords) and all kinds of data about their schedule (which is your schedule too!)… this is just not a good account keep open if you’ve been hacked!
If you try to open a new account and ask them to close the old one, they will not only refuse to do this, but will close your new account and tell you to use the old one. They will not ask you before they do this or notify you in any way, they will just do it. After they’ve closed your new (clean) account, they’ll basically just contact you to yell at you for creating a new account. I asked them time and again to delete that account so all the data associated would be purged, they wouldn’t do this. They said they deleted it, but that’s a lie, because when I tried to create a new account (clean and in no way linked to the hacked account) they just deleted it and told me to use the old account. Now, how could I use the old account if they actually had deleted it as they said? Obviously, I couldn’t. They’re keeping my data and my account and now the criminal who hacked my email can get all the details about me including a credit card they can use to take a spending spree. Thanks for nothing rover!
Bottom line is that their service poses a HUGE security risk to you, your family, your pets, and your home. Do NOT put much detail into your account. Lie about your pet names, address, phone, etc. You and the sitter can discuss the real details outside of the service. Don’t add your credit card or anything else to your profile. They will never delete this even when you’ve been hacked. They couldn’t care less about the safety and well-​being of you or your furry family members.

We have been using the same dog sitter for about a year. We love and treat our dogs like family and wanted to find a sitter who kept our dogs safe and loved. I interviewed a few sitters at their houses before choosing one. Our sitter has a background in dog behaviors and was welcoming of our 2 pit bull rescues. Now our trips out of town are more enjoyable Bc I’m not worrying about my dogs.

Our dog boarding experience with Rover was excellent. Not only is the price right, it is so easy and painless. Your pet gets to stay in a real home and you get email updates and photos on a daily basis so you never worry about your pet. They payment is all handled through Rover with no cash involved all done electronically. Rover is defiantly my first choice from now on.

I love
but your dog will truly love the fact you didn’t put them in puppy jail at your local kennel. Finding a sitter at a home near you is the best service for you and your pets. I not only use Rover but I’m also a rover sitter. Save $ 20 bucks on your pets first stay with coupon code WOOFMASTER20 and tell your friends and family all about
Your Furbabies deserve the best !!
Namaste. Todd B.

Dog boarding with
was great for our dogs. We needed it last minute and found great homes for our dogs. I would definitely use the site again.

Megan at Rover took care of my dog Katy while I was traveling. She had Katy at her house. She texted me and sent me pictures. Katy was very relaxed and happy and when I got her back she was very content. Megan is very experienced and I felt very confident leaving Katy with her. Will definitely call her for dog sitting/​boarding.

I used
for the first time about two weeks ago when I had to go away for the weekend and couldn’t take my 4 legged family member. I have to say, I was skeptical at first but I found a great dog sitter (Michelle) that took great care of my 10 month old goldendoodle. She even gave him a bath right before I came to pick him up.
I will never put my dog in a kennel now that I’ve found Michelle and
. If you’re ever in the Chesapeake, VA area and want your dog to be in great hands look Michelle up!

I had never heard of
until I came across a deal on living social. I had a trip planned, but had always let my dog stay with a friend. But, this time my dog needed special care and insulin injections, and my friend wasn’t comfortable with that. I found Michelle T on
. Rover walks you through the introduction process, and I went out and met Michelle and saw her home in person, which made me feel very comfortable. The website is very user friendly and payment is taken care of through the website. The fee charged was less than I would’ve paid to board my dog at the vet’s office and he got much more personal attention. I was grateful to know he was in a home environment and being taken care of personally. I will definitely use them again.

Being new to the area and having a work trip right off the bat, I was apprehensive about what to do with my dog. I have always relied on friends and family to watch my pup when I’m away as I can’t bear the idea of having to board him. I had never heard of
, but after searching on the internet for dog boarding options I came across the website. I was a little apprehensive at first, but found a dog sitter that seemed to be a good fit, was able to meet with her, and subsequently took a 30 day trip with much less apprehension than I would have had if I had to resort to a kennel or other boarding scenario. We used Michelle T. and had such a positive experience, getting daily updates and photos while I was away. This is such a great service and I am so glad I found it!

Best pet sitting service available. Hands down. Nothing better out there. Can’t say enough about how great this service is. The app is friendly and easy to use. Website interface is great. Got connected with our pet sitter grouch this service, and haven’t looked back. Thank you,
, your dog boarding service is exceptional.