Stanleys Home Furnishings

Buyer Beware. Highly not recommend this furniture store. All sales is final, even though you buy a brand new furniture, turned out to be defective product with poorly designed. Their policy is no satisfaction guaranteed. You can’t even cancel it once you place the order. They will deduct the cancellation fee charge. We were not verbally disclosed any of their policy from the pushy saleswoman. They hide these fine prints at the back page where you sign in the front page you don’t even realize it. Lesson learnt. Also beware of another branch in Norfolk same policy — Kevin is the owner there. He came in disguise as a technician to inspect the sofa that we complained. He denied and claimed nothing wrong with the sofa.
We recently bought a $ 1000 sectional sofa from them. A week later we found the problem with the cushions constantly sliding out with big gap when sitting or getting out the sofa. Furthermore, the back wall of the sofa is curved out which won’t line up straight against the wall. We report to the saleswoman Patty and the manager Rick. They both refused any help and only said they can’t do anything about it. They claimed they absolutely can’t take anything back. We were upset with their awful customer service attitude and mentioned to cancel credit card. The manager then quickly offered us to switch to new set of same sofa without delivery charge. We weren’t certain if new set will not have the same cushion issue and ask to change to the different sofa. They said NO whatsoever, they claimed they can’t not do that either. After that we offered to pay for 10% exchange fee for different sofa, then they turned greedy and became a hustler big time. They demanded 20% restocking fee plus $ 79 delivery fee — or we stuck with the defective sofa we now have. That was what he told us. The manager now refused the first option of switching the new set of sofa with free delivery, after he saw that he could get more money from us. They just imposed these hidden fee and high restocking fee out of nowhere, since their policy has not stated any of that in the receipt. We ended up paying almost $ 300 more as that was the only option dealing with this dishonest man. We will never buy from Stanley’s home furnishing and will complain to BBB for this greedy hustler to be regulated about their dishonest policy.