The people in the front office are the most exceptionally rude staff I’ve encountered. I made an appt. Was informed of a $ 50 cancellation fee if I didn’t do so within 24 hours, and payment must be received BEFORE being able to reschedule. I can understand this. Nobody wants their time wasted. I get it. So, for my situation, I was called back to DePaul for a follow up mammogram b/c of a mass. My appt there was for 8 am., and my appt at TPS as a new patient was for 11. That’s enough time, right? Right. As it happened, they took multiple films, sending me back tot he waiting room a few times. Then, they said the Dr. wanted an ultrasound. Fine. I’m freaked out enough as it is. It’s now edging on 10 a.m. and I have to be in VA beach in an hour. So, I call. A courtesy right? And these are EXCEPTIONAL circumstances. The woman tells me that I must pay $ 50 in order to reschedule. So, I said, «you know what? Never mind, you’ll see me in 30 minutes.» I instead rescheduled a potentially life-saving cancer screening, because DePaul wasn’t going to charge me for that. So, I get there. They’re rude at the desk. But, to be fair, I’m fuming. I pay my $ 25 copay and see the therapist at which point I tell her that I am not interested in services here, but would prefer a referral. The therapist is actually very kind. And tells me there is a policy, but that it’s for established clients, and that NOSUCHPOLICY exists for new patients. This policy is also absolutely DRACONIAN. The therapist I saw said there are always exceptions and that exceptions should be considered. I would say an emergency post-mammogram follow up, repeat exam, and ultrasound should qualify, esp. since my tardiness had nothing to do with laziness or forgetfulness or just plain rudeness. It was not my fault I was stuck in a waiting room for so long. It’s a shame their front office is so poorly run. I think this therapist might have actually been decent. My only consolations are that I have a referral and she had promised me she would follow up. That woman with whom I spoke should be fired. I don’t say that often. But when you’re that completely lacking compassion for someone who is obviously in distress and in a bad situation, the last place she should be working is a therapists’ office. Perhaps wal*mart is more her speed?
Sara C.
Évaluation du lieu : 1 Chesapeake, VA
If you are having any anxiety issues, this is the last place you will find any type of relief. Not only is the staff the most unprofessional I have ever encountered, but the building sounds like it will collapse at any moment. After verifying my insurance and obtaining authorization, they still billed me for the exam instead of their billing department actually submitting and filing the claim with the insurance company. Someone at their facility is being paid to handle insurance/billing, and I would prefer they do so instead of passing the work along to their patients. I work in the medical field myself, and this is really a disservice they are doing to their patients.