Security Self Storage

Horrible! Doesn’t even deserve one star witnessed the way management (Kelly) treats his employees. A big no no! Wouldn’t recommend this place for business or for employment!

I walked in today hoping to find a storage unit since my closing date had changed from when i hired movers. Im not from visalia but they were the only storage facility near the north west part of town. I decided to give it a try. Customer service was never a problem with staff. They were so far the best part of my moving ordeal. Young lady at front desk immediately gave me suggestions and options in which best suited my haul. Prices were given thoroughly. No hidden costs here. Straight to the point and before i signed or paid for anything i was driven by her in a cart so she could show me in person the options. Also, they do offer a free moving truck for moving into or out of the storage for 4 free hours within a specific amount of miles. They have plenty of packing supplies and locks for you to purchase. She also explained how high security is in order for our storage to be protected. Insurance was explained also and made sure i was cleared from any concerns. I would highly recommend this facility for any storage needs.

BEWARE! They offer you a «reservation» but it means nothing!!! We set a reservation for a unit and their moving truck 2 weeks in advance. We called again 2 days before to reconfirm. Then the day of our reservation they rented out the truck to someone else!!! Don’t believe a word they say. They might talk a good selling game and their facility does show well. However, they put us in an extremely difficult and stressful situation ON OUR MOVING DAY!!! All of which could have been avoided if they had honored their word. Thankfully I found another storage facility on short notice and couldn’t be happier with them. All in all, I am happy I avoided a business relationship with this place.