Sequoia Plaza Flowers

This is the worst, most unprofessional florist I have ever met. $ 29.00 for 5 miniature carnations for a corsage. When I wrote an email to complain, it was my fault I didn’t complain sooner, since my teenage daughter had gone to pick up the flowers. No help on ordering. Flower arrangement didn’t match website. Don’t just walk away, run to a different florist. They need to go out of business

I ordered an arrangement for same-​day delivery on Saturday before Mother’s Day. After placing the order online, I was cautioned in the order confirmation that there could be an issue with same-​day delivery. The web page clearly stated that especially on high-​demand holidays (like Mother’s Day), orders should be placed a day ahead of time to ensure the desired delivery date. I called to make sure the flower arrangement would be delivered on the same day and was told that with the late order time and all the drivers already out on delivery, they would not be able to fulfill my order on the same day. I then cancelled my order.
I received a call from them within 5 minutes to tell me that since one of their drivers returned, they would be able to fulfill my same-​day order after all. The arrangement arrived at my mom’s house within an hour of my order (and she lives 15+ minutes away) and it was exactly what I asked for! It was a beautiful arrangement!
I was impressed with their service and am grateful they were able to help me out on such a busy, high-​demand day.

I was charged $ 43 for a very small arrangement. I also asked for no carnations, yet the arrangement had almost half carnations.

Have to agree with the first reviewer. Beware. Florist didn’t come through on Valentine’s Day. I understand that it’s going to be a busy day, but calling me at 2:45PM letting me know that my order will not be able to be fulfilled is simply unacceptable.
The website allowed orders from this morning to go through with same-​day delivery. While looking for flowers, I came across other local florists’ websites who disabled the ability to checkout online or select the 14^th as a delivery date. Sequoia Plaza Flowers did no such thing.
The person that I spoke to mentioned that I should have called to confirm the order. I tried calling Sequoia Plaza Flowers multiple times throughout the morning to confirm, but there was no answer (again, because I’m sure they were very busy).
Sequoia Plaza Flowers was very unprofessional and unapologetic. I’m sure having more orders than you are able to fulfill in a day is a great problem to have, but the orders that are not fulfilled are more than just numbers, and today, Sequoia Plaza Flowers treated me like a number.
Again, this is a pretty extreme circumstance (ordering flowers on Valentine’s Day morning for same-​day delivery), but take into account the demand, and if you can’t handle it, don’t allow the online orders to come in. Not knowing how to disable it on the website is not an excuse. Other florists were able to do it. If you can’t fulfill the order, I understand. Just let me know as soon as possible so I can make other arrangements.
If you’re looking for a local florist, I’d suggest someone else. Just be sure to let me know which one you pick, because I’m looking for one, too.