Terminix

Called because I found tiny little reddish brown objects in my bed and freaked out thinking it might be bed bugs. They sent a tech over that afternoon which was great. I had the «bugs» in a ziploc waiting for him. He came in took a look at them, asked where I found them and said they were bed bugs or the molts from the bugs, however he didn’t sound too confident. I asked if he could check the beds because I did a thorough inspection searching and cleaning like crazy and found nothing. He took the mattress off and told me that he wasn’t going to find anything during the daytime. Of course he wanted to treat our home for the bugs and gave me two options $ 1800 or $ 1250.
Not convinced I took another look at the «bugs» and had the wild idea to put them in a wet paper towel because I thought they might be seeds, low and behold a few days later they sprouted! Glad i stuck to my gut and didn’t get pressured into forking over that much money.
Overall the experience was okay and I didn’t feel too pressured by the technician which I appreciated. I just thought he, being the expert, should have realized and informed me that they weren’t bugs rather than trying to sell me on a fumigation.

customer service is zero stars — actual work performed could be four… so we’ll average it at two… if you use these guys keep in mind that you can’t call them if there is a problem, even the ‘local’ number routes you to florida where the reps will leave you on hold and send an email to the local people for a response… which likely will not happen. if you need a ‘buffer’ /​middle-​man between the customer and technician to me that is a bad sign… make sure you get the technician’s direct number when he comes out or you will find yourself listening to a lot of «we value your call»…

We recently renewed our yearly contract with them for our Visalia property. Our tech, Henry, has been servicing our account for the last few months. Like Nestor before him, he’s been friendly, professional and on time. He also doesn’t BS me when we can’t fight some of the pests as effectively as usual with their chemicals (and just let nature take it’s course). I feel pretty confident that we can expect more of the same. Happy with the service!