Ambassador Property Management

They’ve managed our home for a few years and my parents have not always been pleased with them. Mainly-​they are not professional and are clearly out to make money for themselves. They listed our home in Craigslist (we could’ve done that!) and it took them FOREVER to get it rented!!! They kept telling us «it’s not easy to find good tenants». I would never recommend them to anyone. I guess one star.

They’ve managed a home of ours for more than 10 years and have been stellar. They’re thorough and forthcoming with information. They also don’t try to talk homeowners into making home improvements that don’t need to be done. I think their customer service is exemplary. They’ve also been able to keep the place rented with good tenants who don’t abuse the property.

If I could give this company zero stars, that would be more accurate. These women are rude and extremely unprofessional. We were interested in renting a home and contacted the company and Janet made it seem urgent to get our application in as soon as possible as well as the money for the application (which is 80 bucks for two people!!).
We submitted the app.& money but told her to hold off on processing until we viewed the place (since you could only see it on Thursdays). Mind you, when I went to turn in the application, I should have known better from the appearance of the office. It’s four women shoved in a tiny room and it stinks like smoke!!! They ask you to wait in a separate room and in the background I could hear them continue chatter and gossip while my infant son and I are waiting. So unprofessional!
We ended up loving the place! Asked them to process our app we submitted, we were told that it looked great and our income was well over 3x the rent.
I followed up after our application was processed and Janet claimed ‘the owner is not ready to decide yet. he wants to look at other applications before he decides.”… ok, thats fine. Ten days later, Followed up with her again stating we either needed to put in our 30days and pay the deposit or use the funds to pay rent and would appreciate a follow up. NO CONTACT. Called, she relayed that they’re «under new management and waiting for the new manager to make a decision.»
Again, no follow up after that. In fact, we didn’t hear a THING. The only follow up we had after that was when I contacted her for a copy of our credit report and she STILL did not even mention what happened with the rental. So unprofessional And to be honest, after our experience, we will never live in a house that is managed by Ambassador Property Management due to their lack of due diligence and unprofessionalism.

We where tenants of ambassador property management for 3 years and they were the best property management/​landlords we ever had they were very non intrusive and always quick to respond if we ever needed anything we would highly recommend this property management to anyone looking for rental properties thank you Joyce and Carey and the whole staff

I’ve dealt with Ambassador Property Management for over 15 years. They have been very responsible, understanding and kind through all of my interactions. I would highly recommend them if you’re looking to rent or if you’re the property owner who needs a management company. They take very good care of the properties they manage and make sure they are in great condition before anyone moves in. They are also very responsive and will get back to you right away if you have a question or concern.

Very honest and very helpful. The staff was very responsive and made sure every detail on the deposit was explained. I highly recommend this company.

LITERALLY the rudest people I have every spoken to. I spoke to Joy on the phone about fixing a hole in my ceiling from their condo and received nothing but attitude and interruptions and flip flopping on information. They need to fix their customer service because I had to take a deep breath and remove the phone from my face so i didn’t shout at this awful woman. Unbelievable. I know i’m not the one p[paying their management fees but I am still a person and I deserve to be treated well.

ZERO STARS! I normally do not post reviews but the experience was so horrible that I feel obliged to let others know.
I have noticed the mixed reviews on Ambassador Property Management vary due to location, therefore perhaps this only applies to the Vista, Ca location but the three different women that I have had to deal with are absolutely disrespectful, rude, and completely unprofessional.
At first, they were kind and answered all of my questions, but once we turned in our application along with the application payment, their whole demeanor changed. I had called to ask how long the lease was, since that information was not stated on the listing, and the representative asked me «Why?». I thought it was completely bizarre that she would react that way to such a logical question and I replied «Because I would like to know how long this lease is BEFORE signing or paying for anything.» Again, her reaction was with pure disgust, «Ugh, it is month to month». I replied, «Okay, so there is no lease on the condo and we are only paying on a month to month basis, correct?» Her reaction completely flipped again once I mentioned «condo». She asked me to hold on politely and told me it was a year lease. She apologized and stated that she had thought I was someone else. Whether she was upset with this person or not she should have kept her composure and reacted as a professional, especially since whoever she thought I was has a right to know what their lease is as well.
My second incident was when I went in to read the contract and provide the deposit. As soon as I sit down with the deposit in the envelope she tells me that she is going to take it and allow me to read the contract. Before I can protest and advise her that I prefer to read the contract first before giving them anything she had already walked away with the money. When I read over the paperwork I realized that they were giving us two weeks before they wanted the next full months rent, which threw me off since I had never rented a home that had started me off semi monthly. My husband and I had already paid an additional $ 300 alone on the down payment since they did not honor the price they had on the listing. Well, since all of our savings went towards the down payment I had to call my husband to see whether he believed we could manage coming up with a full months rent in just two weeks time. Before I can make the call the representative comes back and asks me if I had a problem and I told her «yes, I need to speak with my husband to see if we can manage to have all of this money so soon». Her response was appalling to me, «I already spoke with your husband about this so he already knows». I told her that she may have had talked to him but I need to speak with him about OUR finances. She told me to call him then and I asked her if she minded if I finished reading the rest of the contract first and that I would call him when I had all of the information I wanted. She walked away and in the end we went ahead and got the condo but every time something goes wrong and I have to call to have someone come out to fix it I always get an attitude.
If you can find a way of avoiding going through them entirely, do it! As soon as you are in their grasp, their façade is revealed!

As a tenant, I am thrilled with the service I’ve received from the staff at Ambassador Property Management: Professional, knowledgeable and responsive. They are connected to the properties that they manage, the owners and competent vendors.

The ladies at Ambassador have been great! They have been very helpful, informative, and friendly every step of the way.

Horrible! Do not rent from them! They will steal your deposit! They make you show their property for them tried to schedule us to show our condo on Thanksgiving, Christmas eve and the day we were actually moving out! Filled out all the papers with stuff that was wrong, even gave them pictures and they still charged US for it! RUDE old ladies! Should be no star rating but it won’t let me!

Everyone in the office is professional, kind, and thorough. They were open when they said they would be, they returned my calls in a timely manner, and they really care about the wellbeing of the tenant and the landlord. We filled out an application and realized our credit was not what we thought, and they took time to educate us and let us know our options. I highly recommend working with them. It’s refreshing especially after working with other management companies that aren’t as professional or don’t care about customer service.

If there was a rating of zero stars (these look down there nose at you from behind old lady glasses) would get that from me. Very rude and not helpful. Don’t waste your time with this co.

I have been doing business with Ambassador Property Management for years! «Conscientious» and «timely» are two positive characteristics that come to mind when I think about all of my experiences with Ambassador Property Management.

We got a big run around from this place. We completely fell in love with one of their rentals so my husband called about it. She told him he better hurry and get all of the paperwork in because they were about to process all the applications. We raced around all night and morning and got our application in first thing the next day which was a Thursday. She said at first glance we definitely seemed like the best fit and asked if we could move in on the 15^th. And she told us she would begin processing our application. We started packing like crazy. The next day was Friday and my husband dropped in to give the one last bit of info. When he got there they informed him that the lady he had been dealing with only works two days a week, (Wednesday and Thursday) and they offered the property to someone else that morning. They never even processed any of our information. We were incredibly disappointed, we had already told our children and everything.

The worst house we have ever lived in, period.
The house had mice in it and when we called them to ask if they could send someone out to take care of the problem, they flat out said no and just told us to buy our own mousetraps.
We would never consider renting one of their properties again.
ETA: Due to my previous experience with them, I am also convinced that these new reviews with good ratings are fake, so renters beware.

i would avoid this place. very unprofessional. different people give you different answers. they need to get it together.