Emerald At 78 Self Storage

my son has his things in storage at Emerald Self Storage. I called in the month of march, because my son said he didn’t and couldn’t make his storage payment. They took the payment and told me it was paid. My son called me and told me that it had been paid by him and not to pay it. When I called Emerald Self Storage back they informed me that his storage was paid up through May 1^st. I asked them why they took a double payment? she told me that they have a lot of storage unit, and had no idea that it was a double payment and it was paid through May 1^st. When I asked her when she posted the payment to the account wouldn’t have noticed at that time that it was already paid? And would, informed us that it was paid? Either party, that made the 2^nd payment? No she did not she just took payments from both of us. I just called them today May 13^th because my son said he could not make his May payment and now they refuse to take a payment from me. Is that legal? How can you not take a payment when somebody wants to pay something? I would never do business with Emerald Self Storage and I would recommend 0 stars on this Self Storage Company.

Great place to store your stuff, great customer service, in compared to other storage places really good price.

I’ve been using Emerald @ 78 self storage for many, many years now and have no complaints. As long as you know how to read, you’ll be fine. Their website, as well as the signs on the property’s gates, clearly state that the office is open till 6:30, with a 15 min grace period to get out of your unit and off property by 6:45. Never been a problem for me. I know these days, with technology at our fingertips, it’s hard to find out a businesses hours of operation, but look around and you’ll see the signs. Slow down and read them. Now, if your looking for a place to store your crap, and you need to be getting to it after ‘normal’ business hours, I suggest leaving said crap at home or in the trunk of your car with all your other crap. Management has always been polite and professional. Want frills, go to Disneyland. Want a place to store your extra ‘stuff’ that you can’t keep at home, for less that most other storage facilities, bring it here!

They are actually zero stars!!! I’ve never been more insulted or badly treated. The customer service at this place is horrific and they are just straight up rude. I wouldn’t send my worst enemy here for storage. You’ve been warned!

Reasonable monthly rates and freindly staff. Great location

The storage facility is very very very poorly managed. They have a sign that clearly says «GATE OPEN UNTIL 6:45pm»
I was there at 6:30pm exactly and the old lady that was there said that they were closed. She watched for about 5 minutes as i struggled to enter my code. I was confused because the light on the gate code pad kept blinking «call manager» so i called and it went to voice mail. She was sitting in a golf cart about 50 yards away, just watching. So, i waved at her… nothing. Both hands… nothing. Then i yelled to get her to respond and she said, in a nagging old voice, «We are closed!» as if i was disturbing her. So she just turned away a paying customer during business hours.
I was in a hurry and needed to grab something from my storage room. I am a business owner that strives for excellency in customer service and I was appalled by her response.
I am considering changing storage facilities because she has done similar things in the past, like changing the gate code and not notifying me.
If it wasnt such a hassle to move my stuff, I’d be doing it right now instead of writing this. But, just a warning to anyone considering this place. If you want cheap storage, its not bad. If you want to be able to get to your things conveniently, forget about it. It is on her terms, when she feels like it.