Hertz Rent A Car

In my opinion this is the sleaziest rental car place I’ve been to. They will slam the door in your face (basically happened) if you’re not there by 6 PM on the money. I fortunately arrived at 5:59 PM and received nothing but attitude. Sorry you work 11 hour days — I really don’t care. Horrible experience and service. I will never spend my money on you lowlifes again.

I will start by saying, I had never rented a car before last week but I have heard the horror stories. Well I went in on my lunch break and there was only one lady working behind the counter and the other guy was at lunch, working for a smaller company I can totally understand the stress. Well the ladies who were there before me were super sweet but were having a little trouble finding rental that would work for them, no problem, I can wait. The young lady behind the counter was super sweet and was calling around to find them a car that would work, not many places would do that, especially when the phone is ringing off the hook and you are by yourself. I was impressed by her genuine want to help. When the ladies in front of me decided to take a larger car in lieu of hunting she actually took the car to the back and washed it herself! The phone rang off the hook while she was gone, but it was awesome of her to do that herself when she could have easily said «Sorry, I don’t have time to wash it.» When it was my turn she already had the car ready so it didn’t take too long. I had been there about an hour (which I kind of expected) and my phone was near death. When I got in the car, the radio nor the usb port was working so I couldn’t charge it. I called her back and asked if this was normal and she said no and told me she would call the Carlsbad location to get the car exchanged. Before she could call me back my phone died and I was not able get her call back, but when I got to Carlsbad Hertz they informed me that she had called and they had a few cars that I could exchange for. Overall, there were hiccups, but it was the lady at Vista (who is incidentally from really close to where I use to live in Louisiana) and her willingness to go above and beyond that truly saved this review. Plus when I called back the younger guy who works there was super nice each time as well. He helped me extend my contract and made dropping the car off a breeze. Thanks to you both! (I am sorry I am drawing a blank on your names!)

Nice people. But extremely slow my car has not been ready multiple times. Even being a gold member. I’ll drive a lil further for better service. Maybe hire more employees

I have had a great experience every time I rent from this location. I rented from the Mossy Nissan location last year and the customer service was horrible. So when I need a car again, I gave this location a try. It was the correct choice, because the took care of me and had great customer service. I have dealt Chris, Daryl and Alex at this location and the have all been awesome. Since having the bad experience and the Mossy Nissan location, if have rented on 4 or 5 occasions from the Vista location. This location is the way to go if you need a car in the North County area.