Vista Dental Group

Don’t sign anything they put in front of you no matter what they say. They gave me my paperwork I asked what they were all about. One of the forms they said was just confirming I was paying over $ 400 which was not going to be covered by the insurance. A year later when they were not getting over $ 250 from the insurance company they used that to come after me. Either pay or have my credit rating screwed.

Stay away from this dentist! I had a bridge done for $ 3,000 and my tooth and jaw still ache. My girl friend went for a exam and Dr. Do had told her that her chipped tooth was too weak due to cavity and needs a full replacement which would cost her over $ 1,000. Fortunately, she went to get a 2^nd opinion to find that the tooth was strong enough and they could fix it for $ 170. This dentist said that he always has patients coming in for 2^nd opinions from Dr. Do /​Vista dental group. What a fraud!!! I am going to get a 2^nd opinion myself and sue him if I can. Please do not make the same mistake!!!

I always have such great service and care when I come to Vista Dental!!! Staff is so professional and friendly! I would recommend practice to anyone who’s looking for good quality care!

I’ve been going to Vista Dental for the past 8 years or so. Always happy with the services and the staff. They took good care of me and my family. I have referred friends there and they were happy as well. I’m sure no one likes to go to the dentist but at Vista Dental, they make sure you are comfortable and minimize any discomfort/​pain. Thank you Vista Dental!

I see all the horrible reviews, but my experience was the opposite. Perhaps they read the reviews and improved? I don’t know, but I came here needing emergency services after my assigned dental office did nothing for me. They had sent all their dentists to Florida for a few days. The receptionists were kind and friendly. The woman doing my x-​rays was so patient with me. The dentist was careful, informative, and patient. I hadn’t been to a dentist in twelve years, but they never shamed me for that. The methods were so advanced that I realized I don’t need to be scared anymore of going to the dentist. During the root canal, though, I was fairly terrified and Alex… my dental assistant… was amazing. He was soothing and even held my hand when I needed it. He’s also adorable, which doesn’t hurt. Between Alex and the dentist performing my root canal, the entire procedure went better than expected and I was finished in 45 minutes.
The office staff is warm and friendly. I receive emails to remind me of upcoming appointments. The dental staff is polite, patient, and professional. Vista Dental Group took a bad situation and made it better.

I had a terrible experience with this place. I went in for a regular exam and cleaning since this place is contracted with my HMO. The doctor made 5 pokes around the upper right side of my gum and told me that I had gum disease and thus needed the deep root cleaning. The price they quoted me was $ 1200! They wouldn’t even give me a regular cleaning because the HMO wouldn’t pay for it since the doctor prescribed a deep cleaning instead. I went back to the other dentist that I trusted but not covered under my HMO, and they told me my gum was healthy and happy, not remotely close to any gum disease… Vista Dental recommended me doing this $ 1200 deep cleaning every 3 months until the «Gum Disease» go away. My trusted dentist also found 2 cavities that Vista Dental failed to spot, maybe because HMO won’t pay them enough. I guess the «Deep cleaning» is the cash cow. I feel they treat their patients as walking ATMs. I’ll never go back there.

I continue to receive excellent quality of care from Vista Dental Group. Dr. Do, Vitric, and his staff are amazing. When I first started getting my care back in 2011, I reacquired a significant amount of dental work. They did a wonderful job and now they continue to keep my teeth healthy!
They have never mislead me on any of the costs/​charges. It was always clear to me what my choices are and how much they would cost and I always had a choice of which option I wanted to take and/​or if I even wanted to move forward with the procedure.
I continue to be very happy with the quality of care I receive.

When I first got there, everyone was super nice. I thought, I found MY dentist office. Boy, was I wrong! They said I needed a root canal, but had to send me to another dentist because they didn’t have anyone there who could perform the procedure. So a job that should have taken a day, took over a week and a half! I had tooth pain that whole time! I paid what I thought I was suppose to pay, per the staff, but found out they over charged me 400 dollars!!! I took my insurance receipt to the office and they told me that my insurance was incorrect. They stated they put a name brand crown in my mouth. First off if they gave me a choice, I would have never agreed for a 400 dollar name brand crown. The insurance company stated they were bound to a contract they had with the insurance company and they were not allowed to overcharge me, even if that put diamonds in my mouth. They never reimbursed me, but my insurance company did. It was a headache and a waste time to go through this. Don’t use these people, but if you do– contact your insurance company before you agree to any payment plan. They will scam you if you don’t.

Please check your coverage against your estimate. The very first estimate I received, they were going to overcharge me $ 805 for a procedure that was supposed to cost $ 165. I asked them about it in office and had to pull my book of coverage to get them to even admit that. Then, they claimed that was for the «generic» version of the procedure (a ceramic/​porcelain onlay) and that they only offered the $ 805 version. I a glad that they did not get a penny from me. Not sure why so many dentists are charging inappropriately. The staff seemed very nice but their hand was in my wallet.

Do not go here. Stay away! Find somewhere else. I had been a previous patient for a few years and everything was fine. Due to insurance with a different employer I didn’t go to this practice for 4 yrs. Then I got new insurance with a new employer and went back to them after some years. Late last year at the cleaning the dr tells me I need an ONLAY. They said my insurance didn’t cover the composite (white) one and it would cost about $ 800. They said they could get it done that same day in about an hour. I said ok but regret it. I should’ve listened to my instinct because while waiting I overheard them saying the exact same recommendation to another patient in a different room. «You need an Onlay.»
All said and done I call my insurance because I was uneasy about the costs and they said that they did cover a portion of the expense. I called and the owner called me and stated they would look into it, but no call back. I went to 2 more dentists within the past year and after doing x-​rays both said that I didn’t need an ONLAY and that a regular filing would have been just fine.
This place was recommending Onlays to patients so that they could pay off their $ 100,000+ machine that makes them on the spot. It’s unfortunate we don’t have honest dentists like these 2 owners. They didn’t look into my insurance correctly and I paid $ 800 out if pocket with the owner never resolving my complaint or calling me back.
DO NOT GO TO VISTA DENTAL. And if Vista Dental reads this, your company owes me at least $ 500 because if you would’ve correctly checked on my insurance a portion of the white Onlay was covered. The public is suppose to trust a professional practice like a dentist office and your opinions. It’s a shame that this office uses it and doesn’t correctly do their job. They treat people like a heard of cattle, getting them in and out as soon as possible and looking for any extra avenue to make $$$. The front desk is overwhelmed with calls and clients.

HORRIBLE!!! Stay far away from this practice. One of the worst dental offices I have ever been to. I went to this office for a exam and teeth cleaning. I am young and they are claiming I have gum disease and that I need a scaling. Mind you I have had perfect teeth my whole life. Never had braces or needed them, No cavities, and never needed my wisdom teeth extracted. So I make an appointment for the scaling for the following Monday. When I walk out of the dentist office I realize that they had chipped my front tooth. I try calling the office and they had already closed for the day. So on Monday I call them to tell them what happened they told me to come in and they would take a look at it. Right away Dr. Do starts by saying «we did not do that, I don’t appreciate you blaming us for something we didn’t do» before he even looked at it he is saying this. So I had him review my x-​rays and pictures of my mouth and sure enough my tooth was NOT chipped when I was in there on Friday but it was chipped now. So he told me I was being to hostile and refused to work on me because i am accusing him of something he did not do. He told my insurance company that it was a callus build up. So needless to say i was not happy and called my insurance. They advised me to get a second opinion. Needless to say I did. I went there this morning and they advised me that It was defiantly chipped and I would needed it bonded and also that I DO NOT need scaling done that a regular cleaning would be just fine for me. Please do yourself a favor and do not go to this practice the staff is horrible. The only nice one was the girl at the front desk.

STAY AWAY. Went to this office for a cleaning and to replace a lost filling and ended up with a treatment plan for $ 4,500 worth of work, including 2 new crowns, and planing and scaling for periodontal disease with 6 months worth of treatment! I have some background working with dentists, and also have enough common sense to know that this office needs to pay for that CEREC crown-​making machine in their office some how. So I got both and 2^nd and 3^rd opinion, and found out that a) I didn’t have periodontal disease or ANY deep pockets, b) I didn’t need a single crown, only the replaced filling, and c) that the genuine issue of a failing filling went completely missed here. This practice prizes up-​selling and maxing out your insurance much more than they care about patient care. Find a real dentist, even if means a long drive.
The dentists that I got anther opinion from were so mad they wanted me to report this office to the ADA.

HORRIBLE!!! Find another dentist before you waste your time here! I normally come here… came in early August for some tooth pain. Was told my tooth was cracked and they were just going to shave it down and put a crown on. Ok, whatever to make it better. So I chose a crown that needed to be made in a lab since I couldn’t afford the wonderful crowns priced around 600 – 800. That was going to take 3 weeks :(sweet. Got a temp put on and about a week later i was in SO much pain.
Called the office two different times explaining my pain, oh Kelly it will get better. No offer, hey maybe see if you need a root canal. So after two weeks of pain I had to take it upon myself to see if i did need a root canal. Went to another Endodontist cause the one in their office didn’t accept my insurance, and ohhhhh i do need a root canal!!!
So I get that done and by this time its been 3 weeks and I have an appt for Friday. Well Thursday night at 6 I get a call from the manager at the dentist that the doctor is taking Friday off and my appt will have to be for Tuesday (Labor Day weekend).
So I’m not too happy about this since I have been chewing on one side for 3 weeks.
He ensures me that since I did get the root canal my impression wouldn’t match the crown that was being made in the lab and that when I came in next week, to make me happy he would give me a premier crown instead! The manager Chip promised me the premier crown to make me a happy customer!!! Ok, sweet… I am upset that I have to wait but hey I get the better crown.
Go in the next week and all of a sudden they say well the original one fits so we will still use that!!! SAY WHAT!!! I said I don’t care if it fits you promised the better one to make me happy and we had that agreement as of Thursday, now you are not going to follow through??? BULLSH*T CHIP!
Then he tells me I’m being unreasonable, HA! If you run a GOOD business, you do whatever it takes to make a customer happy (that is reasonable chip says) YES, something you promised in a conversation? I call that reasonable!
Very unhappy with the place and will never go back! Guess the overall TWO stars rating makes sense.

I can’t speak for others, because it seems with every dentist office you get customers with great experiences, and horrible ones. But I will say that this place saved me from San Marcos Dental, which was a similar office, but they lied to me nonstop.
San Marcos Dental told me that I had gum disease, and needed a $ 500 laser treatment or else I could receive no more cleanings, and that I needed a cavity filled in my front tooth. I didn’t believe them, since I had no pain or bleeding, so I went to Vista Dental to get a second opinion. I had an awesome doctor and a great hygienist, and after taking X-​rays and a look in my mouth, they were both stumped as to why the other place thought I needed laser treatment or a cavity filled. My gums were very healthy, and I had NO cavities. They’ve been honest and kind with me since day one.

Do NOT use this dental office. While the work they have completed on my boyfriend has been ok, they are over-​priced and disorganized. The front office insurance benefits gal at this office was impatient and unhelpful when I asked any questions. I needed a root canal and was told that there would be an additional fee if I had an obstructed canal. They said we wouldn’t know if I had an obstruction until the doctor looked at it and «got in there». Prior to my root canal visit, I had asked to get a referral to an endodontist within my insurance network (someone my family has used in the past), but not their in-​house endo (he is only in the office once a month). I was told the prices would be the same due to my coverage, and was instead referred only to their in-​house endo, though twice I requested my preferred specialist.
I turned up for my root canal appointment today, and the insurance specialist said I had to pay an additional $ 525 for the procedure because of an obstructed canal procedure, and this procedure is not covered by my insurance plan. I asked how they knew there was an obstruction, given that last time they said the doctor needed to look first and «get in there». The insurance specialist said the doctor noted it was obstructed at my last appointment. I asked: Why didn’t they tell me before hand so I would have known about the fee and could have shopped around? She said she «didn’t know» the doctor had «already noted» there was an obstruction, though just yesterday I called to confirm the fees! It turns out the specialist determined from my X-​RAY that I had calcification (minor obstruction), and didn’t really need to «get in there» to tell if there was any sort of obstruction!!! Today after my appointment and paying $ 525 extra for an obstruction, I called the other endodontist I had wanted to use to get a quote. They said an obstruction is usually considered part of the root canal and they do not charge extra for an obstruction unless it is severe, and a severe obstruction would have cost $ 225. There would not have been any extra charge for my type of obstruction (which is just calcification). Even the benefits specialist I spoke to said $ 525 was a RIDICULOUS fee for an obstruction procedure. I have been ripped off! I feel foolish for letting this happen. No wonder Vista Dental Group didn’t tell me I needed the additional procedure until I was in the chair, they didn’t want me to shop around and go ANYWHERE ELSE, where I wouldn’t have had to pay any extra money. These people want your money, and they will tell you anything to get it.

I am 32 and have avoided going to the dentist for the past 13 years. This was because:
A: I had all 4 wisdom teeth fully erupted and was freaked out about getting them yanked out of my skull.
B: Dentists have always been rude and judgmental.
C: having to get unneeded work done.
I am definitely a hi anxiety patient and when I was told that I would be given an IV for sedation for getting those 4 pesky wisdoms pulled I was starting to panic.
After meeting with the surgeon and explaining my condition, he assured me that it is nothing to worry about and definitely made me more comfortable by giving me some anti-​anxiety pills.
I didn’t feel the IV going in at all, 2 seconds later I am awake feeling like a million bucks! No swelling and no pain, I felt great even after the drugs wore off.
Day 3, back to eating regularly (with giant holes in my gums) quick healing.
The girls up front are the best, always smiling and very personable.
Sharlene is great, she explained my what I need to get done and had some good stories of her experiences in the chair.
I am not sure what the other doctors are like but Dr. pannu is the best! She was friendly honest and a truly caring person. I never felt rushed when I asked a million questions, and she didn’t act elitist like other dentists that make you feel bad for not flossing.
Looking at these reviews it seems as if one person made multiple accounts on Unilocal to give poor ratings, not sure.
I have had great experiences with this group and hope it continues.

Very gentle hygienist. They are willing to go above and beyond for their customers.

My wife, my son and I are all patients at Vista Dental Group. They have helped us through all kinds of dental emergencies — wisdom teeth, cavities, and crowns. In fact, I now have braces as an adult through their care. Dr. Do is always very gentle as well as the hygenist that I see for maintenance on my gums (harder to brush correctly with braces on). They are the only Dental Group that I would recommend to any of my family or friends. Oh — and Chip always does a great job helping us with the treatment plan and insurance coordination. Keep up the great work!

I have no clue what these other people are talking about? I went to a business expo, received X-​Rays, dental exam, cleaning, trays, and whitener all for $ 39 on a promotion.
When I arrived for my appointment, the doctor scraped the plaque I had built up on my lower teeth (its not his fault its there and its not his fault its uncomfortable). He was quick, told me that I have some of the best teeth he’s seen and told me I didn’t need anything else done. He didn’t try to sell me things I did not need. I am completely happy with the service I received.

Absolutely stay away from this practice in Vista! My experience with them has been the following: super expensive for a standard procedure, scheduling conflicts where they had to re-​schedule 2 appointments only to cancel the re-​schedule 1 hour before the appointment, ran 25 minutes late at my last appt (and I didn’t even get my teeth cleaned) and an office manager with absolutely NO CUSTOMER SERVICE SKILLS OR TRAINING at all. Honestly, I have never been treated so poorly, not even at a McDonalds.
Furthermore, this is the only dentist office I know of where you go in for an exam but then they have to schedule you on a different day to get your teeth cleaned. Every other dentist office I know of schedules both the exam and the cleaning at the same appointment. Insurance scam? Money versus customer service the bottom line? Yep. If I could have rated this place with 0 stars, I would have done so.
Go someplace else, anyplace else than this place for your dental health!