From estimate through pick-up this place is first class. They take pictures of the damage and explain what needs to be done. They work with Enterprise so you are able to pick-up and drop-off right there which is really convenient. They will keep you informed, remind you of the appointment, and will communicate what’s happening. We had a miscommunication about one item that I had asked about(whether the car needed it) and they performed the work even though they believed that it was not a result of the accident. When I explained how I had inquired about it twice to two different people there because I felt that it was part of the repair for the accident, and that I hadn’t intended on getting it done unless it was, they comped the work, but did not charge the insurance(integrity) because they felt that the problem was coincidental and not a result of the accident. This is rare for most businesses and something that I think is worth noting since it speaks to their high level of customer service. Their work is perfection too. First Choice was recommended to me by another highly pleased customer. Please recommend it to others too.
Suzanne C.
Évaluation du lieu : 5 New Gretna, NJ
This should be called First Class Collision. What a great place to take a damaged vehicle. From beginning to end. Anthony walked me through the estimate step by step and I felt confident in his ability and knew my car was going to be handled professionally. The girls in the office are also first class, they arranged for a rental car and handled all my insurance paperwork. All photographs and the appraisal were sent to me as well as to my insurance company. I received a reminder of my appointment the day before. The rental car company met me at the promised time. The day work began on my car Anthony telephoned me and advised me of the damages both seen and uncovered when the car was taken apart. The car was completed on time and as promised. I received a telephone call from the girls in office to tell me the car was completed and then a followup call from Anthony that day to go over the photographs of the work. When I arrived to pick up my car I found the car in beautiful condition. Not only were the repairs completed flawlessly the car was also washed. I could not be more pleased with First Choice Collision.