Lowe’s Home Improvement

We’ve decided never to go back to lowe’s for anything ever again. They seem to have a lot of employees who just want to walk around the store until their shift is done. If you are lucky enough to get one of them to pay attention, they seem annoyed and sometimes downright arrogant. On the other hand our experiences at Home Depot has been a lot more positive.

Went in to buy an impact drill. Found one for way less then I thought. Hours later after getting home, I opened it up. It had came with 2 batteries, a charger and drill. Once opened, there was no drill. One battery and one charger. It had tap and tie downs and security device attached before purchasing. Heated, after spending $ 260 on this, I take it back and they need a manager because they’ve never seen this situation before and loss prevention would need to get involved I’ll get a call back. As I got home, I got a call back from the store manager. He wanted to give me the display and refund me $ 40.
I felt as if my situation didn’t matter since they closed at 7pm and they just wanted to go home and deal with another day. Definitely never shopping there again. I’ll go out of my way to buy tools from Home Depot from now on. Worst experience I’ve ever had at a store.

Love this Lowe’s. Been here probably 10 times and have never had any issues. I buy everything here. From lumber to hardware, even cleaning supplies… If I need it Lowe’s has it.
This store always seems to be clean and organized. I’ve never had any issues with finding anything. The signage makes it pretty easy.
If you get lost and /​or can’t find something ask one of the several staff. There’s never been a time where I haven’t been asked «do I need help with anything». Every time I’ve been in this Lowe’s I’ve been asked.
Great store!

If I could give this place a half a star I would. The service is horrible! The employees are too busy socializing with each other instead of helping customers. The only person who was helpful was the guy in the aisle of the light bulbs! Outside of that could not get help to save my life! I stood in the bathroom section next to an employee who was supposed to be helping me instead she was having a personal conversation and even said she only had 1 person who needed help but it’s almost the end of her shift!!! The person who needed help was standing right next to her ME! She proceeded to get off the phone and when I said excuse me m’am she just walked away. After 10min standing there waiting for help the light bulb guy saw me and went to get the lady again. She then said to me her shift was over and then some male employee walked up and she said he would help me. He looked me dead in my face and walked over to the ceiling fan section and proceeded to talk to 2 coworkers who were engaged in conversation.
I waited another 5 min before walking away only to walk past them and hear them not discussing anything work related but laughing about what occurred last night. Fucking horrible service. HR clearly needs to clean house if people are unproductive or unhappy in their job they need to find another one period!

I’ve been here a couple of times and my trips were in and out to grab something quickly. I haven’t spent much time in the store to have many interactions with the staff. This most recent visit I walked in and asked Lorinda were something was and didn’t even notice she had a vendor smock on. She walked us right to the location and told us to ask her if we needed anything. That was super awesome of her!!! Great service on her end. The CSA that checked us out, not so much. Thank you again, Lorinda!

This review is for the employees who are sick and working. I was at the register and the woman working at this register started coughing and she didn’t cover her mouth. Great, I thought. I turned my head so that I didn’t have to breathe in her germs. She coughs again but this time she covered her mouth with her hand, the same hand that she used to touch my items and my receipt. Then I hear someone else coughing and it was another employee and he, too, coughed into his hands. It’s disgusting! Management needs to teach the employees to not cough into their hands but into the elbows so that germs are not spread so easily. I understand people get sick but when you’re working with the public you need to be more mindful.

DO NOT BUY APPLIANCES AT LOWE’S. I recently found out from a plumber my dishwasher was installed wrong and Lowe’s will not help me at all because I didn’t report it in the warranty period. Bad customer care!

went to get propane refilled, they asked me to wait by the cage, after about 5 minutes in 111 degree weather i bitched them out and they took another 10 to finally get someone to get me the propane.

I love home improvement stores because I’m obsessed with constantly changing, upgrading, painting, repainting, repainting again, and just generally destroying — uhh, I mean improving — things in my home. That being said, I’m not a «handy-​woman» by any means and I rarely if EVER have enough knowledge or even intuition or common sense to do things the right way around my house, and so I’m ALWAYS seeking advice while shopping for a project. Lowe’s is THE WORST place to get it.
I can never seem to find employees in any section I happen to be shopping in. When I do, they seemed rushed, or uninterested, or inexperienced, or just plain unknowledgeable on the subject about which I’m asking. I was in hardware the other day trying to find the appropriate hooks and chain to hang something from my ceiling (errrr, that sounds super creepy. It’s a stain glass picture, I swear). The woman was like, «you’ll have to find some sort of hook.» Well, aren’t I in the mecca of hooks? A hook wonderland? Simply put — the home of hooks? What kind of hook should I be looking for? And where can I find it? The employee seemed completely rushed and put out to be showing me around and helping me find «some sort of hook». I appreciate the vague answer and thanks for nothing. I did manage to find «some sort of hook» and it worked just fine for my project (holy crap, did I figure something out on my own?!?)
I’ve consistently gotten better service at Home Depot when I ask for help so I’ll shop at Lowe’s only if the prices are better or if they carry something I can’t get at HD (some spray paints that I like, for example).

You get one star so I can post !
I just shopped at your store # 1719. Bought 2 contractor packs of Filtrete Micro Fiber Allergen air filters. 1 20×20 and 120×14.
You yellow sales sticker says $ 19.97 «buy two and pay $ 16.97» NO WHERE does it say the packs MUST be the same size, which was the answer I was given by the young man at the customer service counter, after waiting 10 minutes for my turn. I told him, and tell you, that your signage is very misleading! The proper thing to do would have been to kindly reimburse me the $ 6.00 difference and fix your signage. Does that $ 6.00 really mean that much more to your bottom line? One very unhappy ex customer!

It has been a year once they get your money they do not take care of you you do not have a warranty and they hire a handyman to do the work the state contractors board still has found them in violation and they want to give you pennies on the dollar its going to cost 15 grand to refix the bad stuff that they did and they want to give you 5 grand bad news don’t go to them I guarantee you will not be happy and by the way home Depot is cheaper and they have more items to pick from and the people over there will put everything in writing and make sure its done correctly I know I’m having another bathroom in another state done by them they’ve done a great job Home Depot the place to go

I came here to purchase and have delivered several large wood planks. I found the product I wanted, wrote the SKU codes down, and then went to the customer service counter. The line took 10 minutes. When I finally got to the employee, she tells me I have to go back to the department I found the items from and have one of the floor employees enter it in the computer. Seriously? Another 10 minutes hunting down a floor employee who tells me «oh, you have to go to the customer service counter».
He walks back with me and this is where the fun starts. Back at customer service the employees start moaning and groaning about having to enter my order in the computer. Employee #1 tries for 15 minutes but admits she has no idea how the computers work. She starts giving me greif and rolling her eyes at me before giving up. Employee #2 same thing — does not know how to use the computers. Employee #3 figures the order computer out BUT does not know how to change my address where I want the products delivered. Employee #4 same thing, but after being on the phone with the IT department figures it out. Here is the best part… after I slide my credit card the head manager comes over and reminds them all the delivery truck is broke down and they can’t do deliveries!
This all took 1 hour and should have taken 5 minutes. I tell them I’ll rent my own truck tomrrow and pick up the items. They tell me the order will be ready and a ‘will call’ tag will be on the items.
Next day I show up for my order. Guess what… no one readied the order. So I have to find an employee to get the items. He couldn’t do it alone so I had to help. Finally another employee comes over and help load the truck. I go off to do more shopping. They try loading the items in the truck but the first wood plank gets wedged. They then ask me if I can give them some advise on how to load the truck!!! I go to the back of the truck to find one of my planks stuck. And the reason… the plank is 6′ wide while the truck door is 5′ wide AND THEY JUST TRIED RAMMING THE PLANKS IN!!! Oh my friggin goooooooooooooooowwwwwwd!
I drove away saying to myself there is absolutely NO POSSIBLE WAY HUMAN BEINGS ARE THIS FRIGGIN STUPID! But they are and they exist at Lowes Hardware!
Every employee in this store and the manager should be terminated. Completely untrained, brain dead idiots who have no interest in doing their jobs and who can’t figure out how to use a simple 1982-​ish DOS computer system or figure out that something 6′ wide won’t fit in a door 5′ wide!!!

This Lowe’s is always clean and the staff is extremely helpful. I’ve had quite a few home improvement projects and have been able to get expert advice in certain areas of the store which is always nice.
Overall the staff is friendly and willing to do whatever it takes to make sure you get what you need and/​or to find a way to help. I enjoy the garden center although they don’t always stock a full shelf.

Noël is the best! the when it comes to customer service very knowledgeable and helpful :)

I have been coming here for all my home needs as it is the most conveniently located home improvement store by my house.
It’s time to go out of my way to a better store, as it is a customer service nightmare.
Unless you are willing to spend your time finding things for yourself don’t expect anything more.
Employees are extremely unfriendly if you are fortunate enough to get somebody to help you.
Don’t give these people your business!

I try to avoid home improvement stores whenever I can, basically because shopping at these types of stores is such a bore. Fortunately, the staff is very knowledgable and helpful.
I noticed a lot of their prices were very reasonable and often cheaper than competitors. I don’t look forward to visits to Lowe’s, but at least they were able to make the visit just a little bit less difficult.

As much as I’ve always love the Home Depot. I agree that Lowes is a great hardware store as well. For a lot of things, I like it better and strangely I feel a little guilty. Great selection, very competitively priced and different products than Home Depot. I also like their tool brand they have. Just bought a nifty screwdriver with six attachments on sale for only $ 4. What I especially like is at Lowes, customer service is so much better than I expected. You actually get people that know what they’re talking about and very happy to help you. At Home Depot, I don’t even bother asking for help if I can usually figure it out myself. And as for the garden department. Way better selection than Home Depot.
Bottom line. Pretty sure most people agree with the look and feel, products and all that Lowes is where it’s at nowadays. But I’ll always appreciate the Home Depot days back in the day and will still go to both. Lucky for me, this ones closer to home.

I first started coming to this Lowe’s in 2010 and back then, things were pretty good there. Now in 2014, this Lowe’s has gone to hell! The past 6 or so times I have gone to this Lowe’s I have been ignored by staff and sometimes could not even find a staff member. Just a couple of days ago I went there for a dishwasher drain hose and the employee I found was arguing with me about the hose diameter.
I am very disappointed with Lowe’s employees. They must be hiring the stupid because when I walk in knowing what I need and some 20=something tells me I am wrong about my needs… I must take issue!
The kid that «helped» me was an idiot. I knew what I needed and told him that if they don’t have what I need then simply tell me and I will go elsewhere… He was insistent that I was wrong and that I was misinformed about my needs… After he left me in anger, I found what I needed and left.
Lowe’s…please do a bit more pre-​employment screening with your people… We consumers do not need idiots in your stores when WE need help.

There is always the million dollar question, Home Depot or Lowes? For me, they are basically the same. But, I’ll give Lowes the slight edge over HD. Why? Not because I say so, even though that could qualify as a response. It’s because I like the atmosphere more.
Lowes has more of a friendlier vibe than HD. I like the bright lights and I feel as though it is much better organized.
The selection is also a lot better here. They carry a lot more higher quality goods than HD. Price wise, they are about the same.
But both places share the same flaws. They are understaffed and trying to find someone to help you can become a big pain in the «you know what» butt. Butts. Buttsesesses. But I digress.
Butts. So I will continue to shop here because I can. And no one puts baby in the corner. Except for that person. You know who I’m talking about baby corner person, personerer!

Lowe’s is probably my favorite home improvement store. Sometimes it feels like my husband could spend hours there if id let him!
This location is good. Plenty of parking and easy to find. Lowe’s usually does a great job of providing a good parking area. The store is huge that is very clean and well organized.
Customer service here is ok. Not the friendliest of workers and sometimes their cashiers are a little slow. I’ve noticed on a few occasions they’ve been out of stock on what we were there for. When you ask someone about the item, they can’t give a definitive answer as to when it will be available. Bummer.
All in all it is a good store! I know we will shopping here again soon for our next home improvement project.