The Home Depot

This Home Depot isn’t quite as good as most Home Depot stores. Prices are sometimes higher than other HDs. The store is disorganized, and aisles are often blocked by stock carts and pallets. The receiving area for online orders is a bit of a disaster, and it can take a while to find your order.
Some items in the store are not what they’re represented to be on the HD website, and it seems like a bait-​and-​switch. The website will list a good name-​brand items, along with the SKU and location in the store. But when you go to the store, the item is actually a low-​quality generic knockoff, not the item listed on the website. For example the website lists a Belkin F9P609−03-DP under SKU 455 038, but the item in the store is actually an ugly generic no-​brand item, and looks nothing like the photo on the HD website.
The bright side: Some of the people who work here are great, and that’s the only reason I keep coming back to shop here. The person who runs the Paint Department is an absolute gem — very knowledgeable, helpful, nice to everybody, and just brightens my day. I do a lot of DIY, and he has been a fantastic resource. Rod in the Drywall Department is another person with great expertise, and has been a big help to me. The other employees I’ve dealt with range from very good to fair — some of them don’t have the greatest people-​skills, but most are very nice, and willing to help however they can.

Went to this home Depot just looking for a tree stand. But decided to also buy a Christmas tree since the prices were so good. That department wasn’t open yet because it was so early in the morning. But Glen was very helpful and nice and helped me buy the tree and even loaded it into my pickup for me! Was sad he couldn’t accept a tip, so here’s thank you again, Glen!

This is my fifth or so visit to this establishment, which is closer to the Claremont Home Depot due to its proximity to I-​89. It is suitable for most of my non-​immediate shopping. But I have to say that I like the Claremont NH Home Depot better.
First of all, driving into this box store you have to be extremely careful in the parking lot. The convenience of shopping as well as the quantity of outdoor items, means that the store has encroached on the parking lot. Parking is an exercise in avoiding pedestrians, outdoor equipment and vegetation, sometimes creating a dangerous situation with merchandise, employees and customers ambling about.
Additionally, the store is not as organized or as responsive. Case in point. I was looking for shelving items along with other customers. Three store employees came in and asked us to move outside the aisle for the forklift to come in and retrieve a pallet from the upper shelves, then they blocked the aisle. Fine, we all must be copacetic, they have a business to run. But then after they took the merchandise down, they just sat there talking as if on break while customers had to wait… and wait… and wait, totally unresponsive to customer needs.
Having said that, the store is well stocked and the checkout employees are extremely accommodating. The wood and construction area is always full and with quality items. And other than the event at the shelving area, the rest of the staff seem to know their jobs in depth and are eager to please.
A good store that serves the community in a consistent fashion.

On November 17,2014 I purchased a 1500.00 stove. I was unable to pick it up as originally planned as our project fell behind. I received a phone call the day after the scheduled pick up telling me «we are not a storage yard» over and over I heard this from the salesman throughout our phone conversation. After hearing it for the about the 10^th time and him then telling me «I have people looking at it and touching it now… they want to buy it»… To which I replied «you said you would wrap it in plastic and store it in the back room until I could get down to get it» again hearing we are not a storage yard… Do you realize we have hundreds of contractors a week and if we stored everything for them we would be buried… O.k. I get it you are not a storage yard… So I tell the salesman to sell it to them and just order another one and I will come get it the DAY it arrives. So we go through the who, e process he then tells me he needs a credit card to which I reply… It’s already paid in full… Oh well we have to charge delivery and bring it to your house. I don’t want it delivered please just order it to the store and I will come down that day and get it. We go back and forth with him telling me he can’t order it to the store. They can’t order things to be shipped to the store. Hmmm but your website says I can?!? Well it’s wrong. I need a credit card, and rather rudely again tells me «we are not a storage yard»! At this point I told him that we should just do a refund and when I am ready to purchase again I will, at that he says well I will have to speak with my manager and get back to you! So I wait and I wait and wait! No phone call for 6 days! I decide to call the store manager and try to figure out if I still own a 1500.00 stove, to which I get rudely told «this is not something I deal with and he transfers me to the supervisor of aplpliances and I get nobody, just an answering machine! So I wait a few days and call again! Get a wonderful «new» store manager who I explain all of this too. She tells me she’ll look up the information and call me back. Less than 5 minutes, she calls me back and issues a full refund and apologized for the rudeness and lack of respect! I am satisfied! And… 2 days later I get a call from the manager of the appliance department telling me I need to make arrangements to get my stove out of the store! I said to him I have already been refunded due to your salesmen repeatedly threatening to sell it out from under me and repeatedly telling me you are not a storage yard! His comment… oh yeah I remember this conversation with him and you need to get it by tomorrow or we are selling it and charging you a restocking fee! I then tell him do what you have to I don’t own it anymore and will not EVER shop there again nor will anyone in my family! Disgusted with how they treat people! I will never shop there again! Do your research before giving them a dime!

Don’t buy a Norfolk Pine at this Home Depot!
I think the ones here are either spray-​painted or dunked in some kind of noxious green paint or dye. I just bought one. When I got it into my house, I noticed it left greenish marks on my arms. Rinsed the plant in the shower, and it turned my bathtub and shower-​curtain green. The sprayback from the wet dye was so irritating I had to put on a respirator mask, and even so my lungs hurt and I’m still coughing an hour later. Tried soaping and rinsing the plant 3 times, and each time more green paint came off. Finally I clipped off one branch, and tried washing it in the sink. No matter how many times I washed it, still more dye came off. What the heck is this stuff!!! Also, the paint gave me a nasty contact dermatitis on my arms.
If you value your car, clothes, carpet, skin, or lungs — stay away from the Norfolk Pines here. Home Depot should be ashamed of itself for treating customers like this, during the holiday season.

This Home Depot is comparable to any other Home Depot you’ll come across, as the chain does a great job implementing national standards. The remarkable thing about this one is the equipment rental section. When you get out to this area of New England, the Home Depots are a little sparsely located, as are most big stores. I love that about VT, but sometimes you just need a tree splitter or insulation blower or power washer. Maybe all of the above. And I am certainly not buying any of those things, so here’s where the West Lebanon Home Depot swoops in! I rented a blower for some insulation I was helping a friend put into a house, got a brief tutorial on how to use it (it was pretty self explanatory), paid the nice man and went on my way. The staff working there were very friendly (not annoyingly so) and non-​condescending to us. I can’t remember exactly how much the thing cost, but I know it was reasonable. For items like this, which you’ll only use once and only for a day, renting makes so much sense. It’s green too, so the Vermonters will be all over it.