Super Supplements

I never received my order, I emailed the company many times, to no avail, but I DID receive multiple emails regarding rating this fine establishment. Stay away, worst customer service, rather lack of. No confirmation. No response. But they do want positive feedback via bizrate. Interesting.

This review is regarding their online store only. I ordered some tea online and received the incorrect product. I immediately emailed them about instructions on how to exchange it for the correct item. I never heard back. I emailed again two days later and nothing. The email did not say I could not email them and it did not bounce so I assumed I would get a response eventually. I got tired of waiting and went online for more info and all they said was how to *return* a shipment, but not how to *exchange* it. I called and waited on hold for 9 minutes. When I finally spoke to someone they just said they actually did not have the correct item I wanted (therefore, they had incorrect information on their website when I placed the order) and they would refund me my money. Thanks for the refund, but I would have been happier with better customer service rather than this indifferent customer service.

Love that we have our very own Super Supplements in West Seattle. Great service and knowledge.

Wow. Just wow. I was looking for a specific B Vitamin and wonderful sales representative told me I was in luck. They had samples behind the counter she gave me for free. She noticed I was with a toddler so she hurried over and grabbed a coloring book and crayons to give to my daughter. Who experiences something like that? It was an awesome experience to have such fantastic customer service. Will go back.

By far the best customer service one could hope to find! The staff here are kind, knowledgeable, and never ever pushy. In fact they are incredibly patient, attentive, and really take the time to thoroughIy explain how the different products work and affect the body. I am always so impressed with their level of expertise and lack of bravado. All this, plus they have a wide variety of products at reasonable prices. A great addition to West Seattle for certain! Thank you Super Supplements team :)

The prices are very competitive, especially when they have sales. Competitive meaning roughly what you would pay using a quick internet search. Good selection of natural cleaning products and bath products, they have a couple different vendors for the essential oils (great prices too). Homeopathic remedies, nutritional supplements, etc. I’m happy they have the rolls of papaya enzymes (for popping like antacids) and a good selection of travel friendly supplies. The bad reviews on parking, keep in mind that whole area is bad for parking if you are expecting to park within a few feet of any shop or restaurant.

I am so happy that I found this place online. Their prices are great and cheap, and they carry high quality vitamins, supplements, and toiletries that I would usually buy for twice the price in stores. Their products are packed neatly, securely, and efficiently, ensuring non-​breakage because they are individually bubbled wrapped securely or ziplocked. One would think their shipping department is staffed by folks with OCD. This store is a gem of a find, and I would definitely buy from them again.

I love this place. The prices are amazing. The selection is amazing. The customer service is sometimes amazing and other times not so much, but the PRICES… the SELECTION.
Do people know you can get your shampoos and conditioners, your toothpaste, body lotions and all kinds of personal care products at Super Supplements? Plus dish soap and laundry detergent. There’s so much more than vitamins and weird muscle building supplements. There’s even wellness teas and hugely better prices than I’ve found anywhere else.

I am really surprised to see bad reviews here. I never write reviews but I have to correct this one because it’s just not right. I have gone to super supplements on about 3 occasions and on each occasion I was really surprised at how great their customer service was. They treated me as if I was an equal and not a person they were trying to get a bunch of money for. When I asked for some melatonin they could have tried to upsell me but instead they told me to get another bottle because it was cheaper per unit.
So I really don’t understand the bad reviews at all. My only guess could be that this is California Ave., where there are a lot of wealthy people so maybe that despite their material abundance, they’re never really satisfied? I don’t know.

So here’s an honest review. I love saving money in this place on my TwinLabs Dots Vitamin D and B12! As well as my favorite YerbaMate tea which is almost $ 2 less per box than the Thriftway!
It does suck that there isn’t alot of parking, and the staff seems to think that standing behind counters gossiping with backs turned is some how customer service.
In the end… I don’t care. saving money is more important and I’ll walk an extra block if needed.

A while back I decided I was going to get all Martha Stewart-​y and make my own body scrubs. I did all kinds of Google searches until I found a ‘recipe’ (
) I liked. I had issues trying to find 2 cups avocado, untoasted sesame oil or jojoba oil and 1 cup apricot or peach kernel oil, the rest of the items were easy, so I went to Google again. To make a long Google search story shorter for you I discovered that Super Supplements carried these items.
So I venture up to the Super Supplements in the Junction to get my oils so I can start being crafty and stuff. I walk in, look around, I’m completely lost, have no idea where to look for such oils so I ask. Oh they are over there *pointing in that direction* you’ll see them. Now seeing over there has rows and rows of stuff I’m not sure where to go so I just start looking one shelf at a time. After five minutes I still don’t see it so I turn the corner to check the next aisle and guess what at the end of the aisle is the ‘massage’ center where the oils are located. They have one small container of avocado oil and one small bottle of jojoba oil and a bunch of other oils that I’m sure would have worked but they weren’t listed as options on my recipe so I didn’t bother. I take my small bottle of avocado oil to the counter and ask if they have any more or a bigger bottle in the back, I’m told no. I ask if they can tell me if other stores have them in stock, no they can’t.
Needless to say I didn’t buy oils here and I’ll never be back for anything else because the service ruined me forever.

No, but f’reals. As a person with a very high supplement bill each month, I am here to say Super Supplements saves my pocketbook on the regular.
I don’t have any illusions/​attachments to the Junction as a pristine corner of Mayberry-​like condition. Therefore, I am happy that SS is a mere two blocks from my house. As far as I’m concerned, it fills in the Junction nicely. I can get everything from organic produce at the farmers’ market, to gourmet custom-​sliced bacon at Husky Deli, to a huge pile of vitamins and supplements for discount (truly steeply discounted) prices.

I can’t believe a prime corner spot in the heart of West Seattle’s charming Alaska Junction is occupied by an outlet of this god-​awful chain. What’s next? An «As Seen on TV» store? Go back to the malls where you belong and get out of my neighborhood!