McDonald’s

I had ordered 5 sandwiches and a 10 piece chicken mcnuggets through the drive up. When I arrived home I discovered the Big Mac sandwich had no cheese and almost no lettuce. The chicken mcnuggets were cold. I had thought there was a mixup with the Big Mac sandwich so I called the store to ask if there was a problem. I was not given his name and I asked for a name of the male who answered the phone and got no reply. He was very abrupt with me and said under no circumstance could they replace the food items without bringing the order with receipt back to the store. I told him this was impossible as I was on my way to work. I had purchased the food for other people so I wasn’t able to sample everything. He continued to argue with me and made me feel as if this was my fault or I was trying to get free food. I had observed the employees at the drive through were playing on their cell phones and we waited several minutes for our food. My concern was that your employees were not doing their jobs and it was reflected in poor service. I am a former employee of McDonalds and I think it’s a bad representation of your business because I believe McDonalds to have higher quality standards than any other restaurant. I only ask that the store owner/​manager investigate this matter so you do not have future unhappy customers. I will not visit this McDonalds again because of its consistent bad evening service. Their daytime crew seems to be fine.