Harrell Realty Management Systems

Similar to the previous reviewer, I recently ended my lease with Harrell. In actuality, new owners bought the property and all residents were being required to move out — though I inquired as to the future purpose of the land/​property, I was told they didn’t know.
From the onset of my residency I had problems with the HVAC unit. I had to request maintenance three times before they finally got the unit in working order (this spanned nearly 1 month during the record heat wave in June/​July of 2012). This not only made my living conditions miserable, but drove up my electricity bill. Later on during my residency, the HVAC unit started leaking through to the bottom floor. The apartment had patchwork in the same spot when I moved in so I asked if this was a recurring issue (fearful of mold). I never received a response and was told if the leak was my fault I would be charged (after I reminded them this had obviously occurred prior to my tenancy!). I made sure to be present when the HVAC repairman arrived and took a statement from him that the unit «was old and needed to be replaced». I informed Harrell and I never received a reply (nor did they replace the unit). Upon move out I received a $ 145 charge for «damages» done to the HVAC unit. I tried to resolve it and was told (no kidding) that they wouldn’t remove the charge and «would not reply to me again.»
There was also a $ 240 «painting» charge under «damages». Other than some minor scuffs on the front door from normal entry/​exit there was no damage AT ALL to the paint or walls of the apartment. They essentially charged me for a fresh coat throughout the apartment.
Finally, in January 2015, one of the property sprinkler heads stayed on over night and coated the exterior stairs and walkways with ice. I fell down the stairs and injured my shin, ankle and knees. When I reported this to them they responded with «it should not get below freezing tonight so you should be fine tomorrow.» They never sanded or salted.
I’m also suspect of whether or not this building will even be used by the new owners or if they are planning to tear it down (with all of the economic development downtown). In which case, why do I have to pay $ 800 to fix it up?
Not only is this group unethical throughout the tenure of your residency, but working with office staff that are rude and unprofessional (who have access to your HOME) is unnerving. Renter beware!

I warn everyone against using the Harrell Group. If you expect to get your deposit money back, don’t have dealing with this company.
I recently ended my lease of one of their managed properties. After we had vacated and cleaned the property, including having all the carpets professionally cleaned, I requested a final walk through. Harrell Group refused a final walk through.
However, I felt confident that I would get all my deposit money back as the property was in great shape. I can furnish multiple witnesses who helped me clean and can attest to the cleanliness of the dwelling.
I was surprised when I found that my security deposit was reduced by $ 360.00 due to painting charges. Apparently, they had the interior of the properly repainted at my expense.
I have requested invoices for the work performed, but Harrell Group has refused to produce any invoices showing that this work was actually performed.