Tovar’s Tailors

This guy is extremely rude and condescending. I will never go back to him. He did a good job on my dress, but there’s no need to treat people like they are stupid or cheap. I have never been somewhere with such bad customer service. I walked out of there insulted. Avoid this place.

Worst customer service ever. The taylor was condescending and he thinks he’s too good to saw the holes in my pockets and put new buttons on my pants.
He also let me know that, I had a fat neck for a skinny guy… WTF, what a jerk.

Good. Lord.
Where to even start on this guy.
My wife brought in a bridesmaid dress that needed alterations. Being the type-​A personality she is, she took it to Tovar six weeks before she needed it back. Everything was fine.
We get a call THE DAY WE WERE SUPPOSED TO PICK IT UP, that he doesn’t have the right color thread, and we need to go find it ourselves.
What? He’s the tailor. He’s charging $ 150 for alterations and we need to drive around Waco to get the materials? And in all the time he’s had the dress, he calls and tells us this THE DAY it’s supposed to be finished? «You won’t be able to find it, don’t even bother».
What an unbelievable jerk. Just unreal. «I make customers buy thread and zippers and materials all the time» he tells us. No apologies, no discount, nothing. Utterly screws us over and doesn’t give a rip.
Fortunately, we found another tailor in Waco who would do it and miraculously that one owned thread, and did it for $ 50 dollars cheaper.
THIS GUY IS THE BIGGEST SHAM IN WACO. AVOID AVOID AVOID.

Great service and high quality work. Short run times and very reasonable pricing. Mr Tovar is very friendly and will see to it that your clothes fit properly. Expect honest feedback but an intense desire to please. Tell him what you’re going for and he will make it happen! Will definitely return!!!

I had a dressed altered here. Very friendly, however upon picking up the finished product I noticed that the zipper would not zip all the way back up. It wouldn’t zip when it was on the hanger which means it definitely wasn’t going to zip while I was wearing it. I pointed out that the dress no longer zipped and he struggled with it for a few mintues without any success. There was no acknolwedgement that the zipper went from a working zipper to a not working zipper in the time that it was in their care. They offered to fix what was broken for another 25 $.
Not very good quality for alterations and they do not seem concerned with delivering quality work. The alterations that did get done were not actually what we discussed either.
Find someone else to do your alterations it is not worth the stress of getting a poorly put together service.

My experience at Tovar was remarkably different from that of Lauren A.
I found this business to be very focused on my needs. I felt that I was treated as an individual (he remembered me many months after my first visit) and he also seemed genuinely concerned about making sure I looked my best.
I have recently moved 100 miles away from Waco and I just recently made it a point to take three items to Tovar when I knew that business would take me through Waco.
I’m sorry you had such a bad experience.

Stay away from this place unless you like having your floor length gowns hemmed at your ankles, being called a liar or cheap, and my personal favorite being called fat. The customer service is awful and the turn around time for them to ruin your belongings is way too long.