H&R Block

I came in here this year because I hate numbers. Last year I did my own taxes and lord help me that is so stressful for me. I came in and seen Stacy and she was awesome. Everything was friendly and professional and best of all worry free. Thank you Stacy for giving me one less thing to worry about this year!

Expensive. We spent more getting our taxes done ($ 500) than we saved by using h&r block over an online tax preparer like turbo tax. We thought we should get our taxes done since we bought a home this year but it turned out not to be very complicated. It took 3 hours to do a fairly-​simple return. The lady who prepared our taxes was slow, although she was nice. I would not go here ever again.

Bad service to this one and the onion Schofield the reps only cared about leaving work and was rushing to finish my tax. They also booked too many appointments without looking at correctly so a lot of people got told to come back. Also they did not give me the full refund I had to go back to the other branch they have in Wahiawa by Kilani drive. They are very patient, friendly, and professional. They did my second look ad got my full refund back and corrected what the one on Schofield did. Don’t go to the one on Schofield and the one by keemos since they the same people. I recommend the one at Wahiawa by Kilani Dr and Mililani by the new shopping center.

This H&R Block has the worst service ever. I have used H&R at different locations for several years and have always been happy with their service. This year, we had moved, so rather than drive all the way to the location I usually use, I figured I would come here as it’s close to home… BIG mistake.
I made an appt for 11 am. I checked in and was told someone would be right with me. I waited more than 20 min, then finally asked the receptionist if it was going to be much longer. I advised them I had a dr appt later in the day and could not miss it. I was told that the next preparer who was free would take me right away, and it shouldn’t be much longer.
25 more minutes pass while the receptionist continues to ignore me waiting. A lady finally finshes with a customer, comes up to the reception desk, and the receptionist TELLS HER TO TAKE SOMEONE ELSE FIRST, who was a walk in.
I walked up to the desk and said, «Excuse me, but you told me that I would be next, I had an appt at 11 am and I have a dr appt at 1 pm. Wasn’t that man a walk-​in?» She tells me, «Yes, but he’s been waiting over an hour.» Well, I MADE AN APPOINTMENT and I was waiting almost that long. I said, «I don’t understand what is going on here, I made an appointment and you are taking walk-​ins before me. I already informed you I have an appt after this and I cannot wait here all day. » The lady looks at me rudely and says, «sorry, there’s nothing I can do.» After she just told me I would be next.
I was about to walk out, when finally someone else finished and came to help me. What’s the point of making an appt if you have to wait as long as a walk-​in and get treated rudely?
It continued downhill from there, as the other preparers kept coming over and interrupting the woman doing my taxes with questions. So I got kept waiting, again, while she went to help other people, some of whom even came in after me.
I finally left over 2 hrs later (and was only filing a simple return). The best part? I go to send out my state taxes and find that the preparer never signed the form. So now I get to go back again for her to finish the forms. What a joke! Don’t waste your time. Go to another location.

I’m giving this a 5 starts for my recent visit there. I went to this same H&R block for the last 3 years and had a terrible experience last year. Last year, the Representative didn’t really take time to listen to me, would always tell me to wait before saying anything and took longer because she made plenty of mistakes, I even had to go back and finish some paperwork simply because she forgot.
I went back this year because my husband is in the military and we were told that is our best H&R block to go to because they are familiar with the military. I saw the same Representative and was scared I had to go back to her, luckily a more happy and more friendlier rep came and took us to her cubicle. She was fast, efficient and even found us ways to get more for our refund. When we were all done she also sent home some handouts on how to be more prepared for our taxes next year. Even the people before us complimented her on her excellence. Over all, we got more then what we thought we were going to get and we are more prepared for next year.