I ordered balloons for a birthday party that deflated the next morning(they were inflated the evening prior). I let that go. Then, for Valentine’s Day, my brother, father, and I sent my mother flowers. They were dead and wilted by Monday. Was told it was contaminated roses, and it couldn’t have been anything else. Was treated VERY disrespectfully on the phone, and was told we could get a credit or a small arrangement. However, I will not ever be buying from this shop again. This was one of the few times I felt incredibly disrespected on the phone. I have seen some people(mostly with a friendship type relationship) get decent flowers, so I can’t rate solely one, as much I want. I recommend shopping somewhere more consistent, with a friendlier, more customer minded owner.