AireXtreme

What is wrong with this company? I emailed this and last year and also left messages on their voicemail this and last year and no response. Nothing… NADA! I guess business is so good that you don’t need to return calls or emails.

I have been a costumer for several years. They always provided decent service. This time, March/​April 2015 I called them 6 times and left messages, explaining the problem… not once did I get a call back (and yes, I left my call back number every time!). I finally called a different company, they called back the same day, came out 2 days later and fixed 3 of our split air systems. I will never use Airextreme again, apparently they don’t value their customers!

On Thursday I came home to find my Fujitsu a/​c wasn’t working all day. I spent the next two hours trying to fix it myself with the help of Google. Friday I called the company that installed my a/​c but they weren’t able to come out to look at my unit unil the 15^th! I told them that it was too long to wait because it was June and it was hella hot at my house. I desperately called around to everyone else I could find a number for and multiple places didn’t answer (I didn’t bother leaving a message) and one place told me they only do repairs on units they have installed.
Finally I spoke to Dan, the technican at AireXtreme and he was very friendly. He was on a roof at the time of my initial call but called me back and was able to stop by the same day! I gave him directions and he was able to switch out the faulty part right then and there! I am so happy that he was able to fix my ac the same day and I believe the price I paid was also reasonable.
Note: If you didn’t actually listen the whole voicemail message on main number you wouldn’t have known to call Dan directly if you are having a repair request. I had to listen to it twice, the first time I hung up because I didn’t want to leave a message. I’m not sure if maybe on their website they should put something down about calling the tech directly to schedule a repair appointment.

I have no complaints about Air Extreme either, but I think it’s because Ryan forgot to show up for the appointment he scheduled to give me an estimate. Pathetic.

I have no complaints about AireXtreme.
Working with Ryan was so easy.
He worked around our schedule and had our split a/​c system up and running in a few hours. Turns out they do work with my go-​to electric company, so it just reassured me in choosing AireXtreme.
The guys that did the actual installation were extremely professional and did an amazing job. We provided exterior paint and they actually painted the tubing (and did a perfect job) and anything else that was on the exterior so that it wouldn’t stand out. Kinda important for the aesthetic appeal as well as… well, we never sought approval from our HOA so hoping they just don’t notice. We didn’t know where exactly anything was going to be installed so we weren’t sure what we needed to move around, but they ended up doing it for us. I had actually dumped all the clothes into our closet to get it out of the way and it turns out that’s where they needed to go and they cleared everything out neatly. I feel kinda bad because it was a big mess: x
Again I want to stress the professionalism, promptness, affordability and ease of working with this company. Ryan’s literally the only person to ever get back to me about this and from what I’ve been told by friends and family with split a/​c systems, we got an amazing deal.
I’m now sitting pretty in my uninsulated home in Ewa Beach with my a/​c set to 76 and I’m still under the covers. Also, my ceiling fan is louder than the a/​c. Even the condensers are silent. I wasn’t sure anything was even on, but it’s nice and cold in here.

I requested quotes from three air conditioner companies (installers) and AireXtreme/​Ryan Tamanaha was by far the best value. Specifically, Ryan Tamanaha (the owner) immediately returned all my phone calls, and he came to my home for an inspection and to develop a proposal. He had numerous ideas for improving the quality of the installation which I accepted. Although his quote was not the lowest nor the highest, his service, ideas and especially the efficiency of his crew and electricians were worth the price he quoted. He arrived on a Monday morning with his crew of six and two electricians as scheduled and was finished installing three Mitsubishi air conditioners in a day and a half. One of the great ideas was to put the wires and drainage line for the kitchen unit concealed in the double wall by removing the dry wall in the adjoining room. His drywall repair subcontractor was on my door step Tuesday morning and by noon I could not tell that a portion of the wall had been removed. Ryan followed up with an invoice that had the information that we needed to claim the Hawaii Energy Rebate (credit).

I was torn on the rating here. Based on my last experience, I would have posted a single star but they got the second star based on the first time I worked with them.
In December of 2010 when I purchased my house, the AC was not functioning properly. It turned out to be a leak in the coolant line. AireXtreme did a great job with the repair and got our house cool and livable in a painless and professional manner.
Fast forward to May 2014. We noticed water running down inside the paint on our wall under the AC unit. Based on the previous experience, we called AireXtreme to diagnose and resolve the issue. At the time, I could feel algae in the drain pan and we had a steady drip from the overflow drain (my wife and I were unaware at the time that this was the backup drain). The service person cleaned the drain line but apparently failed to assess or address the root cause.
On Sunday, September 14^th, we noticed that the overflow line was gushing. I called and left a voice mail and received no call back. On Thursday we got in touch with another company who agreed to come out on Monday, September 22^nd but by the evening of Sunday September 21^st, our ceiling was leaking.
The other company arrived as scheduled and the service person indicated that it appeared that the unit was long overdue for servicing. I explained that we had just had another company out in May and asked if it looked like the problem had developed in the past 4 months. He indicated that it appeared that it had been at least a couple of years and that, perhaps, they cleaned the drain line but did not clean the pan (or the algae that had built up). He believed that was probably what caused the line to get clogged again in such a short time. The clog was so severe that he was unable initially to run the snake through the line. He also indicated that it did not appear that the drain pan was properly seated under the AC unit and that the water was not all landing in the pan. Whether this was a result of the service call in May or simply was not noticed during that service call is not clear, regardless I find this concerning and disappointing as it probably aggravated the damage to the ceiling.
When I call on a professional to repair something, I expect to be able to trust that the the job will be completed, that the root cause will be identified, and that I will receive recommendations one what should be done next. When only the symptoms are addressed, recurrence is nearly inevitable as evidenced by my current circumstances.
I’m sorry AireXtreme. While I had a good experience the first time around, you’ve lost my trust. I won’t be calling again.

It has been so hot lately that I decided to air condition my home. I knew I wanted a split unit so I started my research. After calling around to many air condition companies with no call backs from anyone, I then asked the contractor who remodeled my home who he uses and he gave me Ryan Tamanaha’s (the owner) number for AireXtreme with a glowing recommendation. Hence, I called Ryan and left a voicemail. Within hours he called back, and apologized for missing my call (which I thought was a nice of him to do). We made arrangements for a onsite quote per my schedule and within a few days he arrived right on time which showed his professionalism. Although I knew he had a busy day, he spent about 45 minutes patiently answering all my questions and giving options to ensure best cooling for my modest 1100 square ft. home. We discussed the pros/​cons of different configurations and different brands of split units, power consumption, efficiency, and capabilities/​limitations for each type of split system/​style. He was very patient and professional. He even responded quickly to texts when I had even more questions. In the end I installed a mitsubishi 24,000 btu and a 12,000 btu system for what I thought was a very fair price. The install crew arrived on time and were very professional and during the install I saw them use quality tools, methods, and hardware to ensure a high quality and durable install. Their installs have a 1 year labor, 5 year parts, and 7 year compressor warranty. So in the end when you combine the fair price and quality installation I felt like I received an awesome value for the money spent. Also, since electric operating cost was a concern to me, the efficiency of running both systems 24 hours a day is so good that I only had to add 2 more solar panels to my existing PV system to ensure I do not get a HECO bill. I highly recommend Ryan and the crew of AireXtreme!

Dan was very negative and irritating when he came over. I tried to play nice but really wanted to smack him in the mouth. He repeatedly informed me how my AC was «junk» and while removing the cover, used excessive force causing the plastic to crack. When confronted about it, he said that it was not his fault because the AC was old. He refused to repair the damage he caused and charged over $ 200 for cleaning the filter. Do not go with AireXtreme.

4.5 stars.
Recently made the investment to install a Mitsubishi split system in our main living room and kitchen. Shopped around and received many free quotes and recommendations. Decided to go with Aire Xtreme due to their sales consultant, Ryan Tamanaha, and of course, their competitive prices. He kept us in the loop at all times and even gave us a nice discount due to the fact that our original Fujitsu choice was suddenly unavailable. We’re absolutely enjoying our new Mitsubishi split system and am ready for whatever the hot Hawai’i summers have in store. The install was timely, efficient, professional and courteous. We will definitely keep them in mind when we decide to install units for the rooms.
Tip: Homeowners, be sure to get the permit for $ 350 extra. Well worth the hassle of attaining on your own and getting after the fact or when you want to sell. Worth the cash and remember, it’s the law!