Flagship Fastlube

customer service is right on point … They explain what is going on and are very friendly!

Stay away!!! I got my oil changed here and they Fucked up my oil pan. I’m not kidding, don’t get your oil changed here!!!

I’d keep your car as far away from this place as possible. I know my way around my vehicle but don’t have the resources to change my oil on island. So I took it to these guys because they were conveniently located next to Costco. They asked me if premium oil was okay. I told them yes but was never told how much it would cost and honestly, I didn’t really think to ask as I’m used to paying $ 40-​$ 65 at the most. I left my keys and went inside to sit down. Shortly afterwards, one of the technicians came in to tell me my battery was dead. I thought this was odd because the battery was relatively new so I walked out to the car with him and got in a it started right up. The technician acted somewhat surprised. So I go back inside and I wait. While I’m waiting I noticed that a technician came up to almost every single customer to tell them something was wrong with their car. Wiper blades, burnt out light bulbs, dead battery, electrical issues, etc. The technicians then pointed out that they conveniently had those items for sale. One guy sitting next to me, was being told his wipers were bad. He quickly stated, «I just replaced them yesterday» and pulled out his receipt to show the technician. The technician said, I’m sorry but they are bad.” Anyways, back to my story. After a long while the technician came back to me and told me that my battery was dead again. So again, I walk out into the shop where my car is and the technician is under the hood. I try to start my car. Nothing happens. No ticking, nothing. I get out and look under the hood and the technician is leaning over the battery. I look at my battery and the cable was loose. I asked the technician to tightened it and guess what, it started perfectly. I find this very fishy. I haven’t had a single issue with it since. So after all that, the girl behind the register called me up to pay and she told me it was $ 145.00. I about fell over. I asked her to please repeat the amount. She said $ 145.00. I told them I wasn’t paying $ 145 for an oil change. She then proceeded to tell me that that’s what I had requested before on a previous visit. I then informed her this was my first time here and that I wasn’t paying $ 145 for a oil change. She then told me they would have to take all the new oil out and replace it with other oil. I said okay. Of course, I was by then at the end of the line again so I was able to people watch again. Again, every single customer was approached with something wrong with their vehicle. The best instance was a little old man was told that all of his bulbs were out. EVERY SINGLE BULB. Poor guy. I spoke up in his behalf to let him know that they were pulling a fast one on him. This place is as crooked as it gets and are half the reason I normally do all my own work. DO NOT TAKE YOUR CAR HERE. If you do, don’t take the «something’s wrong with your car» trick. By the way, my battery is still working perfectly.

Oil change time. I decided to go to flagship because I wanted to try something new and out of my ordinary. I normally change my oil at good year but today I felt like giving my money to flagship. To my surprise I’ve been putting the wrong oil in my car. What the heck goodyear? Flagship rep told me that my car requires a certain oil. I’m not a mechanic… so please take care of it. Thank you flagship for your vast knowledge and recommendations.

Over promise under deliver seems to be the theme at fast lube. I came in for a oil change and tire rotation. I was told the service would take around 2 hours. I was in a rush so I decided to go for just and oil change. I was told it would take just half an hour so I agreed. Hour and a half later I’m still here and the car is not done. This is my second visit here both times I have been quoted a completion time that was way off. I find it quite ironic this place is named fast lube…

I’ve been here a few times because it is really conveniently located next to costco. I’ve done an oil change here twice and recently had a safety check done. The first oil change was fine. It took them probably an hour or so but I was shopping at costco so it was fine. The second time I went for an oil change they told me it would be 2 hours and my wife took her car to Costco for tire work. Costco told her 3 hours and were done in 2 hours while Fastlube told me 2 hours and were done in 3 ½ hours. A bit of an annoyance but whatever.
Not long ago I took my car in for a safety check because we were again shopping at costco. This time they said it would take 2 ½ hours. 3 hours passed and we were done shopping so we waited at Fastlube. We waited there for another 20 – 30 minutes before one of the girls told me that my license plate lights were out and that I would need to replace them to pass the safety check. I told her I would have them replace the lights so I could just pass there. The same girl came back 10 minutes later and told me that the bulbs were not the issue and that there was an electrical problem with them. She also said that if I wanted to I could get a temporary pass that would give me 30 days to fix the issue and return for a pass. I agreed to the temporary pass and she walked off. 15 minutes later we were waiting and one of the other male workers came in and asked if we were waiting for a car. I told him that we were and he said that he would go check on it. Another 15 minutes later I look outside and see that same male worker hanging out with the other workers laughing and chatting. I wait another 5 minutes before going to the front desk and asking about my car. The girl at the counter told me that she would find out and when she did, she told me they were waiting on me to see if I wanted the temporary pass…
If you’re keeping track, that is about 4 hours in total. Grudgingly although the girl at the counter was great, I told her yes and that I had ok’d that 30 minutes ago. She apologized for the wait and said they would go ahead and do the temporary pass. 10 minutes later I was given my keys and was on my way. My car still had all of the plastic wrap around my seat and the paper floor mats on the ground. Upon starting my car, I got a click and no start. The girl came over and asked if my car wouldn’t start. I nodded and she checked my battery and told me that it was a bit old and that I might need to buy a new one. Although my battery was doing fine before I went in, I admit that it was old and I did have it replaced so the battery not starting my car isn’t something I hold against them.
That same day I called Goodyear down the street to check and possibly replace the battery as well as looking at the electrical issue that Fastlube had cited. About an hour later they called me and told me that my battery was indeed old and that they went ahead and replaced it and that my car was ready for pickup. When I went in to Goodyear I asked about the electrical work. The worker told me that he wasn’t sure what was wrong because the license plate light was working fine before and after changing the battery out. He said what he thought Fastlube did was turn the headlights switch on all the way to auto which leaves your headlights and all nighttime lights off unless the light sensor doesn’t pick up enough light. In fact, he was confused because he made the same mistake when he went back to check the lights again. The difference was that he caught the mistake and almost immediately as he made it.
I called Fastlube and told them I would be coming back and what the worker at Goodyear told me and they agreed to give me the safety check. I returned to Fastlube and wait for it… yeah, another 10 minutes later I was given my pass and an apology. I felt bad leaving because I’m not a mean person by any means but by that point I was noticeably annoyed with all of the miscommunication among the workers, the repeatedly underestimated time frames, the slip up with the license plate light, and just the long wait times in general. Although the girl at the counter was good and about 6 of them outside said goodbye to me with some apologies as I left, I was left with a very poor taste in my mouth and could barely nod at them as I went to my car.
Although their location is very convenient, I cannot recommend anyone going to this Fastlube.

Christmas Eve last minute safety check.
I needed a new safety check to go to a Christmas party on base because our current one was lost or stolen (vanished like a fart in the wind) and everywhere we tried was closed for the day being that it’s Christmas Eve. So I was happy to hear that they were open and that they weren’t too busy. The staff was very nice, quick, and helpful. We were in and out in 15 minutes.

Friendly service mostly and convenient location. That’s pretty much all I have to say.

After giving a poor review; the owner of Flagship, Chris, contacted me. I believe in second chances, he took the time to follow-​up with me and although my car is still experiencing issues, I am more inclined to bring my business back to someone who showed he cares about his business and pays attention to customers. Chris is obviously passionate about what he does and it’s good to see it.
I will go back simply because he showed effort. Thank you Chris.

I have been bringing my car here for a few years now to get my annual oil change. Up until a few days ago, I never really had a problem. This past visit, I also go a Transmission flush and a Rear Differential Fluid Change to go with the oil change. I dropped my car off at 11:30am and was told it would take 1 hour to complete. I was on my way home from work so I did not want to stay and wait for it so I told the attendant who checked me that I would be going home and she said they would call me when it was done. She confirmed my phone number with me and it was correct. Almost five hours later, I had not received a phone call so I decided to call them and check in. When I asked them for a status update the man on the phone told me it had been done for awhile. I never received a call for pickup and when I informed him of that, he just told me I could come to get it now. No apology for not being informed of my vehicle being ready.
The next morning, I was driving my car to work and noticed that it was idling pretty rough when at a full stop. This was a problem I had never experienced with my truck. It was 3:30am at the time and I was unable to call them until after work. Luckily a coworker of mine with far more car experience than me took a quick look at it and while checking my dipstick found that it was 3 – 4 quarts overfull. He told me that this is probably what was causing the rough idle. I called up Flagship after my shift was over and spoke with the manager, Anne. I told her about the issue I was having and that I suspected it was due to the oil being overfull (keep in mind, this was a service they had just performed a day before). I had been warned by my coworker that it may be a risk to drive the truck in that condition as I may blow something. I conveyed that concern to her but she did not have the manpower to send a technician out to where I was. She suggested that if I did not want to drive back to their location, I could take it to the one closest to where I was. I decided to bring my truck back into her shop because it wad closer to home and if it was something that might take awhile, I wanted to be able to come home and wait instead of sitting at the shop. I was told to pull in and say that I spoke to Anne and that I would be helped.
So, I brought my truck back to the shop and informed the attendant that checked me in that I had spoken to Anne about the issue I was having. She said I could leave my car at the bay window and have a seat in the waiting room and someone would be in to talk to me. I waited for an hour and not one person came to speak to me in that time until the same attendant who checked me in brought me my key and said my truck was parked outside. I received no explanation of what the official issue was or even an acknowledgement that the oil was overfull and corrected. Nobody apologized for the mistake or for the inconvenience of having to bring my truck back.
I was not mad about the situation prior to that as I realize that mistakes can happen. I wasn’t even looking to make a big deal about it. But when there was no acknowledgement, ownership or apology for it, I had to draw the line. Sure, the problem I was having did go away after bringing it back in, but without an explanation, I’m not even sure if everything is really ok or not. I will never again bring my business to this location and I suggest that you don’t either.

Friendly professional service. Always like coming here to have service done to my vehicle. Came in today to have my oil change that is due soon. But I was in formed that my transmission service is over due. I totally forgot about it but thank you for the service personal for the reminder. So I’m having it done to make sure my baby last for a long time.

After my negative experience here, the owner called me personally to apologize and offered me a $ 100 coupon for whatever I needed at his various shop locations. I thought this was very thoughtful and shows that the owners do care about their quality of service.

I know my previous was not all that great but I really appreciate how the company took time and the effort to fix the miscommunications and misunderstanding. I feel the company try to do their best in building a great relationship with the customer which is a plus. Everyone makes mistakes so I am willing to go there again. Awesome customer service.

I spent 5 hours at Fast Lube today but please read my 5 star review! They provided me with amazing customer service and I will definitely continue to give them my business!
I brought my car in for an oil change and told them I heard noises when I pressed the brakes. I left my car there and went next door to get my nails done. The receptionist called me back about 30 minutes later and said the oil change was done but my brakes definitely needed work and they did not recommend driving the car till it was fixed. She gave me a quote and I told them to go ahead and work on the car. She quoted me about another hour.
After about 1 and ½ hours, I checked on my car and it still wasnt done. They tried to explain what the hold up was, but me being a non-​mechanic, I needed to visually see the issue. Joe, my mechanic, brought me back to my car and showed me my corroded brake caliber. He said he tried everything he could but we would need to order the part. He also showed me my brake pads, which were basically nonexistent and those scared the crap out of me. Couldn’t believe I drove around with it! I told him I was going to sell my car soon so I was trying to not spend an arm and a leg since I was buying a new car soon. He kept that in mind and found the cheapest (but safest) option for me.
Anyway, so we needed to wait for the parts to be delivered. Some of my parts came from as far away as Kailua! A few more hours go by, I meet up with Joe again and he explains everything that was happening. He was very informative which I appreciated because waiting for hours with no update can be annoying! I was stranded at Fast Lube (hubby was a work and I had already did all possible fun things around the shopping center — eat, do my nails, eat again) but the entire staff was very nice the whole time which made my long wait pleasant.
My phone started to die and I didn’t have a charger. I was worried about driving back home to Haleiwa at night with no phone and kinda mentioned it in passing to Joe. He tracked down a charger for me so I could continue mindlessly scrolling through social media to pass the time.
I also mentioned to the receptionist, Chelsea, that I had an old car battery in my car. I had forgotten to take it back to Walmart and needed to dispose of it properly. I asked how much they charged to get rid of it. The manager John told her they could dispose of it for free! Thanks guys!
At around 630p (I got here at 130p) my final part arrived! Yay! I was rung up by Chelsea and she spoke with the manager, John, about some additional discounts without me even asking! I got a huge discount taken off the original quote! Thanks!
I really appreciate the service Flagship Fast Lube provided me. I normally would’ve been really irritated (5 hours IS a loooonnggggg time) but they really bent over backwards to give me great service and make my wait bearable. And after all, it’s not their fault they didn’t have the part and I needed it done that day due to safety issues.
John, Joe, Chelsea — you rock! I have worked in the customer service industry for 10 years and know good service when I receive it. Thank you so much! :)))))))

I had a pretty good experience other than the mechanics not sure how to pop open my hood … Kayla was a girl who took down my information, she was — not on the bright side and I seriously needed to repeat myself about 10 times for her to hear me and she had a bad attitude… pretty rude but the guys finished my oil change and recommended some other things which I ended up doing… Took a tad longer than they said but as long as they did it I was happy. One star for Kayla though because she is the person I dealt with face to face and the reason I wouldn’t go back.

idk bout this place… a worker was really cool and filled my tire up with air for free last time i was in the area, but today another worker isnt that helpful. They are slow in business today and are giving me 45 min for my oil change? why? theres like only a couple cars. And the price is kinda high «43+ tax» thats a lil pricey. anyways im doin it just because i want it done today. wont be coming back.

I would definitely recommend this place to friends. First of all as we pull up to the place the staff is there to great you and ask how may I help you. That’s always a plus for me. Great service is hard to find. I just wanted an oil change and the wait was about 1 hour. Which is fine to me bacuse I could go eat and then come back. However my wait time was less so I was actually in and out.
When they were finished with my car the lady reviewed what they did to my car. That’s a good thing because you want to know what they worked on for your car.
Kind of pricey but its good. When your waiting around for your car to finish there is a waiting area with TV inside. Or you may just walk right across and check out some of the restaurant. There’s panda, ramen ya, fat boy, sushi, and of course Starbucks.

BEWARE OF THIS STORE!!!
I gave them my business a year ago, and came back today 9÷20÷14 to give them a second chance. Horrible! Never again…
1) They wouldn’t give me an oil change unless I used premium grade oil @ $ 85
I told them «No, regular grade oil or I’ll take my business elsewhere»…
then they agreed to service my vehicle.
2) Way over filled my tires with air
3) Waited 1 hr 45 min for my car (brought it in @ 8:10 am)
I pulled up and let them know I needed an oil change and safety check on my 2009 Nissan Altima 2.5 S model. I said I wanted the regular oil not premium as I had gotten the last time (something that they recommended, so I said okay, little did I know that I did not need premium for a car with only 29K miles at the time — only after the fact)… So, they pulled up my name and said they could not give me regular grade oil that in order for them to do an oil change they had to use premium oil because that is what the Nissan Manufacturer states.
I told them «No, I’ve never heard of that, you guys are the first place to ever tell me this and I have gone to other places including the Nissan dealership and they have never mentioned this to me and they all used regular grade oil — unless I want to upgrade». So I told the guy, «If that’s the case I’ll take my business somewhere else» (which is what I should have done). Then he said well let’s see what we can do… Then the manager yells over to him, «no you gotta use premium that’s what’s stated on her file», he tells her «that’s not what she wants». I told the guy «no, I want the regular grade oil».
The guy said «it should state on you oil cap what is needed», so I popped my hood, there was no label stating that Premium was required. Then he tells me «well. maybe it’s in the owners manual, can you take it out». I pull that out and look. still nothing. Really?!? Was all of this necessary to begin with? So the guy says «okay, I guess we can use regular grade». I sign the paperwork, then he tells me the wait time is 90 minutes. Really… So since I’m already overdue for the oil change I agree to wait.
While I’m waiting in the wait room, I see another lady there before me. I notice she’s starting to get agitated… no one is working on her car, it’s just sitting in one of the bays. She asks the girl at the counter «when is my car going to be ready, I’ve been here for an 1hr 20mins already». The girl goes out to check and tells the lady «just 15 more minutes». The lady tells her «it should have taken only 30 – 45 minutes, what’s taking so long». The girl talks to the manager in the bay and tells the lady «my manager will give you a discount since you’ve been waiting so long». The lady tells me «they work on my car for 5 minutes then go away, then come back and work on it for 2 minutes and then leave again, I just want to get out of here». She said she’s been there since 8:00am and it was now going on 9:35am.
Now my paperwork and keys go to cashier, and the lady’s car is still not ready. The girl at the cashier waits until after the lady’s car is done before calling my name… another 10 minute wait on my part. My name is finally called at 9:55am that my car is ready. I waiting for my car from 8:10 to 9:55 (1hr 45 mins)
Note: When I first got there my low tire pressure light was on, so I thought my tires may just be low on air and it would go away after they filled it properly. When I left the light was still on. So I went to Lex Brody in Pearl City. Come to find out that this oil change place WAY over-​filled my tires… So disappointing. (I got the problem fixed at Lex Brody AND AT NO CHARGE). Thank you Lex Brody! Thank you very much!
Flagship Fastlube… I tried, but you failed miserably. You should think about changing your name to SLOWLUBE and «Let’s try to pull a fast one over on a girl, she won’t know». So disappointing… shame on you guys.

First time visit this week and it was quick with satisfactory service. Came by for a safety check and it wasn’t busy. Friendly staff who promptly assisted and explained pricing upfront.
Car was done in 20 mins and they phoned me when it was ready. They had two females on staff which is always nice to see in a usually male dominated setting.
Comfortable waiting area available, but tons of other options around. Starbucks, Nail salon, Costco, Fat Boy’s restaurant, etc.
I’d come back here for service.

I could literally have gotten 8 oil changes at Jiffy Lube in the time it took Fast Lube to complete one. This was on a Thursday afternoon, with no line. Presently, I realized why there is no line for this place to begin with.
My oil change took two hours. There’s only so much chicken bake and frozen yogurt I can eat at Costco whilst waiting for my car to be serviced.
Aside from the oil change, i requested a safety check be done on my vehicle. I waited an additional 25 minutes for a safety inspection. I was about to pay for the oil change and safety check services at the counter, when the receptionist told me I passed the safety check and handed me a signed Hawaii Vehicle Inspection document, indicating that my vehicle had passed inspection. Abruptly following some correspondence with her manager, the receptionist was # LOL JK YOU DID NOT PASS and withheld the actual safety sticker. Apparently my wipers were inadequate. She then offered to sell me some ridiculously overpriced wiper blades.
Why put on the rigamarole of a 25-​minute safety inspection if you’re going to fail me on something as facially obvious as (allegedly) inadequate wiper blades, and then proceed to charge me for the failed inspection and offer me overpriced wipers? Never again.
They told me if I got new wiper blades, I could return and get the safety sticker without additional charge. UM I WOULD THINK SO. Irregardless, I would rather spend my $ 19.19 at another place to get a safety check than give these guys another dime, which is what I did.
Somehow, I feel no qualms about giving a one-​star review to Fastlube. They’re hardly a mom-​and-​pop local business, and I don’t think it’s unreasonable to hold corporations accountable for deceptive business practices.
Note: The receptionists and service people in the garage are friendly and approachable.