OfficeMax

Went in to make copies needed for an event the next day. We were told that they were unable to complete the order before closing at 7:00PM when we went in at 3:00PM due to other orders and that if we made the copies ourselves that they would «try’ to bind them before the end of the day.
We spent 40 minutes making the copies and left the books to be bound. Though there were three workers at the copy center, they were not doing any work when we were making our own copies and when we left, they were not only talking story but they had dropped all other supposed work to bind the copies we made on our own.
I would not recommend using this copy center unless you want to do most of the work yourself.

Horrible customer service in the printing department at this Office Max. Worker didn’t seem like she wanted to help me and had a major attitude about answering my question on why my project was not ready yet. It’s not my fault that I pay for a service that could be done in a day and now I’m waiting almost 5 days for it.

much mahalo to the staff. especially vinson from the printing department. i called for printing info and he was very helpful. went in did what i needed to do. fast, friendly and easy. i’ll definately be back.

This OfficeMax is in a convenient location in Waikele. There’s plenty of parking so you won’t have to search for a stall. They have a great selection of office supplies and the store is kept clean. They also do price matching which is a big plus. Staff is knowledgeable, but not as friendly as other similar business I’ve been to. However, that aside, I’d still be a return customer and would recommend this place for office supplies and computer equipment.

PROS:
1) Very clean. Parking lot, sales floor, and restrooms. Very well taken care of.
2) Knowledgable Staff. I have yet to stump them. I’m no IT major, though they sure know their business to a science and don’t make you feel/​look stupid for not being as knowledgable. They’re right on spot.
3) Price Match. We bought an +$ 850 laptop and on the way to the car my wife found the same item on the Officemax website for $ 90 less. We returned immediately, presented this to them and without a question the difference was taken from my bill. Super!
4) Mr. Gush. I just had to give a shout out to him here. He helped us with a massive project a while ago and has since been promoted. He’s the man-​to-​see if you have a question/​problem. He has ALL the answers. (This is not in any way to take from the talent of the entire staff. They all have the right answers or know where to find them.)
5) Selection. You’re in Waikele and at the Outlet Center meca of Oahu. You could go to Waipahu and find a similar item, or the other direction to Honolulu, though you’re here… and be thankful of that fact. If you have an office (we do) and need ANYTHING to supply it to operate better, this is the place to go. Hands-​down the best for selection, value, and service.
6) Returns. Absolutely NO PROBLEM. I’ve been through countless laptops until my most recent acquisition, a Toshiba that rocks the competition, and every time I wasn’t satisfied, I would return and with only one question asked, «What was the reason you’re returning this laptop?», you are on your way. DON’T take advantage of this offering. If you REALLY want a laptop and go here, be honest, tell them it’s just not the right fit for you, and select another one.
CONS:
1) None, and…
2) None.

Purchased our first family computer here. Staff was very professional and knew a lot about the products. The employees weren’t clingy, were very patient and helpful. We definitely would recommend this location to our friends (since we have no family on the island). Overall, our experience was pleasant and we got what we came for. Keep up the good work OfficeMax!
P. S. They have a lot of good deals!

A lot of options and there always a sale going on. Good for school or business shoppers

I’ve been coming here for their Impress Printing services for a long time now. I’d say since 2007? It’s conveniently close to home and prints are immaculate all the time. Being as I am a graphic designer, I set (impose) all my prints and make it super easy for someone to open and print. (I set them all in PDF form where nothing can be altered.) Also because they offer larger printing formats. My favorite size to print on is after all 12×18 (which most local printing places do not offer?)
On certain occasions though I felt as if the print shop workers had no knowledge/​skills needed to do tasks like double sided printing. Other times I got really good associates who knew how to manually line up graphics for print and prints came out exactly how I wanted them to. But all in all, customer service is really good and they recognize me all the time.
I also feel they should carry a much more lighter paper weight for 12×18 since they only have a cardstock weight.

Went here the other week on a weeknight to buy supplies for an event I was helping to plan out for. It didn’t appear to be busy.
Was assisted by Jenna, who was friendly and helpful. She asked if I needed help and I told her I was looking for supplies (such as pens, sharpies, cable ties and more) for my event, and she assisted me along the way. I’m very satisfied with my purchases, thank you Jenna for your help!
I haven’t been here in such a long time… I forgot how fun it is to be organized and functional; there’s many things to choose from. I’m so glad there’s a location in the Leeward side, it’s convenient, and there’s ample parking!

I’m so glad there’s an OfficeMax here.
Was helped by Lucas and he was awesome. He went out of his way to help us decide on the type of desk and chair we wanted and getting the most for our money.
Very pleased with our purchases by the way! Thank you Lucas!
Place is clean and peaceful and always parking.
So many things to choose from!
Love it!

I had a very excellent experience. Lucas was excellent. He help me pick a desk and a chair. He answered all my question and help me decide on a desk and chair. They have good deal on chairs and desk. If you do go you have to go to Lucas. He’s a really good help and nice.

Very convenient location within the Waikele Outlets on the K-​Mart side of the road, but a little hidden if you’ve never been there before. One option is to go to one of the several ‘Trolley Stops’ and ride the trolley to OfficeMax, as the trolley goes… well…round and round, round and round, round and round. Or, you could simply go in the main entrance of Waikele Shopping Center, make the first left at the intersection, speed right past the pedestrian walkway that fronts K-​Mart, go through the first stop sign, then the second stop sign, make a quick left, and wahlah… you are there!
OK, now that you’ve found them, count how many cars are in their parking lot. Go ahead, I’ll wait. Not more than 10 I’m betting. You owe me a dollar.
How this place stays open with the pitiful amount of foot traffic that enters the place is beyond amazing. Perhaps they do a great job of delivering office supplies to area businesses. That, or they sell an abundance of Post-​It Notes to just one person. I’m not sure.
The service is lukewarm, and the wait time at the copy/​service counter is almost always waaaaay longer than I appreciate, but the simple fact that I can rush over at 9:00pm to run off copies of my son’s research paper makes me give them the fourth star. Lucky Office Max!

I went in there because a friend posted up a picture on Instagram that the scotch shoe tape dispensers were on sale for $ 5! There was a $ 5 off coupon for those and she ended up getting them freeeee! I went in there a little later in the day and to my surprise, all the sale tags were ripped off (I could tell because there was still evidence that there was a sale tag on them) and they were back to their original price $ 11.99! I ask the cashier to scan and sure enough, they changed the prices back to $ 11.99 as well. So I went to a different location and yes! I got my free scotch shoe tape dispenser ;)

Reall helpfull staff at the print center, helped us get the best price for the advertising of our show.

Had to grab a few items for a garage sale late at night, and OfficeMax is the closest place to home. For convenience, you need to dish out the cash and that’s what I had to do sadly.
Paid almost $ 40 for two poster boards, poster paper (1 sheet), and garage sale colored dots.
The cashier was friendly and was even interested in coming to our garage sale! I’ll definitely be back, but I’m not saying this is a trip I can afford every week.

I go to this Office Max for print services all the time. Mainly for color printing and for when I need lengthy school reports printed that I want to be printed on beautiful, high quality paper with high quality ink. I can always tell the difference between things printed at home vs. Office Max.
I email my order to them and it’s ready for pickup the same day. It helps to email them your order first to avoid wait times when they are busy with other customers.
The service has always been good and they offer frequent discounts like 20% off products in store + printing services when you’re a Perks reward member (free to sign up – definitely worth it).

Excellent customer service!!! We had at least 3 people approach us to check if we needed any help in a 10 minute window prior entering the store.
Well for this run my son only needed 3-​subject notebook and some 3-​ring binders.
Anywho, we arrived at the register and the cashier points out that we can grab 10 colored folder for free! Coool! So I had my son grab some.
So I re-​entered the line at the register and attempted to use my ‘Key Ring’ app on my phone but I had Office Depot not Office Max. She prompted me to fill out an application and while I added the Office Max to my ‘Key Ring’ app, she entered my info and told me that her close friend with the same last name, grandma passed. After verifying all of the info, I realized that it was my grand aunt that recently passed.
Small world, eh?
Anyways, got the extra info from my other cousin and will be attending soon.
Thanks Office Max for the great customer service!

Considering I went here on a Wednesday and Thursday mornings, this place sure was hopping. I went specifically to make a fax and it took me a while… but then again, there was only one person working in the print area.
The first day she was watching the print area and going between there and the cash register. Crazy! But very efficient and quick. Who knew it would be busy in the middle of the week.
The second day, the same woman was there but just in the print area. She even offered to ring me up after my fax was sent. I did have to wait patiently until it was my turn but it allowed me to flip through the sale ad (not that I got anything additional but i figure it wouldn’t hurt to look).
I also have Office Max perks, their rewards card. I have no idea what the rewards card does but I have one! :) In any case, the price for my fax was very reasonable and I felt better knowing that I can come here and get such great help with things.
#Yelp 365 Challenge — ¹³⁵⁄₃₆₅

I tend to come here for my stationary needs. Not sure why, but they seem to always have what I’m looking for. Many times they have pretty great deals on HP replacement cartridges (if you don’t want the initial sticker shock of Costco’s buy more for less) and thumb drives.
I like this location the best. Nestled in the quiet end of Waikele Shopping Center. Maybe I like this place because it’s like a ghost town here. Almost as if the store’s about to close. No not for the night, but for good. It’s never really crowded, so I’m not sure how this place survives. I’m glad they’re still in the game though.
#Yelp 365: ⁰⁹²⁄₃₆₅

We went to Office Max the week before Mother’s Day, on a Saturday, to beat the «Mother’s Day» crowd… but of course, no one really thinks of getting their Mother’s a great gift from Office Max and no one would think that O.M. closes down on a 7 PM on a Saturday night… well, at least here in Hawaii!
Returned the following Mother’s Day weekend and just our luck… it was pretty dead that weekend! My husband is really practical, so for Mother’s Day, he let me pick out any chair I wanted as my gift. What a great idea! My current computer chair was cracked, missing one armrest and the cushion had bottomed-​out a long long time ago, so this was the perfect gift.
My husband decided that he too, must have a chair at that moment. Now why didn’t I THINK and say… honey, that’s your Father’s Day gift! Doh! Now I am Googling «iPads» for Father’s Day when I could have gotten away with a simple chair that doesn’t require monthly payments!!!
One of the store managers came out with our order but found out he had the wrong item, so he had to go back into the stockroom to find the correct chair. No biggie, except he made us aware that someone screwed up! We paid promptly for our chairs and he helped to deliver it to our truck.
Overall it was an average experience. The store was organized, most of the staff was cheerful (except on the Saturday where they were waving us out of the parking lot like flies to tell us «shoo! we are closed»). Prices there are good for the bigger items like chairs, but oddly high-​priced for simple staple goods like note pads and pens.