Villas At Royal Kunia

Poor living conditions. We are moving (it’s been a year and can not wait!)
No help or friendliness in office even with the most simple questions (wonder if they receive training? High turn over).
Poorly sealed unit. Bugs and roaches daily, Centipedes (husband was bit in bed twice). Didn’t notice a difference with spraying.
Parking: paying for a covered stall but people seem to think that’s a drop off/​waiting area. (where is the aloof security to check for stickers?)
First week of moving we had a washer disaster. Water was everywhere on the carpet, into the living room, etc. When maintenance came they vacuumed it up and left a loud fan by our room over night to dry it. We made sure this was documented.
Rust in the bathrooms.
The pool is something I would compare to a swampy mix of liquids I would not want to get into. On weekends, it’s filled with so many kids there wouldn’t be any room anyway if that didn’t bother you.
There are units with so much junk in front of their places, very tacky.
You really notice the cheapness and quick fix job they do to cover something up after a previous renter moves out. If you are looking for quality, or to get your money’s worth, or deal with friendly staff, this isn’t for you.
I prefer to be home when they do walk ins for whatever reason. There was one they were doing inventory on stoves. I called to request a time that I would be home. Confirmed. Welp, that didn’t matter in walks so and so at a different random time while I am getting ready for work. Thanks…
The way our future home has handled things and spoken with us is just night and day with this place and blows this place out of the water. Do your research, especially if you are like us and had just moved here from another state not knowing the island.

The apartments are not worth the money, maintenance Does shady work, better off repairing stuff yourself. They are dog friendly but quite frankly don’t report your dog save yourself $ 70 a month. It turns pretty trashy on the weekends here. «Courtesy» patrol is a joke if you even see them. Your rent will go up $ 100.00 everytime you renew the the lease. The amenities they offer are a joke. The pool basically turns into a neighborhood pool for Waipahu on the weekends. I can go on, and they go through mangement like underwear.

This apartment complex is infested with cockroaches and very misleading by their amenities. They don’t prorate your rent. They NEVER clean their pool, plus it’s the size of a hot tub. They charge you for parking but there are NEVER any parking spots available due to Locals being there with 20 cars for each apartment complex and no parking sticker. And when you move out they take a black light and try to charge you for new carpet… don’t rent from these apartments!!!

Completely not worth the money. My lease is finally up and I couldn’t be happier. This apartment has a huge bug problem and the fact that the leasing office offers free pest control doesn’t help. No matter how many times you have your apartment sprayed, the roaches are still an issue. There has also been a huge problem with centipedes. I know that this is Hawaii, but some things are unbearable.
If you do decide to move in, please ask for a copy of the the «note to vacate» so you know everything that you need to do prior to moving so that they don’t try to withhold your security deposit from you.
With the exception of the receptionist at residential services, Royal Kunia could benefit from an entire new leasing agent staff.

I’ve been waiting to review this place.
When we moved in my husband and I LOVED the place. It was big enough for the both of us and we loved the lighting and wind the apt got since there were only 2 ac units in the 2 bedroom.
Our lease is up soon and we will not be renewing!
Pros:
— Beautiful lighting in the apartment in the morning!
— Many windows in the apartment to catch a breeze
— Beautiful when walking around
— Walmart is close
— Dog friendly
Cons:
— INFESTED WITH ROACHES. Literally had maintenance come every 3 months to spray. Enven when they did spray we still had huge ones here and there. And when they didn’t spray it was like open season!!! There are vents above the toilets and it normally always found one in the toilet probably from the vent. Tried to cover the vent and the almost fell apart smh.
— The last few months we’ve had effing centipedes. Out front the house… in the house. We moved my sons crib and there were baby ones dead under his crib. We’ve had big ones stroll in through the kitchen as well. I literally do not sleep under the covers any more.
— Parking SUCKS!!! I was pregnant most of the time here and could barely get out the car my last few months
— Leasing office will nickel and dime you for anything. And if they think you owe them money, they’ll leave a notice on your door for everyone to see smh
— I recommend not using the pool. My first week here I took a walk around and saw a huge husky swimming in the pool. if you didn’t know, huskies shed ALOT!
— The community center we are supposed to have access to has been closed since we moved in last spring. I’ve actually never seen anyone use any of the community center club house things advertised in the brochure. I have, however, see the janitor and groundskeepers meet and have lunch there and the kids climbing ALL over the building.
Okay I’m done wailing on this place lol. The sad part is it is one of the nicer apartments on the west side of Oahu. But if you don’t like bugs I would stay so far away from this place! That was the worse part of living here. I never ever felt comfortable in my own home because I knew there was a centipede or roach lurking somewhere!

Today I had an appointment to see a 1 bedroom. I forgot the lady name, she was foreign and had a foreign name. While greeting each other, she looked stand offish and looked me up and down in a nonchalant way, right away that was 1^st sign of judgment. She let me in this beautiful 1 bedroom and she just stood there to let me show myself around. I even initiated all the questions, she had non for me. It’s was so awkward! So I begun to show my self around the living room, bedroom, bath and kitchen. How can you not try and sell yourself to me and give me encouragement? I lost interest, because the lady was not professional. Nice place, but it’s too small. I’ll take my money somewhere else to someone who’s gonna actually do their job.

Martina was very helpful in helping me and my roommates into a new home. We came just to view the place and she got us approved that same day.
Reading the reviews I’m kind of scared for when we move out because it seems like everyone has had a bad experience as far as getting their deposit back. We checked our list thrice and added a few things on so hopefully they don’t screw us over too. The parking is too small, our complex area consists of mostly trucks and vans. There are certain units that don’t pay for parking but they obtain visitors passes overnight and take all the parking. It’s kind of frustrating having to pay $ 40 per vehicle every month to have to park all the way on the opposite end of where you live. Also there are smaller cars that park like ding dongs (that act like they have a super huge swampers or something) and when we bring it up to security they say theres nothing they can do. It’s very hard to carry 20 pounds of groceries from the next parking lot over. Its really dumb that we have to pay for storage being that there isn’t much storage in the unit itself, and that we can’t store our shoes outside of our door. What house in Hawaii holds their shoes INSIDE of their house… This place should consider getting a local company to takeover. We pay so many fees and penalties it seems ridiculous that we can’t contact the main office directly, we have to email or call by phone to where ever they are in the mainland.

I was actually very satisfied with my move in experience. Our guy James was very helpful, informative, attentive and personable throughout the whole move in process and continues to be available for any questions or concerns. He exemplifies the spirit of Aloha and we are very thankful for his assistance. Although he wasn’t available for the walk through because that happened to fall on his well deserved day off​.Ms. Martina did a great job finalizing the move in and walking us through our apartment. I’ve noticed how busy it can get for them on any given day and yet they are still servicing with a smile!
I did have to call for maintenance as our door knob sticks and is difficult to open from either side. It would be nice to get in and out with ease. The bolt lock works though.
Just yesterday I noticed a whole bunch of children tearing apart wooden furniture that have nails and screws on them and jumping on bed mattresses that were left in the bulky items pick up area. I don’t think that’s safe or healthy for that matter.
Other than that we are enjoying our new place and look forward to building a lasting relationship with the staff and residents of The Villas at Royal Kunia!
I read all the Unilocal reviews prior to my initial appointment. I must admit I was a little Leary but decided to see for myself. I’m glad I did. I’m going with FIVE STARS for James and Four stars overall for now hoping the bulky item area issue can be resolved. I will do an update review later on as time progresses.
For anyone looking for a place .I would recommend you at least come check it out for yourself… you may be pleasantly surprised!

Recently moved in. The front office has been very helpful so far when we have questions or concerns, especially James. We have had some minor problems, like the fridge going out, which were promptly fixed. I hope the pool is fixed soon. I am concerned with how many people have mentioned difficulty moving out and getting their deposit back, but I can’t speak to that yet.

We lived here for 14 months, and it was not worth the money. Before moving in we had discussed and agree that a shed for all my husbands tools would be ok. However as soon as we moved in, and a whole two days after it being up, did they tell us to take it down. We received this notice late in the evening and we’re also told that it might get towed. You will have to pay for all parking, adding a $ 45/​$ 65 charge to your monthly rent. I have lived in two other homes before this, and never experienced such a bad bug problem until we moved into the villas royal kunia. We had to bomb the apartment every 2 ½ months. This is after we complained, and they insured us the the area receives a spray every week. We however have never seen anyone doing this. The apartments are small and not well maintained. The ceiling in our master bedroom had water marks. You could see where they had tried to do patch work, but it was still of poor quality. The dishwasher was old and did not work very well. When leaving, they added a full cleaning of the apartment. When questioned about it the lady doing our inspection could only list three things that needed to be cleaned, but insisted on a full clean instead of a partial. Mind you, the full cleaning was not the initial inspection becuase the same lady had told us that our place was clean and would only need a partial cleaning. My husband spent a whole day cleaning and was angry that all his work was for nothing. If you are military, it is in your best interest to stay on post or find another place. There is a pay difference in rent for those in the service then others, for the same type of apartment. They will take all they can from you, so it’s better to just stay away.

In update, I would like to add that since my initial review, so much has changed. With a heavy state of mind and state of being, I present to you my updated information regarding this rental community and the company it represents.
Shortly thereafter my initial review in April, a bulk trash trailer was parked in front of my unit. This trailer has become housing for discarded furniture left by prior tenants, current tenants discards and trash of all sorts. The bulk trailer has not only become an eye sore, as much as a reservoir for an awful stench only garbage can produce. The children climb upon the dumpster to gain access to its contents. The contents are occasionally removed by the children to play on and with, in doing so scatter the garbage in front of my unit. I have asked for the bulk trailer to be removed but the leasing manager was adamant that where it is, is where it will remain. This dumpster that was not a part of my leasing agreement, nor was it present when my tenancy here began, has become my front door view.
When school had ended for the year, the children began gathering near the back of the phase 1 complex. The building housing my unit happens to be in the area the children gather, throughout the days of summer break. There’s a tree in front of my bedroom window, in which the children climb, lay in and peer through my window, creating privacy issues and concerns. The leasing manager was made aware of this concern, stating that she will address it, unfortunately the problem continues to this day.
While away for necessary medical appointments on the mainland, I was given no other alternative but to mail in the rent due for July. There aren’t any other payment alternatives for this complex, I’ve inquired more than once about online payment options. The payment in which I had mailed, never arrived, or so I’m told. Funny how there are more accounts of this happening within the other recorded reviews. Now I wish I had read them before moving here from the mainland. A move of this magnitude, which in itself, is a major transition or leap of faith.
In place of correcting or addressing the concerns, an offer was made to relocate my unit, with the concession that they will waive another security deposit by transferring my current one over to the new unit. This move comes with a larger monthly price tag, as well as the expense of moving my apartment contents, utilities, mail and sending out notifications, correcting all necessary personal and business documents. I’ve been made aware on more than one occasion that any damages, cleaning or repairs to the unit will be billed to me personally due to the transfer of the security deposit. I am in possession of photographs of my current unit that were taken prior to moving in. The apartment remains as it was then, with the exception of a plastering job left incomplete by maintenance, when a toilet paper holder’s screws were no longer holding up in the wall. Now I’ve become leary of the fact that I could be falsely charged for things maliciously.
The handling of the negotiations for this unit transfer was botched, with vital income documents being misplaced by the employee handling this transfer. Unfortunately, the employee lied to the leasing management by stating that I never gave her updated income documents. These documents were given in front of other witnesses, employed at the leasing office. Needless to say, I’m livid! How irresponsible or deliberate of the leasing agent.
With an intent to vacate my current unit already signed, done so on the same day I signed the new lease, where does that leave me and my family.
I’ve contacted the leasing manager, the owner, the BBB, the media and have retained legal counsel.
I will update as events unfold. With my future at the Villas at Royal Kunia uncertain, I can only share with you my experience to help you make an informed decision. The choice to move here remains your own.
Thanks for your time.

WAENING: DO NOT MOVE HERE! They racial profile their residence. If they like you they leave you alone and work with, but if your not kissing their butt or running information to them they treat you like scum. They do not keep the apartments up to date, appliances do not work, and things fall apart! The tenets do not pick up their dog feces so it always stinks. Security is supposed to ride around in his van at night, but instead he sleeps in his car at the office and comes out only once before the end of his shift. He is very rude and he likes to lie and pick fights. For the amount of rent you pay here you would think they would be up kept better and that the staff would be more understanding to tenets needs and compliants, but instead when you complain they terminate your lease saying that you are harassing and threatening them! There are better places to move!

I just tried to send a complaint to the corporate office but I got a failure delivery notice for the email they provided on the website. Go figure.
6÷27÷15
In response to your comment, you guys do not welcome any concerns. It took 2 MONTHS after we moved out to finally get any kind of resolutions with you guys. We spoke with the local office up to your corporate office. The lack of care and customer service goes all the way up the ladder.

Thank God I’m finally moving out of this roach infested place, sick of killing spiders. The upstairs had a leak & all the water leaked in my kitchen for weeks, office did nothing, now finally fixed, causing my counter top to swell with water building water damage turning into mold caused fungus to build under my sink to my dishes & now the smell of rotten mold stench is overwhelming every time I go in the kitchen, now I have constant coughing & Migrane & prescriptions from my doctor and I asked the in the office to do something about this, they sent people in 1week later after 3 fail attempts now said «it’s too big of a job» or just wait till I move out fix it this. (This is 1 whole month more to breath this) is this not unsanitary? and a human being shouldn’t have to pay to live like this,!! I’m still missing a window and hasn’t been place for months… I wouldn’t live here ever again even if the rent was free… Getto slum lords. Over price & should be condemned place. Roaches bigger than ever, not a child sanitary safe living. Office staff is so dame fake like they care you have a problem with your apartment. Apartments next door is cheap at least they have Secure Gates. This place has Lazy ass security. Neighbors party every weekend till 5am smoking weed while he sleep in the car. I’m so Over this dame dirty place that I have to clean my own parking lot. & they do nothing about stray cats that jump on cars piss on it & scratch on the paint… But hey. Live here a year on a your lease & when it’s up. Be prepared cause you’re rent is going up or get out,!! Lol. That’s how they are!!! Oh $ 60 just for covered parking… Ripoff.

I just moved out of this community. I don’t understand why I paid 2g’s and my neighbors paid 1800. Was it because we were military? I was then told recently that those who had 1800 – 1900 dollar rent just went up to 2085.00. We paid 80 – 120 for 2 soldiers, 12hr days at work… I didn’t know we flushed that much or swam in our bathtub or even created 80 – 120 dollars worth in water sewage & trash for the two of us and my neighbors paid 150+ for 2 – 4 adults.
The apartment has outdated counters, kitchen and bath. My blinds always came off. I only had two AC units in a 3bedroom and was told I would have to request for one and then be billed for it. We could not apply to services at Dish because it’s equipment is not allowed on the property/​roof. Some pet owner neighbors didn’t pick up dog pop and they did not have a designated area for pets… but they did allow it and charged for 50lbs and under. And when I was there’s some lady always put food on a foam plate and feed it to stray cats and kittens that began lurking and nesting by my back window and snooping by my front door or shitting in the sand at the volleyball court.
The parking is STUPID. there are covered stalls on only one side that you pay for… You pay for parking of an extra vehicle and its first come first serve. To top it off… most of them are made for sedans… SUV/​Van owners good luck. And I had my car broken into in between the times the one security gaurd was strolling two other compounds. There’s an open area where roads connect to the next neighborhood over with teens and little kids pass through or climb the wall and walk by to go to the pool. Can’t have a bbqpit, lawn chairs or even your slippers at your front door (even if your home).
When I moved they charged for every little thing… Mind you that I may have over looked some existing problems because all I wanted to do was get into a home to rest my head (SO TAKE PICTURES OF EVERYTHING from pinholes in the wall to rotting back corners of the outdated press wood cabinets, faucet and shower heads are old and bathroom medicine cabinet had rust underneath that fell ever time I opened and closed it, floors were mop n glowed dirty (hair and debris stuck to the floor), toilets and sinks (PS THERES ISNT A CLEAR COAT SO IF YOU DYED YOUR HAIR AND WASHED IT– BEWARE OF STAINING) THEY TOOK MY ENTIRE DEPOSIT. THEIR IDEA OF CLEAN and NOT DAMAGED… Yeah they will find anything to «subtract».
I already talked to a couple regarding reporting some complaints to the Better Business Bureau.
This place is convenient but not for that price… a mistake I will never make again. Id rather drive 17 minutes to work instead of waking up irritated or going to sleep mad at how much I paid for a shitty place.
(Thankful for great neighbors… sorry your stuck there till the end of your contract.)
Thank Goodness WE LEFT!

Poor customer service. The staff was pretty rude every time I dealt with them. It was very expensive and the unit was not very clean wen we moved in. Our move out process was a headache to say the lease. I would not recommend to anyone.

Do not rent here. I have just moved out and they have took half of my deposit for the craziest things. 500 for partial carpet for living room and hallway. And 300 for partial paint which they they said nothing about. They towed my brothers bike when he had a paid stall. The maintenance is horrible nothing was fixed when we asked for it. Nobody in the office know what’s going on. Security at night are no where to be found. The list goes on and on. And now I’m trying to call the manager and they keep ducking me and even the receptionist are covering up. I will be contacting the BBB about this. And for any future renters STAY AWAY, it’s not worth all the trouble.

Cons:
–Non-​residents: Here’s the problem, there are non-​residents that utilize the amenities that residents pay for. The volleyball courts, the gym, the outdoor common area near the gym, and the pool; they are all used by people that don’t even live here. The rental office seems to turn a blind eye to this issue as well as the roving security. I don’t like the idea that my rent is flipping the bill essentially for someone else’s recreation.
–Gym: It’s pretty sketchy at all times. There’s no rules posted, so pretty much anything goes within the gym. Again, non-​residents gain access through either asking residents to let them into the gym or they just kick the door down. Yes, there is a magnetic lock that you, as a resident, get a key fob to; however that magnetic lock can be broken with a simple, hard kick to the frame. I’ve seen the glass gym door replaced three times now and I’ve seen various surrounding windows also become replaced/​repaired because of this. Parents allow their unattended children to climb all over the gym equipment as if they were toys. If one of them was to get injured, not only is the rental office liable, but you and everyone within the gym can be as well, considering you could have prevented the child’s injuries. Since there’s no posted list of gym rules, like I said, anything goes. I wouldn’t recommend working out there when it gets dark. Drinking and drug use are a common occurrence around that area, considering there is an outdoor common area right next to the gym. I’ve gone there and witnessed drinking both inside and outside of the gym in addition to teens and adults smoke weed around the entrance. I don’t understand why there are those that insist on working out with their shirts off or with drugs/​alcohol for that matter, but there are those that do that and then do not clean off gym equipment. The result is a possible staph or fungal infection waiting to happen, because there is insufficient disposable paper towels available to wipe off the equipment using the «green disinfectant» spray bottle. The bathrooms that are located in the gym, I’d stay away from those at night, too. Teens like to horseplay with the doors there and I’m sure there has been some kind of a sexual assault occur. There’s one television in the cardio room (there used to be another TV in the weight room but it was damaged/​vandalized). As a result, some teens/​kids go there to sit on the cardio equipment and just watch television and not utilize the equipment. I mentioned before of the cable machines there, but there used to be a lot of free weights there including plate machines and even a flat bench; however due to non-​residents (or even residents) stealing the free weights AND the plates for the flat bench the residents are now left with cable machines that have the possibility of breaking and being out of order. Also these cable machines have already been vandalized by kids «tagging» their name into the plastic of the gym equipment. Seriously, you’re going to tag gym equipment?
–Security: For a long time, I brought my concerns of security to the rental offices. I mentioned the problems at the gym and also the large amount of domestic disputes I’ve witnessed late night on my porch. These arguments or physical fights would mostly be alcohol fueled and also mostly military couples, but they would always end up in the parking lot for all to see. I asked if there were cameras anywhere or if there was any kind of roaming security checks done and my reply was «No, it’s not within the budget for this community and our corporate office is located in California, so we’d have to ask them in order to get any kind of security like that.» The roaming security that we have now is actually pretty new, still. I’m unsure of their actual hours but I’m sure the hours are something along the lines of 8pm or 10pm to 4am or 6am. Let’s be clear, though; these employees aren’t police nor are they armed with anything. They literally roam in an unmarked van and if you’re causing a disturbance, they tell you to turn it down or to stop it or they’ll call the cops. It’s better than nothing, but honestly they turn a blind eye to those who smoke weed in public here in addition to not inquiring who are residents and who aren’t residents at the various volleyball courts, pool, and gym. I feel that there should be at least a few more security on staff both day and night and also a guard at the gym at all times to check the key fobs and validity of those wanting to workout at the gym. Not to mention just keeping general order around the gym, regardless.
–Volleyball Courts/​Pool: I’ve never used the Volleyball Courts because stray cats urinate and defecate on them. They’re sand courts. I’ve never used the Pool because teens/​kids probably urinate and defecate in that too. Honestly, seeing some of the kids/​teens I’ve seen come back from the pool, I wouldn’t doubt it.

Been living here almost a year. Definitely moving. While the apartment itself is decent. The management company is aggressive and greedy! And slow to correct their own mistakes!
We had to go on an emergency trip and tried to pay our rent ONE day early with a post dated check and they refused it. They said mail from your trip and we will note your account that you won’t be charged late fees. So we did. And we come back to several notices that we haven’t paid our rent… Our rent is late., pay these fees. We call to have it fixed… They say don’t worry… But we continued to get notes stuck to our door for the next week.
Today I received a notice that I owe over a thousands dollars in late rent and various fees. Even though we paid everything in full on the 1^st of the month! We have never been late and have all the receipts to prove it! Unfortunately that’s on US to prove because their books say something else. Luckily I save every rent receipt and get the name of every person I speak with. But it still makes you panic and worry when you get nasty notes telling pay up or move out. Not a nice thing to come home to and waste your day trying to reconcile with them.
We chose this place despite the low reviews but we learned our lesson. I am seriously dreading the move out process… Can’t wait to see how they nickel and dime me there. From my experience with them so far… I doubt they will give me back much. If you have other options… I’d pass on this place.

Cockroaches daily, Ants everywhere to include the dishwasher, A/​C broken, old appliances that are «painted» to look new, Terrible employees/​rental staff, mold,
well the list goes on but you do NOT want to live here.